Remote Customer Service & Safety Specialist with Leadership Experience

Crystal Quinones 619-***-**** *********@*****.***

Objective I am an outgoing and organized professional with over 13 years of customer service and leadership experience in managing important tasks in fast-paced environments and identifying the needs of customers while helping them find solutions. I aim to seek a position to help support a stimulating work environment and positively affect community around me.

Work Experience Firearms Instructor / Range Safety Officer, P2K Range - El Cajon, CA August 2013 - June 2015

● Demonstrate and train students aged 5 to 80 years old on basic firearm safety and accuracy.

● Use software to develop, implement and track class schedules as well as student qualifications.

● Conduct range assistance for novice firearms renters. Customer Care Specialist, P2K Range - El Cajon, CA August 2010 - June 2015

● Provide excellent customer service while maintaining a level of professionalism in all aspects of safety precautions regarding firearms.

● Manage large call volumes while effectively adhering to the needs of multiple customers in-person and processing financial transactions.

● Participate in and effectively oversee monthly operations of auditing and inventory while tending to general maintenance and preservation of the facility. Telemarketer, Timeshare Rent or Sell - El Cajon, CA Sept. 2008 - Dec. 2008

● Provide skillful knowledge in all aspects of rental properties by effectively distributing information about the benefits of available products.

● Act as a trusted advisor in assisting customers with all questions related to products.

● Display an accurate understanding of available products.

● Handle a large amount of call volumes while meeting sales goals and quotas. Animal Tech Assistant, Broadway Animal Hospital - El Cajon, CA Aug. 2007 - Dec. 2007

● Oversee files and document conditions of patients.

● Ready utensils for veterinarian assistant to perform procedures necessary for animals.

● Prepare holdings for animals and transport patients to necessary facilities.

● Restrain animals and assist technician in the overall well being of patients. Volunteer Scorekeeper, San Diego SOL Youth Basketball League - San Diego CA Aug. 2006 - May 2009

● Keep score for games; educate youth and parents about the rules; enforce rules and policy; ensure safety and security of recreation participants and facility; answer inquiries and provide information. Youth Leader, Manhattan Bible Church - Manhattan NY Sept. 2002 - May 2006

● Implement programming activities while being a positive role model and offering conflict resolution.

● Plan and supervise activities and special events such as missionary work travels for children. Education

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San Diego Christian College, El Cajon CA Aug. 2006 - May 2009 Incomplete BA in Psychology (Scholarship - Athletic Grant for Academic and Athletic Distinction)

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