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Customer Service Specialist

United States
September 24, 2008

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V. Keith Misselhorn

**** ********

St. Louis, Mo 63118




To obtain a position, that will utilize my past work experience and education towards quality job performance and advancement opportunities.


Sanford-Brown College, St Louis, MO Aug 2005 – Dec 2008

Associates of Applied Science, Business Management

Missouri College, St. Louis, MO Mar 2003 – Mar 2004

Diploma, Administrative Assistant

• Academic Honors

• Perfect Attendance


• 40 WPM

• Word, Excel, Access, and PowerPoint

• Document Imaging Management

• Timberline Accounting Software

• AS400 Computer System


Unitrin Insurance Inc. , Billing Clerk St. Louis, MO April 2007 – Sep 2008

• Analyzing various balance sheet and revenue reconciliations

• Establish and maintain good relations with Insurance Agents

• Manage day-to-day expense-related accounting

• Resolve billing discrepancies

• Scan, index and retrieve data from imaging system

Corrigan Brothers Inc, Accounts Payable Clerk/ Receptionist St. Louis, MO Feb 2005 - April 2007

• Reconciliation of A/P, matched and coded invoices ran weekly checks

• Process Subcontracts, lien waivers, bills of lading and retention charges

• Answered customer service phone calls for vendor complaints/issues

• Created General ledger and Bank Reconciliations spreadsheets

• Balance vendor statements, verifying all invoices, and tax exemptions

• Create spreadsheets tracking weekly check runs, service invoices and company purchases Verify, enter and process invoices and payments in an accurate, timely manner.

Enterprise Rent A Car, Customer Service Rep St. Louis, MO May 2003 – Dec 2004

• Managed customer complaints in a timely manner

• Booked reservations utilizing in house application and via internet.

• Assisted customer in crises situations

• Effectively interpreted the size and price of the vehicles.

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