Customer service expertise
Resume:
Amanda Acuff
Chattanooga, TN *****
********@*****.***
Professional Summary
Experienced General Manager with a strong background in animal care operations, team leadership, and customer service. Proven ability to manage fast-paced kennel environments, maintain high safety standards, and build trusting relationships with pet parents while leading and support. Kennel Operations Management
Health & Safety Compliance
Time Management & Organization
Problem Solving Under Pressure with 5 years of experience in customer service and team management within the pet care and retail industries. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Experienced in training staff and developing strong client relationships, contributing to a welcoming environment and operational efficiency. Skilled in leadership, customer service, and management.
Work Experience
General Manager
The Ark Pet Spa & Hotel-Red Bank-TN
August 2025 to January 2026
Oversaw daily operations of a high-volume dog boarding and daycare facility, ensuring a safe, clean, and enriching environment for all pets.
Managed, trained, and supervised kennel staff, front desk team, and grooming/handling personnel to maintain high service standards.
Scheduled staffing, approved timecards, and ensured appropriate coverage during peak boarding periods and holidays.
Maintained compliance with animal care regulations, health protocols, sanitation standards, and safety procedures.
Handled client relations, including reservations, assessments, special care instructions, and resolution of concerns with professionalism and empathy.
Monitored animal behavior, health, and wellbeing; coordinated with pet parents and veterinarians when concerns arose.
Managed inventory, ordering of supplies, and vendor relationships to support daily operations and cost control.
Increased customer satisfaction and retention through clear communication, personalized care, and operational consistency.
Supported business goals by tracking boarding capacity, occupancy rates, and operational efficiency. Responded calmly and effectively to emergencies, behavioral incidents, and facility issues. Front Desk Lead
The Ark Pet Spa & Hotel-Red Bank, TN
July 2023 to August 2025
• Greeted and checked in clients, ensuring a positive first impression and providing excellent customer service
• Answered phone calls and responded to inquiries from clients, providing accurate information about services offered
• Processed payments for services rendered, accurately handling cash transactions and reconciling daily financial reports
• Maintained cleanliness and organization of the reception area to create a welcoming environment for clients and their pets
• Handled sensitive client situations with empathy and professionalism, resolving conflicts or escalating issues when necessary
• Trained new front desk staff members on office procedures, customer service standards, and use of software systems
• Developed strong relationships with clients through personalized interactions and remembering their preferences
• Resolved customer complaints promptly and effectively, maintaining high levels of client satisfaction Front Desk Associate
The Ark Pet Spa & Hotel-Red Bank-TN
August 2021 to July 2023
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Maintained accurate records of room availability and guest accounts using computerized systems Sales Manager
Sprint PCS Mobile Solutions-Morristown, TN
March 2016 to January 2020
• Led a team of sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
• Established strong relationships with key accounts, resulting in repeat business and referrals
• Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
• Led the sales associates in achieving and exceeding monthly sales targets.
• Trained and mentored new sales team members, improving their product knowledge and enhancing their selling skills
• Managed inventory levels to ensure optimal stock availability while minimizing excess or obsolete items, reducing inventory costs.
• Conducted regular performance evaluations for sales staff, providing constructive feedback to enhance productivity and achieve individual goals
• Established strong relationships with key clients through regular communication, leading to increased repeat business and referrals
• Coordinated store layout changes based on consumer behavior analysis, optimizing product placement for increased visibility and higher sales conversion rates
• Developed incentive programs for the sales team that motivated them to exceed targets consistently, resulting in an increase in overall team performance
• Created weekly/monthly reports on sales performance, analyzing data trends to identify areas for improvement or potential risks
Collection Specialist
TCCA-Morristown-TN
April 2011 to January 2016
• Developed and implemented data collection strategies to gather information from various sources
• Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks
• Maintained confidentiality of sensitive information during the entire data collection process
• Ensured compliance with applicable regulations regarding privacy protection when collecting personal or sensitive information
Precertification Representative
Greater Knoxville Ear, Nose & Throat-Knoxville, TN June 2009 to January 2011
Education
General high school (High School Diploma)
James Madison Academic Campus-Atlanta, GA
March 2002 to June 2004
High school diploma or GED
Skills
• Supervising experience
• Writing skills
• Customer service
• Windows
• Research
• Research data analysis
• Medical collection
• Customer relationship building
• Organizational skills
• Microsoft Office
• Medical terminology
• Process improvement
• Team development
• Grammar Experience
• Retail management
• Phone etiquette
• Team management
• Mentoring
• Teaching hospital experience
• Management
• Inpatient
• Microsoft Word
• Correspondence management
• Communication skills
• Debt collection negotiation
• Microsoft Excel
• Time management
• Task prioritization
• Leadership
• Medical office experience
• Cross-functional collaboration
• Authentication
• Cash handling
• Cross-functional communication
• Decision making
• Debt collection skip tracing
• Team motivation (leadership skill)
• Conflict management
• Teamwork
• Cold calling
• Microsoft Outlook
• Productivity software
• Written communication
• Training & development
• Attention to detail
• Computer skills
• Microsoft Access
Languages
• English
Certifications and Licenses
Administration of Medicine
August 2008 to Present
TECTA Early Childhood Development
June 2007 to Present
Child Development Associate Certification
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