Alicia Marie Bousfield
****–present Century 21 Calvo Realty S. Windham, CT
Total responsibility for Accounts Payable and Receivable.
Handle all office correspondence and spreadsheets using Microsoft Word, Excel, Access and Outlook.
Create and type expense reports.
Maintain Real Estate Agents’ calendars of showings.
Answer all incoming calls and take thorough and detailed messages.
2007-2008 People’s United Bank Glastonbury, CT
Developed updated filing system for all accounts.
Delivered superior customer service and accuracy in processing transactions; provided two perfect mystery shops.
Individual sales increased checking account profitability by 32%.
Participated in total branch balancing.
Maintained weekly schedule and employee payroll.
2006-2007 Wilson’s Leather Manchester, CT
Managed up to nine employees during the busy holiday season.
Developed new training procedure for employees.
Submitted weekly expense reports and sales figures in comparison with the region.
Proved to deliver excellent customer service by providing three perfect mystery shops.
Daily used Microsoft Outlook and Excel to track associates’ sales.
2006-present Manchester Community College Manchester, CT
A.S. degree : Administrative Assistant: Business Office Technology
21 Phoenix Street
Vernon, CT 06066