Administrative Assistant & Receptionist

Ariel Hamilton

Baytown, TX ***** +1-281-***-**** *******************@*****.***

Willing to relocate to: Baytown, TX - La Porte, TX - Mont Belvieu, TX Work Experience

Administrative Assistant/Receptionist

Grove Care Health Houston, TX

August 2023 to October 2024

· Additional Household Members form* for all other members of the household (2 people per page)

· Release Form* - Please be sure to complete top and bottom of form. Your name must be typed or signed on the

“Signature” lines. Each individual in the household over 18 years of age must sign the form.

· Household Income Form* (worksheet – list everyone in the household on the form). Be sure your email address is clearly written on the application and in the email and print clearly and legibly! Email the completed documents to *************@*******************.*** with the following documents: 1) Copy of valid US government-issued photo identification for applicant and all other adults in the household; 2) Copy of the Social Security card for each member of the household (or letter from SS, W2 form or first page of an Income Tax Return with the individual’s number);

3) Copies of Social Security Retirement, Disability or Survivor benefit letters for the current year (not year-end statement) for any household member receiving benefits;

4) Copy of Medicaid, SNAP, WIC, TANF, Head Start, SSI, LIHEAP, CEAP, or Veteran's benefit statement; 5) Proof of income (one of the following) for all adults 18 years or older: a. Current student ID or schedule showing current enrollment; b. 8 weeks of paystubs (for periods within the past 90 days of application); c. Unemployment statement or proof of registration with Texas Workforce

Commission; d. Certificate of Zero Income form* for any adult not receiving any income; e. Foster child or adoption assistance payments or regular gifts; f. Child support documentation showing at least the last 2 payments; g. Self- employment (business) income.

6) Bank statements for 2 months before the date of application for all household members 18 years or older.

• Greeted and welcomed visitors, providing a positive first impression of the company

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management

• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges

• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources

• Collaborated with other departments to ensure smooth operations and effective communication within the organization

• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction

• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics

• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%

Front Desk Receptionist

The Grove Care And Wellness Houston, TX

January 2023 to January 2024

• Schedule patients

• Answering inbound calls from clients, patients, doctors and nur

• Occasionally creating documents using Microsoft Word when n

• Answer high volume inbound calls on multi-line phone system

• Take messages and transfer calls to appropriate staff or depart needed

• Greet and sign in visitors and check in for scheduled appointments Sales Associate

Amazon Flex Houston, TX

April 2022 to October 2022

• Actively listened to customer concerns and provided prompt, satisfactory solutions, resulting in consistently positive customer feedback

• Successfully managed high-volume customer inquiries across multiple platforms (phone, chat, or email) while maintaining accuracy and meeting strict quality standards

• Identified opportunities to educate customers on platform resources, driving loyalty and ensuring seamless order placement, returns, or exchanges

Receptionist

Lee College Baytown Baytown, TX

July 2019 to September 2020

• Greeted and welcomed visitors, providing a positive first impression of the company

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts

• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%

• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction

• Managed office supplies inventory by monitoring stock levels and placing orders when necessary

• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence Education

High school diploma

Baytown, TX

August 2013 to May 2017

Skills

Front Desk Microsoft Excel Microsoft Word Teamwork Office management Medical Office Experience Administrative Experience Organizational skills Phone etiquette Interpersonal skills Personal Assistant Experience Customer service Filing Multi-line phone systems Typing Office Administration English Microsoft Outlook Guest services Languages

Bilingual

English

Links

www.societyofsamaritanstx.org

Certifications and Licenses

Diploma

Additional Information

Authorized to work in the US for any employer

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