Client-Focused Administrative Specialist with HIPAA Experience
Resume:
Frankie Guthrie
Houston, TX *****
****************@*****.***
Professional Summary
Client focused and detail oriented to go above and beyond expectations Willing to relocate to: Webster, TX
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Amazing Exteriors-Houston, TX
March 2024 to Present
• Drafting emails centered around client needs and service calls
• Resolving customer complaints
• Setting appointments for home improvement services
• Consulting with area managers for client based needs Logistics Coordinator
National Medical Supply-Littleton, CO
March 2023 to February 2024
• Handling inbound and outbound customer service calls regarding deliveries
• Dispatch to delivery drivers
• Review of medical and insurance records
• HIPAA compliance
• Creating delivery routes
• Problem solving
• All word and Excel technologies
• Kept track of inventory in warehouse
Expeditor
Strategic Litigation Partners-Katy, TX
May 2022 to January 2023
• Expediting record requests
• Review of all records received
• Review of legal documents such as PPF, Complaint, subpoenas and discovery, etc
• HIPAA Compliancy
• Meeting set quotas
• All Microsoft technologies
Case Investigator
The Marker Group-Houston, TX
June 2018 to April 2022
• Preparation of legal documents such as subpoenas
• Identifying and Research of medical, educational, and employer related providers
• Processing of medical records
• HIPAA compliancy
• Review of all records received
• Creating work related protocols
• All word and Excel technologies
Claims Specialist
Parrish Shaw/Advanced Patient Advocacy-Houston, TX March 2016 to June 2018
• Writing appeals to denied claims
• Reviewing paid and denied claims
• Customer service
• Interacting and complying with Medical Record/HIM/ROI departments
• Reviewing EOBs
• Insurance verification
• ICD 9 and 10 codes
• Revenue codes
• Accounts receivable
Office Assistant
Texas Motor Cars-Houston, TX
December 2014 to May 2016
• Greeting clients
• Directing clients to appropriate personnel
• Maintaining clean work environment
• Ordering supplies
• Filing
• Review of all paid and delinquent accounts
• Preparing repossessions
• Setting appointments/making schedules
Education
High school diploma
Rice high school - Altair, TX
Skills
• Physiology Knowledge (2 years)
• Customer service
• Restaurant experience
• Medical Coding
• Billing (2 years)
• Guest services
• HIPAA
• Sales
• Marketing
• Patient Care (7 years)
• Upselling
• ICD Coding
• Medical Billing
• Front desk
• Inside sales
• Telemarketing
• HIPAA knowledgeable and compliant (7 years)
• ICD-9 (6 years)
• ICD-9
• Clerical experience
• Negotiation
• Office experience (6 years)
• Medical Scheduling
• Medical Office Experience (Less than 1 year)
• EMR Systems (8 years)
• POS
• Cash handling
• Epic
• Microsoft Office
• Time management
• ICD 9 and 10 (5 years)
• Communication skills
• Research
• QuickBooks (4 years)
• Oracle
• Cerner
• Data Entry (8 years)
• Office Administration
• Typing
• Administrative experience
• Windows
• CPT Coding
• Direct sales
• Sales and customer service (10+ years)
• Experience Administering Injections
• Medical Records
• Vital Signs
• Medical terminology
• Phone Etiquette
• Quality assurance
• Accounts receivable
• Heavy lifting
• HIM/ROI (3 years)
• Typing skills (5 years)
• Detail oriented (10+ years)
• ICD-10
• CRM software
• Medical records
• Cold calling
• Epic (5 years)
• Organizational skills
• Microsoft Excel
• Analysis skills
• Legal assistant experience (2 years)
• EMR systems
• Microsoft Access
• Quality Assurance
• Hotel experience
• Writing Skills (8 years)
• Medical coding
• ICD-10 (7 years)
• Telemarketing Willing to relocate: Anywhere Authorized to work in the US for any employer
• Insurance Verification
• Telecommunication
• Medical Terminology (8 years)
• Anatomy Knowledge
Certifications and Licenses
Food Handler Certification
Additional Information
Shipping and receiving experience
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