Customer Service & Operations Specialist

Funke Ogoleh

*************@*****.*** 214-***-**** Dallas, TX

SUMMARY

Reliable and detail-oriented professional with extensive experience in customer service, operations, quality control, and childcare. Known for maintaining accuracy, following procedures, and creating calm, organized environments. Brings strong communication skills, patience, and a steady work ethic developed through years of managing a small business and supporting classroom activities. Possesses strong organizational skills and a commitment to quality. Seeking an assistant or similar administrative role where I can contribute to a welcoming, well-organized community space. WORK EXPERIENCE

Grace Farmers Market Lewisville, TX

Sales and Operations Manager Aug 2021 - Present

• Direct daily store operations, including inventory management, merchandising, staffing, and quality control to ensure an efficient and customer-focused environment.

• Develop and execute sales strategies that increased revenue, improved product visibility, and strengthened customer loyalty.

• Build and maintain relationships with local farmers and suppliers; negotiate pricing, monitor deliveries, and ensure consistent availability of high-quality products.

• Hire, train, and supervise employees; create schedules, delegate tasks, and maintain a high-performance culture.

• Oversee inventory audits, reduced spoilage through proactive stock rotation, and improved overall inventory accuracy.

• Deliver exceptional customer service by handling escalations, resolving concerns, and ensuring a positive shopping experience.

• Manage budgeting and financial processes, including cash flow, expense tracking, daily register reconciliation, and preparation of financial summaries.

• Lead marketing efforts through in-store promotions, seasonal campaigns, and community engagement to increase brand visibility and foot traffic.

• Ensure full compliance with food safety regulations, health department standards, and workplace safety procedures.

• Streamline operational workflows by implementing procedures that improved efficiency, cut costs, and enhanced overall business performance.

Little Coyote Grand Prairie, TX

Assistant Teacher February 2024 - Dec 2024

• Provided attentive care and support to 2-year-old students, ensuring a safe and nurturing environment.

• Assisted in teaching basic skills and concepts through engaging activities and play.

• Managed daily routines, including feeding and diaper changing, to maintain children's well-being.

• Implemented safety protocols to ensure the security of all children in the classroom. Bimbo Bakery Grand Prairie, TX

Quality Control Inspector June 2023 - December 2023

• Conducted thorough inspections of raw materials to ensure compliance with quality standards.

• Performed in-process quality control checks to maintain product consistency and safety.

• Inspected finished products to verify adherence to quality specifications and standards. Inmar Intelligence Grand Prairie, TX

Scanner August 2021 - July 2023

• Scanned medications into the computer system efficiently and accurately.

• Sorted and placed medications into correct totes for distribution, ensuring proper handling.

• Consistently met daily scanning targets, contributing to team productivity.

• Accessed and operated the facility's processing system to streamline operations. EDUCATION

Yaba College of Technology

Higher National Diploma (HND), Business Administration and Management Lagos, Nigeria

2000

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