Sr. Systems Operations Applications Analyst

PROFILE An accomplished, dedicated and experienced in enterprise incident monitoring and system optimization technician, dedicated and committed to maintaining high system availability and performance in enterprise Windows OS, Network, Linux/Unix, Administrator in Systems, Network Engineering, Infrastructure and Security infrastructure. Exert professional troubleshooting/resolution skills, incident management, change management, release management, Server Patching, Production support, and maintaining enterprise regulatory compliance. Provide Hands-on experience administering controls of ServiceNow, ITSM, Jira, and real-time application monitoring tools.

EMPLOYMENT

Oct 2024 – Dec 2025 IT TSOEC-ITSA NOC Splunk Administration, Humana Inc.

Monitored and optimized Humana’s Network Operations Center (NOC) and Technical Operations Center (TOC) IT Service Intelligence (ITSI) environment, managing event correlation, application availability, and overall platform performance. Collaborated closely with management and cross-functional teams to communicate major incidents effectively, streamlining incident response processes and reducing Mean-Time-To-Resolution (MTTR).

Enhanced monitoring visibility and operational effectiveness across multiple tools, including Splunk, Dynatrace, SolarWinds, and Aternity (Aubrik), ensuring comprehensive and consistent observability of critical systems.

Enhanced monitoring visibility and operational effectiveness across multiple tools, including Splunk, Dynatrace, SolarWinds, Aternity (Aubrik), and AppDynamics ensuring comprehensive and consistent observability of critical systems.

The focuses on Splunk Administration within a High-Stakes Healthcare IT operations environment, emphasizing proactive monitoring, event management for Humana’s service reliability and business continuity.

Mar 2023 – Jun 2024 Operations Administrator Specialist II, Ameren Electric

Results-driven Operations Administrator with extensive experience in IT operations, incident management, and infrastructure monitoring within a high-availability environment. Achieved 98% resolution rate on request calls while overseeing the ServiceNow CMDB, change requests, incidents, service tasks, and implementations.

Managed the Digital Command Center Operations Bridge, monitoring critical systems including application servers, Oracle processes, protected/non-protected servers, storage applications, DynaTrace, cyber-security alerts, Intelligrid network, AMI collectors, and APC-UPS battery systems.

Expertly resolved high-priority incidents across diverse technologies such as RTU systems, Nokia 7705 equipment, Autosys backend jobs, BlueCat IP/DNS infrastructure, Avamar backup/restore, F5 Air Watch, T/Windows FAA reporting, Critical Incidents, and DVR/AMAG video cameras, ensuring minimal downtime and continuous service availability.

Proficient in monitoring and performance tools including VROPS, vSphere, VMware Enterprise, Splunk, Trellix EPO, Microsoft Defender, Tanium patching, CyberArk password vault, Downtime Manager, and Cisco ISE/Prime for network access control and automation.

Excelled in clear verbal communication across all management levels, reducing incident response times, enhancing system stability, and improving overall user satisfaction.

Mar 2021 – Jun 2023 Lead Operations Technical Analyst, Wells Fargo

Managed critical enterprise infrastructure for Wells Fargo, overseeing security, network, server, application, and overall IT infrastructure environments while upholding strict standards of confidentiality, integrity, and accountability. Developed and enforced data retention policies for shared drives and legacy systems, significantly reducing data sprawl and improving governance.

Operated in a fast-paced agile environment, participating in daily Kanban standups and leveraging Jira to efficiently prioritize, track, and resolve service tickets, accelerating mean time to resolution.

Served as a key coordinator for scheduled changes in ServiceNow, proactively identifying and resolving scheduling conflicts and incident overlaps to maintain high system availability and prevent production disruptions.

Performed real-time monitoring and performance analysis using Splunk, Dynatrace, BigPanda, Grafana, AppDynamics, and Tripwire; identified and remediated network, CPU, disk utilization, and capacity issues across physical servers, databases, and virtual machines, resulting in measurable improvements to system performance and reliability.

Administered and documented multiple SharePoint environments, while leading cross-functional discussions to standardize infrastructure documentation and streamline deployment processes.

Highlighting leadership, technical depth, process improvement, and business impact in a senior operations/administration capacity.

Feb 2019 – Dec 2020 Lead MFTS functional Analyst, Boeing Int.

Served as the primary functional lead for the Managed File Transfer Service (MFTS) platform, successfully coordinating the migration of over 200 Boeing customers and their associated global business units and suppliers to the Linux-based MFTA platform. Delivered all migrations on time, ensuring seamless transitions with zero customer-impacting delays.

Designed and documented comprehensive service data-flow architecture diagrams and authored detailed testing procedures, resulting in clearer system understanding, reduced rework, and higher-quality implementations.

Led refinement of onboarding workflows in iCIMS, substantially decreasing errors during migration of Business System accounts and streamlining account provisioning.

Refined onboarding processes, reducing errors in migrating Business System accounts.

This role combined deep technical platform expertise, process optimization, stakeholder management, and customer-focused delivery to drive a major enterprise file-transfer modernization initiative.

Dec 2017 – May 2018 Production Support Infrastructure Analyst, MasterCard Inc.

Provided technical Support by troubleshooting UNIX issues in metrics Dashboards using Splunk and Python scripts, resolving real-time alerts in iDashboard. Managed single-page dashboards for file-submission throughput and incident alerts, facilitating timely issue detection. Coordinated change administration for F5 updates, failovers, and patch deployments, ensuring service availability and minimizing downtime.

Diagnosed UNIX/LINUX problems by analyzing log files and scripting fixes in Bash and Java, maintaining smooth application performance.

Ensured Global Certificates remained valid beyond 90 days on all servers, adhering to SLA policies.

Tools used were SharePoint, Jira, AppDynamics to streamline incident response and configure performance alerts, enhancing response time.

Leveraged enterprise tools including SharePoint, Jira, and AppDynamics to streamline incident tracking, facilitate team collaboration, configure performance monitoring alerts, and significantly improve mean-time-to-resolution (MTTR).

Apr 2017 – Sep 2017 Distributed Control System Technician, Wells Fargo & Co.

Managed and oversaw critical infrastructure implementations, including performing F5 load balancer failovers for Windows environments and resolving outages across UNIX/Linux systems to maintain high availability and uninterrupted operations.

Developed and implemented automated scripts to streamline data refresh processes in the Brokerage Data Warehouse and Operational Data Store, improving efficiency and reducing manual intervention.

Configured Test lab PCs and coordinated plans using DMAN and PKI validations, enhancing testing efficiency.

Provided hands-on technical expertise with F5 load balancing, system troubleshooting (Windows/UNIX/Linux), Automation, Lab/test environment management, and leadership testing /operations.

Dec 2015 – Jan 2017 System Administrator Tech Support Analyst, KPMG

Dedicated System Administrator Tech Support Analyst with proven expertise in maintaining robust network and wireless infrastructure while ensuring high availability and strict compliance with enterprise security standards, including KPMG protocols. Achieved and sustained 98.5% system uptime through proactive troubleshooting and resolution of complex issues involving DHCP, DNS, VPN, RSA Authentication, VMware access, MDM (Mobile Device Management), Ironworks, and related technologies.

Streamlined end-user administration and device management leveraging deep proficiency in Active Directory, PDA devices, MobileIron, VOIP systems, and other MDM tools. Enhanced organizational security posture through diligent password revocation, token validation, and compliance auditing processes.

Strong focus on minimizing downtime, improving user experience, and supporting secure, reliable IT operations in a fast-paced professional services environment.

Apr 2013 – Sep 2015 Jr. ITIL Compliance Control Analyst, Hudson’s Bay Company/Lord and Taylor

Supported IT governance, risk, and compliance initiatives in alignment with ITIL principles and enterprise security standards. Guided project managers through all phases of the Software Development Life Cycle (SDLC) to ensure adherence to HBC security policies, leveraging tools such as Tripwire Enterprise, Qualys, QRadar, and VMware Enterprise. Collaborated closely with IT Staffing, third-party vendors, and consultants to manage asset compliance, contributing to successful audits and certifications including PCI-DSS, HIPAA, ISO, SOX, DLP/EPO, and Sarbanes-Oxley (SOX).

Conducted Threat Analysis, Risk Assessments for POS terminals and DMZ environments, utilizing Qualys to conduct vulnerability audits and ensure proactive compliance.

Audited new/existing systems and third-party vendors against PCI-DSS and HIPAA controls, developed remediation plans based on identified risks, and maintained application lifecycle for Tripwire monitoring infrastructure—including node deployment, user access management, and ongoing system integrity—ensuring comprehensive and consistent enterprise security coverage.

Managed identity and access lifecycle processes, including Active Directory user provisioning/de-provisioning, role/group/policy updates, Exchange and VPN account administration, and privileged access control via CyberArk for secure mainframe (HBC/LT Blue Zone) connectivity. Provided Tier 2–3 support to minimize access-related incidents.

Focused on maintaining robust compliance controls, supporting audit readiness, and collaborating across teams to mitigate risks in regulates IT environments.

EDUCATION

North Tech High School - Fundamentals of Architecture / Computer Aided Drafting

Meramec Community College – Architecture / Interior Design / AutoCAD

Advanced Career Training – Certificate in Computer Technology / Diploma of Completion

SKILLS

Splunk

Expert

SQL Database

Expert

Dynatrace

Intermediate

VMWare

Expert

AppDynamics

Expert

Agile

Intermediate

Tripwire

Expert

Scrum

Intermediate

Incident Management

Expert

MS 365

Expert

Change Management

Expert

ITIL Management

Expert

Windows

Expert

Cisco

Intermediate

OKTA

Intermediate

Tanium

Intermediate

Password Vault

Intermediate

Linux/Unix

Expert

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