Mustang, OK ***64
Sprint PCS: Jan. 2004 - Jan. 2007
Tech Support Specialist II
Job Duties included: Customer service, resolving customer complaints, billing issues, tech support for voice, data, pda’s and computer software., working daily with Microsoft and Apple software, meeting and exceeding team and individual goals, working independently, training of other specialists, thinking and working outside the box to resolve technical issues as there was no written rule on resolving most problems, and time management.
Radio Shack: Jan. 1995 - Mar. 2003
Job duties included: Opening and closing of stores, managing profit and loss statement, filing, managing company documents, setting goals, scheduling, payroll, interviewing and hiring of employees, organization, time management, setting up displays, inventory control, able to resolve conflicts, multi-tasking, and working independently.
Lubbock High School 1990
Rose State College 1992-1993
Univ. Of Phoenix 2001
I have experience in working independently and resolving complex problems. I am able to manage filing systems and work with both Microsoft and Apple applications. I am very detailed oriented and am able to multi task. I am able to meet deadlines without making mistakes. I have no problem learning new tasks and am able to focus on what is at hand.
References Available Upon Request