Customer Service & Data Entry Professional
Resume:
Brandy West
Louisville, KY 40208
****************@******.***
EXPERIENCE
Pro Mark Research, California, CA — Call Agent
● Conducted customer surveys to gather feedback on products and services
● Responded to inquiries with accurate information regarding company offers
● Assisted in data entry for research projects and client databases. Dollar General, Sand Springs, OK — Sales Associate 01/2021 - 11/2023
● Assisted customers in selecting products that meet need their needs
● Processed transactions accurately using point-of-sale systems
● Stocked shelves and replenished inventory as needed throughout the shift.
● Preformed cashier duties such as accepting payments, counting money, back change.
Oklahoma Credit, Sapulpa Ok - Assistant Manager
05/2010 - 02/2018
● Assisted in managing daily operations and workflow efficiency
● Maintained customer service standards and addressed client inquiries promptly
● Supervised daily operations including scheduling shifts, assigning duties
● Monitored employee’s attendance records, timekeeping, and payroll information
● Completed opening, closing, and shift change functions to maintain standards each day.
EDUCATION
Oral Robert’s University, Tulsa Ok — Associate of Arts in Business Administration and Management
08/2007 05/2010
American Christian Academy, Sapulpa OK
Diploma 06/2006.
SKILLS
Customer management
Data entry
Survey administration
Point of sale operations
Product knowledge
Summary
Detail-oriented professional
skilled in customer service
relationship management and
data entry. Proven ability to
streamline processes and
enhance customer
satisfaction through effective
communication and problem-
solving.
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