Customer Service Manager
Resume:
Virginia Sanchez
*** * ******** ** *** C-***, Aurora, CO 80017
g0tcof@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Proven great customer service
Over 2 years of stocking and receiving of merchandise
Over 4 years Cash handling
Self-motivated individual offering multilingual communication skills
Strong computer proficiency
2 year Management skills
Have experience in Orderings and Inventory
OBJECTIVE
The ability to work effectively as a goal oriented member of a team, extending my full co-operation to my fellow colleagues and comprehension of organizational strategies to help meet corporate objectives.
WORK EXPERIENCE
Men's Wearhouse (From Aug 2010 – present)
Men's Wearhouse is a national men's dress apparel in the United States. The company has various outlets around the country.
Designation: Senior Customer Service Associate (Tuxedo Rentals)
My primary responsibilities are to assist customers and help coordinate group attire to their individual plan and needs. Customer satisfaction is key. Providing the customer with good service and product to make their Big Day plan out ensures the customer returns and communicates to friends/family of our references. Along with this I am learning other duties. The skills I can learn are numerous and I am eager to achieve each and every one of them.
As a Customer Service Associate my main tasks are:
Greet/interview customers
Clean and organized service station(s)
Cash handling
Utilize computer
Answer phone
Other Responsibilities:
Other than the above, I have additional responsibilities like
Help train new employees.
Assisting sales department
Century 16 (From: Apr 2008 – July 2011)
Century 16 is a leading company in the entertainment industry. The company has various outlets around the country.
Designation: Concessionist/Concession Manager
My primary responsibilities include attending customers and assuring that our product is available for them. Customer satisfaction is of great importance. Providing the customer with good service and product to make their time with us enjoyable ensures the customer returns.
As a Concessionist my main tasks are:
Greeting and satisfying the customer and using the DUST technique
To handle cash efficiently.
Keep the area clean and orderly.
Restock items that have been sold and as needed.
Helping other employees with their customers.
Other Responsibilities:
Other than the above, I have additional responsibilities like
Help in training and improving new employees.
Bloch Rothman & Assoc. (SEASONAL From: Apr 2008-2011)
Bloch Rothman & Assoc. is an Accounting Firm.
Designation: Bookkeeping
My primary responsibilities are Extensions for companies and tax clients. I also have experience organizing a person's financial information into a “Quickbooks” file and reconciling it according to their bank statements and bookkeeping.
As a Bookkeeper my main tasks are:
Personal and company extensions
Data Entry/Bookkeeping
Other Responsibilities:
Other than the above, I have additional responsibilities like
Answer Phone
Set appointments
Filing
EDUCATIONAL QUALIFICATION
Socorro High School
12 Dual college credit hours
El Paso Community College
38 College Credit hours
University of Texas at El Paso
7 College Credit hours
Metropolitan State College of Denver
Presently in progress
OTHER SKILLS
Skill Set: Operating System - WINDOWS'9x, XP
Packages- MSOffice, Accounting software–, office machines
I am very good with customers and can handle stressful and high peak times.
I am quick at learning new tasks.
I adapt quickly to situations and people.
PROFESSIONAL REFERENCES
Nathan Crowdes, General Manager
Cinemark Theaters
14300 E Alameda
Aurora, CO 80012
Richard Rothman, Accountant
Bloch Rothman & Assoc Ltd
3621 E 12th Ave
Denver, CO 80206
Kevin Kraft, Store Manager
Men's Wearhouse
14181 E Cedar Ave
Aurora, CO 80012
Contact this candidate