Alicia Marie Bousfield

Experience

****–present Century 21 Calvo Realty S. Windham, CT

Office Manager

 Total responsibility for Accounts Payable and Receivable.

 Handle all office correspondence and spreadsheets using Microsoft Word, Excel, Access and Outlook.

 Create and type expense reports.

 Maintain Real Estate Agents’ calendars of showings.

 Answer all incoming calls and take thorough and detailed messages.

2007-2008 People’s United Bank Glastonbury, CT

Teller/Office Assistant

 Developed updated filing system for all accounts.

 Delivered superior customer service and accuracy in processing transactions; provided two perfect mystery shops.

 Individual sales increased checking account profitability by 32%.

 Participated in total branch balancing.

 Maintained weekly schedule and employee payroll.

2006-2007 Wilson’s Leather Manchester, CT

Assistant Manager

 Managed up to nine employees during the busy holiday season.

 Developed new training procedure for employees.

 Submitted weekly expense reports and sales figures in comparison with the region.

 Proved to deliver excellent customer service by providing three perfect mystery shops.

 Daily used Microsoft Outlook and Excel to track associates’ sales.

Education

2006-present Manchester Community College Manchester, CT

 A.S. degree : Administrative Assistant: Business Office Technology

21 Phoenix Street

Vernon, CT 06066

860-***-****

***********@*******.***