***** ******** **** • Martins Ferry, Ohio 43935
Strategic Marketing • Customer Service • Revenue Generation
Highly respected and enthusiastic sales professional with progressive success maximizing revenues, exceeding sales quotas and implementing solid marketing techniques. Enhance customer service through exceptional interpersonal and communication skills. Proven success directing diverse groups of professionals in achieving excellence as a results-focused leader. Exceptional time-management skills with ability to multitask on an extensive level, consistently generating maximum results.
• Sales / Marketing Strategies
• Highly Skilled Presenter
• Productivity Improvement • Advanced Closing Techniques
• Client Relationship Management
• Exceeding Sales Goals • Team Building & Leadership
• Increased Market Share
• Business Development
WHEELING ISLAND CASINO – Wheeling, WV
Cage Shift Manager (2007 – 2008) / Assistant Food & Beverage Manager (2005 – 2007)
Enhance customer service and manage daily operations for a successful casino with 500+ employees, resulting in increased productivity and efficiency.
Manage all cash assets and daily cage operations for assigned shifts. Positively interact with customers, to fulfill all individual needs and interests. Train and mentor staff to enhance customer service. Communicate with departmental managers to resolve client issues. Provided training and corrective counseling as assistant food and beverage manager. Administered daily procedures of four food locations with accountability for 60+ employees.
Nominated for Team Leader of the Quarter in 2008 as a direct result of employing exceptional management and customer service abilities.
Establish and maintain a solid client base, providing quality customer service while utilizing strong interpersonal communication skills.
Develop and sustain a strong team-oriented working environment, leading directly to enhanced productivity and efficiency.
Effectively lead departmental team in generating excellence through solid team leadership skills, ensuring compliance with company procedures.
Directed successful launch of new onsite Starbucks coffee store.
QUALITY MOTOR SALES – Martins Ferry, OH (2005) | ARROW SALES, INC. – Wheeling, WV (2004-2005)
JOHN SISSON MOTORS – Wheeling, WV (2001-2004)
Sales Representative (2001 – 2005)
In successive roles, increased revenue and developed a solid clientele for three established companies specializing in automotive sales.
Promoted and sold automobiles to diverse customer base, utilizing superior product knowledge and strong presentation skills to provide excellent product demonstrations and education. Orchestrated all steps of sales process, employing advanced closing techniques and solid negotiating skills in maximizing revenues. Conducted and delivered presentations. Cooperated with clients during all phases of sales, addressed customer needs and interests. Collaborated with professionals to resolve customer issues. Administered sales training for staff.
Established results-focused sales and marketing strategies leading directly to maximized revenues and increased market share.
Enhanced client relations and generated new business, employing strong customer service and interpersonal communication skills.
TELETECH – Moundsville, WV
Operations Supervisor (1999 – 2001)
Developed a solid client base for an established customer service-call center with 500+ employees.
Directed the daily activities of 15 representatives, employing strong leadership skills. Provided exceptional telephone customer service for an on line banking project. Monitored calls to ensure clients received quality service. Provided extensive training, coaching and corrective counseling. Operated telecommunication equipment and personal computers. Cooperated with management and clients.
Managed escalated customer issues and concerns, resulting in the preservation of key accounts; received recognition as Supervisor of the Month in May and July of 2001.
EDUCATION AND CREDENTIALS
Bachelor of Science in Business Administration (BSBA)
WEST LIBERTY STATE COLLEGE – West Liberty, WV, 3.34 GPA