Customer Service/Support Desk Professional with 10+ Years Experience
Resume:
Lisa Inoa
Elmhurst, NY *****
*************@***********.***
Professional Summary
Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with 10years plus of customer service experience. Seeking an entry-level role at a support desk.
Work Experience
Store Manager
Matto Espresso bar-New York, NY
June 2016 to July 2024
• Deliver excellent customer services to ensure high level satisfaction.
• Handling complaints.
• Upselling new products to increase sales.
• Responsible hiring,firing and training staff.
• Organizing schedules,keeping tracks of employees hours and recording payroll.
• Ordering food, linens, gloves and other supplies while staying within budget limitations.
• Supervising daily shift operation including front-and back of house restaurant operations.
• Monthly inventory to ensure I have the average food costs.
• High level of customers skills.
• Checking franchise store to ensure they have the proper products. File Clerk/Receptionist
Esquire insurance company-New York, NY
April 2012 to July 2016
• Formulated and maintained all charts l, spreadsheets and reports.
• Devised presentation materials.
• Scheduled and update meeting for special events.
• Make copies of paperwork and distribute as needed.
• Answering phone calls and directing them appropriately.
• Organizing and maintaining files and documents, including created new records,keeping paperwork in order, and applying security measures to important documents. Education
Associate's degree in Business
LaGuardia Community College - Queens, NY
September 2002 to June 2006
Skills
• Communication skills (10+ years)
• Data Entry
• Bi-lingual in Spanish
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