Executive Administrative Assistant to Senior Leaders
Resume:
Amanda Leigh Harris
Quincy, MA **169
************@*****.***
EDUCATION
Mount Ida College Newton, MA
Bachelor of Science May 2009
Norwood EMS Academy Norwood, MA
EMT-B License Certified Since May 2011
Boston Medical Center Boston, MA
CPR Certified Expires 7/10/2021
EXPERIENCE
Boston Medical Center Boston, MA
Executive Assistant to the SVP and Chief Legal Counsel, and VP and Chief Compliance Officer 2/2017-Current
Manages the Senior Vice President and Chief Legal Counsel schedule, including the planning and timely notification of meetings and appointments using independent judgment in setting priorities and proposing alternatives to meetings; meeting preparation
Manages the VP, Chief Compliance Officers’ schedule, including the planning and timely notification of meetings and appointments using independent judgment in setting priorities and proposing alternatives to meetings; meeting preparation
Minute taking for Compliance Oversight Committee Meeting
Collaborates with other senior staff, EAs, and individuals outside of the organization to ensure sound calendar management, adequate balance of meeting time, work time and general availability
Ensure meeting participants have accurate meeting logistics (location, directions, etc.)
Arranges for conference rooms, catering, and technical support (i.e.: projector, teleconferencing services) and prepares materials as necessary
Ensure efficient and effective day-to-day functioning of activities within their respective areas and their direct reports
Provide customer friendly support to answer questions and resolve issues in accordance with appropriate policies and procedures
Provide administrative support to the Compliance Line and the Compliance and Privacy department
Responsible for supply ordering and utilization
Handles confidential matters with the utmost discretion
Uses independent judgment to manage workload and responsibilities, as well as solve problems
Prepares and tracks expense reports for the Compliance Department
Reconciles the SVP and VP’s Credit Card statements on a monthly basis and checks for discrepancies’
Organizes and manages office supplies and equipment; ensures all equipment is in working order and arranges for repairs
Processes and tracks purchase orders, invoices, check requests, reimbursements, petty cash vouchers, and other transactions
Assists in the preparation for new employee arrivals, including office preparation, IDs, security, computer set-up; manages scheduling for new hire orientation program
Assists with correspondence, filing, telephone coverage, routing routine mail and other administrative activities
Serves as a central departmental troubleshooting resource on IT related issues
Other ad hoc administrative projects as assigned
Monitors the Compliance phone line and voicemail for the Compliance Department, takes reports and tracks all reports in myCM 3.0
Monitors the Compliance Hotline and tracks events, sends reports to the appropriate department and follows up
New England Quality Care Alliance- affiliated with Tufts Medical Center Braintree, MA
Administrative Assistant (Clinical Department Coordinator) 10/13-2/17
Interim Executive Assistant to the Chief Medical Officer (CMO)
Performs duties requiring secretarial and administrative support skills to assist the Clinical Department where assignments involve work of a confidential, complex nature and involve handling information of strategic importance.
Scheduling of interviews for Care Management Department, Medical Home and Quality Department, Pharmacy Department and ACO for various positions
Support Staff for Executive Level Meetings including, Appeals Committee, ACO Board of Trustees, ACO Finance and Funds Flow, Medicare Quality Committee and ACO Steering Committee
Scheduling multiple complex meetings internally and externally
Support Staff for the Medical Home and Quality Department, Pharmacy Department, Care Management Department and NEQCA Accountable Care Organization (ACO)
Creating and maintaining multiple Excel spreadsheets for inventory purposes
Creating Excel spreadsheets for Skilled Nursing Facilities to organize ACO efforts
Communicates with a wide variety of high level executives and officials to exchange critical or sensitive information and expedite matters on behalf of the Associate Medical Directors, Director of Clinical Programs and their management teams
Monitors progress on important matters and follows up to ensure disposition
Assignments involve work of a complex and confidential nature, necessitating exposure to highly sensitive information, and requiring considerable discretion, judgment, tact, and diplomacy
Calendar management for the Director of ACO, Director of Care Management, Director of Medical Home and Quality Improvement Department, and CMO
Skills necessary to coordinate and manage complex internal and external meetings for those supported on the director level. Coordinate special events and activities.
Coordinates production of meeting agendas, meeting materials, room preparation and food service. Prioritizes events for the most efficient use of available time.
Produces correspondence, memos, and reports from drafts, models, etc. Edits material for grammar, spelling, and format and high quality presentation and style. Prepares high quality presentation graphics (using PowerPoint or similar applications software).
Attends meeting(s) of committees composed of executives, physicians and government and public officials in capacity of recording secretary.
Receives phone calls and messages, provides informed interpretation on procedures and policies to high level internal and external customers, refers matters to appropriate members of the department.
Arranges for travel, accommodation and conference registration as needed.
Provides assistance with administrative processes associated with the department or function.
Expedites a wide variety of highly sensitive administrative matters requiring a basic understanding of NEQCA policies and operational issues.
Aftermath Services, LLC, North Attleborough, MA Office Manager/Growth Supervisor-Northeast Region 8/11-9/13
Responsible for Fleet maintenance
Scheduled interviews, answered company phones (on call 24/7/365), dispatched crews to jobsites
Coordinated 3rd party medical waste disposal
Managed Northeast/Boston location and employees
Assisted in marketing, budget and overall growth of office
Responsible for inventory control and quality assurance
Trained new hires and new supervisors
Conducted interviews to maintain staffing, employee evaluations
Handled quarterly training on all Aftermath and OSHA policy and procedures
Supervised and completed insurance job files efficiently and promptly
Ensured crew properly conducts all aspects of job under Aftermath policy and procedure
Responsible to ensure safety of 3 man crews and quality of work on all jobs
Apollo Security Walpole, MA
Worked at various locations in the capacity of a Floater (Floaters provide coverage for all sites/all shifts) 07/09-08/11
Parametric Technology Corporation Needham, MA
Dispatcher and Customer Service Representative
Switchboard operator for PTC employees providing guidance to callers and ensuring accuracy of caller’s requests
Responded to emergency calls
Monitored CCTV to secure site, various alarms, and dispatches officers to investigate causes of alarms
Receptionist duties for PTC employees providing name badges/access badges for contractors/visitors
Mercer Norwood, MA
Dispatcher/ Control Officer
Responded to emergency calls
Patrolled interior and exterior of entire site
Monitored CCTV in control center to secure site
Monitored and authorize entrance of employees, visitors, and contractors
Monitored various alarms and dispatches officers to investigate causes of alarms
Harvard Pilgrim Healthcare Wellesley, MA
Receptionist
Answered and transferred phone calls
Verified employee identification
Issued visitor passes
Greeted guests and potential clients
Observed and reported any unusual or suspicious persons or activities
Maintained a calm, courteous and professional demeanor at all times
Stayed in direct contact with Building Services to assist executives with conference rooms, projectors, and laptop equipment
Boston Scientific Natick, MA
Receptionist/ Command Center Officer
Worked at the visitor’s center providing badges and answering telephone calls
Provided escorts for personnel and property
Conducted a wide range of protective and customer services
Interior and Exterior Patrols of entire campus
Prepared and submitted written reports in a complete and accurate manner
Skills
Notary Public for Commonwealth of Massachusetts- Commission Expires November 4, 2022
Possess excellent communication skills with clients and co-workers as well as organizational and attention to detail skills
Ability to work as a team or individually
Able to adapt to changing priorities, multitask and maintain a positive attitude and work ethic
Proficient in the following systems: Excel, Outlook, PowerPoint, Windows, Microsoft Word, Visio, Adobe Acrobat XPro, SnagIt, Salesforce, Greenhouse, Healthstream, Workday, Articulate, RL6
Event Planning
Project Management
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