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Computer Network Security/Support Technician

Mississauga, ON, L5A 2M6, Canada
November 15, 2009

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Kristopher Vavrinec

**** ********* *****

Mississauga, ON L5A 2M6

(416) 886- 9307


Bachelor of Applied Science (Information and Computer Security) February, 2010

Davenport University

Grand Rapids, Michigan, USA

- one 7 week course required to complete program

Diploma Computer Network & Support Technician 2005

Humber College Institute of Technology & Advanced Learning

Toronto, Ontario

3 Ontario College Certificates issued by Humber College 2005

Computer Engineering: Basics Certificate,

Computer Engineering: Operating Systems Certificate

UNIX Certificate


• Ability to learn quickly

• Excellent communication and business writing skills

• Developed a personal web homepage using the HTML language

• Self motivated and determined

• Equally effective as an individual or as a member of a team

• Ability to work well under pressure with deadlines

• Strong knowledge of test and measurement equipment for telecommunications

• Flexible with different work schedules


• Windows 98/ME Windows 2003 Server C and Java Visual C++

• Microsoft Office Web Design UNIX Citrix/VMware

• Matlab AC/DC Circuits JavaScript Visual Studio

• Windows 7/Vista LINUX Redhat MS Active Directory

• HTML Norton Ghost

Work Experience

PC Support

TEKsystems, Mississauga, ON 2006- 2007


o Installed/Configured Operating System updates on Desktops and Laptops

o Resolved desktop problems with Microsoft Windows Vista/XP/2000 and NT

o Troubleshooting Problems with Network connectivity

o Installed PCI cards and drivers for them on desktops

o Upgrading memory on laptops and desktops

o Troubleshooting Wireless router and card problems with 802.11a/g cards

o Virus Removal

• Rogers Communications

o Assessment and Deployment of 200 computers

o Used MS Access Database for Inventory of computers that will be redeployed

Jr. Network Support Technician 01/06- 04/06

D-Link Networks, Mississauga, ON

• Provide immediate, effective responses to service desk requests

• Troubleshoot D-Link products in a call center environment

• Document customer inquiries in CRM

• Escalate calls to appropriate IT teams as required

• Provide technical support for all customers

• Resolve end user issues with hardware and software

• Analyze, setup, install, upgrade and maintenance of application and system security

• Troubleshoot networks

Customer Service Representative 2003- 2007

The Beer Store, Mississauga, ON

• Dealt with customer complaints

• Cashiered sales

• Balance cashier tills and counted inventory

Computer Repair Technician 2000- 2001

Hewlett Packard, Mississauga, ON

• Troubleshoot HP products

• Repair printers, scanners, digital cameras and PCs

• Provide follow up telephone calls to customers

• Demonstrate ability to take initiative to resolve issues and achieve customer satisfaction

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