Tech-Savvy Patient Registration verify Ins & IT Support Professional

KIMBERLEE GUTIERREZ

BAKERSFIELD, CA *****

EMAIL: ******************@******.***

PHONE: 661-***-****

PROFESSIONAL SUMMARY

HIGHLY ORGANIZED AND DEDICATED PROFESSIONAL WITH OVER 10 YEARS OF EXPERIENCE IN PATIENT REGISTRATION, MEDICAL OFFICE MANAGEMENT, AND TECHNICAL SERVICE ROLES. PROVEN ABILITY TO WORK EFFICIENTLY IN HIGH-PRESSURE ENVIRONMENTS, DELIVERING EXCELLENT CUSTOMER SERVICE AND TECHNICAL SUPPORT. SKILLED IN INSURANCE VERIFICATION, HIPAA COMPLIANCE, AND MEDICAL BILLING SYSTEMS. SEEKING OPPORTUNITIES TO APPLY MY COMBINED MEDICAL AND TECHNICAL EXPERTISE IN A DYNAMIC WORK ENVIRONMENT. WORK EXPERIENCE

IHSS/Caregiver

June 2025 – Current

ADL (Activities Daily Living) Such as bathing, dressing, grooming, etc. Medication management adherence to prescribed schedules. Mobility assistance (transferring from bed to wheelchair, using gait belts or Hoyer lifts.) Household & Nutrition Management: Planning and preparing specialized diets (low-sodium, diabetic-friendly, etc.) Manage transportation DR visit Household & Nutrition Management: Advocacy & Communication: Observing and documenting changes in physical or mental status. Providing emotional support and companionship to improve mental well-being. SERVICE TECH/BARRISTER

FEBRUARY 2022 – SEPTEMBER 2023

DEPLOYED VOIP PHONES AND SERVICED HP PRINTERS IN A FAST-PACED RETAIL ENVIRONMENT, ENSURING MINIMAL DOWNTIME FOR USERS.

PROVIDED EXCELLENT TECHNICAL SUPPORT TO BOTH CUSTOMERS AND TEAMS, ADDRESSING NETWORK AND HARDWARE ISSUES EFFICIENTLY.

ASSISTED WITH TROUBLESHOOTING AND CONDUCTED PREVENTATIVE MAINTENANCE TO EXTEND THE LIFESPAN OF ALL EQUIPMENT.

INSTALLATION TECH/ S.T.A.R.T

SEPTEMBER 2018 –AUGUST 2022

MANAGED DEPLOYMENT OF COMPUTERS AND INSTALLATION OF HP PRINTERS IN VARIOUS LOCATIONS. SET UP SAMSUNG DISPLAYS IN A RETAIL ENVIRONMENT, ENSURING ACCURATE CONFIGURATION AND CONNECTIONS FOR OPTIMAL USER EXPERIENCE.

CONSISTENTLY MET TIMELINES, ENSURING SWIFT, HIGH-QUALITY TECHNICAL INSTALLATIONS. PATIENT REGISTRATION/ K-FORCE / ADVENTIST HEALTHCARE QUEST IMAGINE JULY 2018 – AUGUST 2018

ACTED AS A GREETER, RESPONSIBLE FOR CHECKING IN AND OUT PATIENTS. ASSISTED IN SUPPLY MANAGEMENT AND RESPONDED TO PATIENT PHONE INQUIRIES ABOUT APPOINTMENTS AND BILLING. CONDUCTED CONFIRMATION CALLS, PREPPED CHARTS, AND MAINTAINED EXCELLENT CUSTOMER RELATIONS WITH PATIENTS. PATIENT REGISTRATION CLERK/ DIGNITY HEALTHCARE HOSPITAL OCTOBER 2012 – AUGUST 2016

REGISTERED PATIENTS IN THE EMERGENCY ROOM, VERIFIED PATIENT INFORMATION, DEMOGRAPHIC DATA, AND INSURANCE DETAILS.

ASSISTED PATIENTS IN COMPLETING PAPERWORK, ENSURING THEIR UNDERSTANDING OF BILLING AND PAYMENT ARRANGEMENTS, AND COLLECTED ER CO-PAYS.

COMPLIED WITH CONFIDENTIALITY GUIDELINES BY ADHERING TO HIPAA REGULATIONS AND ENSURING ALL SENSITIVE PATIENT INFORMATION WAS PROTECTED.

GREETED PATIENTS ARRIVING VIA AMBULANCE, SECURELY BANDED THEM, AND UPDATED THEIR RECORDS TIMELY. PATIENT CARE COORDINATOR/ MERCY ORTHOPEDIC HAND AND SPINE CENTER MAY 2010 – OCTOBER 2012

MANAGED PATIENT SCHEDULING FOR FIVE DOCTORS, COORDINATED SURGICAL PLANNING, APPOINTMENTS, AND FOLLOW-UP CARE.

DIRECTED NEW PATIENT REGISTRATION, REFERRALS, AND FRONT OFFICE OPERATIONS, ENSURING A SMOOTH PATIENT HANDOVER.

ORDERED ESSENTIAL SUPPLIES FOR THE FRONT AND BACK OFFICES TO ALLOW SMOOTH OPERATIONS. VERIFIED INSURANCE DETAILS, COLLECTED CO-PAYS, AND ENSURED THE ACCURACY OF ALL PATIENT MEDICAL RECORDS. PATIENT REGISTRATION CLERK/ DIGNITY HEALTHCARE HOSPITAL JUNE 2007 – MAY 2010

MANAGED CHECK-IN AND CHECK-OUT PROCEDURES FOR PATIENTS WHILE VERIFYING DEMOGRAPHIC AND INSURANCE INFORMATION ACCURACY.

COLLECTED CO-PAYS, FOLLOWED HIPAA GUIDELINES, AND MAINTAINED ACCURATE PATIENT RECORDS AND DOCUMENTATION. ASSISTED PATIENTS WITH MEDICAL COVERAGE APPLICATIONS AND FACILITATED FINANCIAL AID AS NEEDED. EDUCATION

SOUTHERN CALIFORNIA INDEPENDENT EDUCATIONAL STUDIES HIGH SCHOOL FEBRUARY 2005

TECHNICAL SKILLS:

VOIP PHONE INSTALLATION

PRINTER & COMPUTER DEPLOYMENT

HP PRINTER TROUBLESHOOTING AND MAINTENANCE

SAMSUNG DISPLAY SETUP

MEDICAL OFFICE EXPERTISE:

PATIENT REGISTRATION

INSURANCE VERIFICATION

MEDICAL BILLING AND CODING (MEDITECH, ATHENAHEALTH) HIPAA COMPLIANCE

MEDICAL TERMINOLOGY

ADDITIONAL INFORMATION

PROFICIENT IN MANAGING HIGH-VOLUME TASKS EFFICIENTLY UNDER PRESSURE WHILE MAINTAINING ACCURACY. STRONG COMMUNICATOR WITH EXCELLENT PROBLEM-SOLVING SKILLS AND A POSITIVE, PATIENT-FOCUSED ATTITUDE.

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