Customer Service Software

JULIAN M. NUNCIO

***** ******** ******* *******, ***** 770896 281-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS:

• Strong analytical skills.

• Experience in computer operations/information technology (IT).

• Excellent customer service/client skills.

• Ability to interact well with all levels of staff and management.

• Experience with various Microsoft applications, Unix and networking including TCP/IP and Internet Protocol addressing.

EMPLOYMENT

Help Desk Technician I, Harris County (Texas) Toll Road Authority, August 2005 to Present

Responsible for opening and assigning trouble tickets to fellow technicians. Assist users with various computer, password, software and phone issues. Responsible for research, recommending and ordering software/hardware equipment. Acting as a project analyst and manager, coordinated and completed two major projects that included a phone system upgrade a new facility opening. Act as lead software administrator for PrairieFyre phone system.

Patron Emergency Assistance Team (PEAT) Driver, May 2003 to August 2005

Assisted stranded motorists. Performed traffic control duties. Responded to traffic emergencies as directed.

Senior Systems Analyst, NASA Johnson Space Center (various contractors)

Lockheed Martin, 2002 to 2003

OAO-DSSSC Corporation, 1999 to 2002

Northrop Grumman Technical Services, Inc., 1992 to 1999

Supported help desk/call center on various related issues. Identified and resolved host hardware and software related problems. Performed full and incremental backups on Unix based systems. Set up and upgraded hardware and software for local personal computers. Responsible for assigning, entering and maintaining IP addresses in the domain name server database. Assisted in training new personnel. Maintained corporate webpage. Performed supervisory duties as required.

EDUCATION

Alvin Community College, Completed 16 semester hours, 1985 to 1988

San Jacinto Junior College, Completed xx semester hours, 1981 to 1983

OTHER TRAINING:

Introduction to Unix/Unicos. Introduction to C Programming, CAD, Microstation-95 software for network and facility drawings, Windows 95, Windows 98, Windows NT 3.51 workstations, Microsoft Office products, MS Windows 2000, Networking Essentials, Network Plus and Windows XP, CEH (Certified Ethical Hacker) and Installing & Configuring Windows Vista.

Hardware/Software Experience: IBM 308X

References Available Upon Request

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