Receptionist and Administrative Support Specialist
Resume:
Amarri Reynolds
Ypsilanti, MI *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Full Time Receptionist
Champion Cueter CJDR-Ypsilanti, MI
April 2025 to Present
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
• Process and stock vehicles in to the system.
Caregiver
Linden square assisted living center-Saline, MI
February 2023 to August 2024
• Assure residents daily care and needs are met.
• Use of safe proper techniques for chemical and cleaning solutions
• Administered medication according to prescribed schedules and documented any changes or concerns
• Ensured the safety and well-being of residents by maintaining a clean and organized living environment
• Supported individuals in participating in recreational activities, promoting social interaction and physical exercise
• Monitored residents' behavior and reported any significant changes to the appropriate supervisor or healthcare professional
• Documented all interactions, observations, and incidents accurately in resident files or electronic health records (EHR)
• Participated in regular training sessions related to caregiving techniques, emergency response procedures, etc
• Demonstrated empathy when addressing individual needs while maintaining professionalism
• Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being
• Managed household tasks including light housekeeping, laundry, and grocery shopping
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Organized medical appointments and transportation for clients, ensuring they received necessary healthcare services on time
• Engaged in meaningful conversations with clients to provide companionship and reduce feelings of loneliness or isolation
• Implemented cognitive stimulation exercises to promote mental acuity in elderly individuals with dementia or Alzheimer's disease
• Maintained accurate documentation of daily activities, medications administered, and any notable changes in client's condition
• Responded promptly to emergencies or urgent situations by following established protocols for immediate assistance
• Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients
• Managed medical equipment such as oxygen tanks, feeding tubes, catheters, etc., ensuring proper usage and maintenance.
• Follow care plan that is put in place by healthcare providers. Med Tech/Caregiver
Westwood Inn Senior Living-Macomb, MI
September 2023 to July 2024
• Pass medication out to residents
• Assist residents with everyday basic needs
• Ensure the safety of residents
• Follow residents care plan
• Chart and update resident daily care plan and daily activities
• Encourage resident to participate in daily activities
• Light housekeeping
Shift Leader/Manager
Once Upon a Child-Ann Arbor, MI
February 2022 to February 2023
• Worked in sales, selling Clothing
• Greeted customer
• Communicated with customers over the phone
• Offered knowledge about Clothing and equipment
• Received and filed online orders
• Entered customer information into the computer
• Answered incoming calls
• Conducted credit card transactions through POS Systems
• Supervising employees
• Handing out tasks
• Supervised and trained a team of XX retail associates, ensuring consistent adherence to company policies and procedures
• Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
• Monitored key performance indicators (KPIs) such as sales conversion rate, average transaction value, and customer satisfaction scores to identify areas for improvement
• Created employee schedules that ensured adequate coverage during peak business hours while optimizing labor costs
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Conducted regular staff meetings to communicate goals, provide feedback on performance, and foster a positive work environment
• Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles
• Identified opportunities for process improvements within the store operation’s workflow, resulting in increased efficiency
• Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
• Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
Amazon Warehouse Associate
Amazon-North Randall, OH
July 2020 to August 2020
Crew Member
Burger King-Valley View, OH
June 2019 to September 2019
• Maintain clean work space
• Cash out transactions
• Bag food
• Take orders
• Work Drive thru
Receptionist
Education
High school diploma
Garfield Heights High School-Garfield Heights, OH
August 2016 to May 2020
High school diploma or GED
Skills
• Home care
• Microsoft Office
• Cash Handling
• Cashiering
• Data entry
• Office management
• Meal Preparation
• Senior Care
• EMR Systems
• OSHA
• Warehouse Experience
• Windows
• Microsoft Word
• Restaurant Experience
• Report writing
• Administrative experience
• Medication Administration
• Nursing
• Vital Signs
• Order Picking
• Personal assistant experience
• Home health
• Communication skills
• Food Service
• Microsoft Excel
• Merchandising
• Stocking
• First aid
• English
• Microsoft Outlook
• Dementia Care
• Anatomy knowledge
• Phone etiquette
• Cooking
• Acute care
• Microsoft Powerpoint
• Customer service
• Food Preparation
• Cleaning Experience
• Office experience
• Kitchen Experience
• Organizational skills
• Caregiving
• HIPAA
• Time management
• Load & unload
• Shift Management
• Retail Sales
• Blood sampling
• Medical terminology
• Busser
• POS
• Patient Care
Certifications and Licenses
Driver's License
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