Virtual assistant/writer/community manager

MICHAEL RACHAEL

Expert Virtual Assistant Administrative, Writer,

Community manager & Customer Support

Specialist

Phone: +234 703-***-**** Email: *****************@*****.*** CAREER OBJECTIVE

To serve as a reliable Virtual Assistant specializing in customer support, data entry, and executive calendar management.

Committed to helping businesses stay organized, responsive and focused on growth by delivering exceptional remote administrative services. A creative and detail-oriented Writer and Community Manager with a strong passion for storytelling, audience engagement, and brand growth. Seeking opportunities to leverage excellent communication skills, content strategy, and community-building expertise to create meaningful connections between brands and their audiences.

Committed to delivering engaging content, fostering active online communities, and supporting organizational goals through consistency, creativity, and strategic communication.

PROFESSIONAL SUMMARY

Results-driven Virtual Assistant with 2+ years of proven experience supporting executives, managing customer relations, coordinating schedules, and handling operational tasks in fast-paced environments. Skilled in CRM management, project coordination, and providing excellent client support through multi-channel communication. Adept with Google Workspace, Asana, Trello, HubSpot, and social media management tools. Reliable, adaptable, and committed to maintaining high standards of confidentiality and professionalism. CORE COMPETENCIES

● Administrative Assistance & Data Entry

● Email & Calendar Management

● Customer Support (Live chat, Email, Phone)

● Flight Scheduling & Travel Planning

● CRM & Project Management Systems (Asana, HubSpot, Trello)

● Research & Reporting

● Social Media Management

● Document Management (Google Workspace, Cloud Tools

● Web3 writing

● Direct response email writing

● Scriptwriting

SOFT SKILLS

● Excellent Communication ( Verbal & Written)

● Task Prioritization & Time Management

● Attention to detail/ Accuracy

● Team Collaboration / Independent Work

● Problem-Solving & Critical Thinking

● Adaptability & Resilience

● Confidentiality & Discretion

WORK EXPERIENCE

Remote Office Staff Greenpawaa (Remote) Jan 2023 - Nov 2024

● Executed daily data entry tasks, maintaining a 95% accuracy rate across spreadsheets and records.

● Provided multi-channel customer support (live chat, email, and phone), achieving an 85% customer satisfaction rate.

● Optimized cloud-based file management systems, improving accessibility and efficiency.

Virtual Assistant, Agrisyncer (Remote) Jan 2025- Present

● Managed client inboxes and streamlined email responses, reducing response time by 60%.

● Scheduled meetings, appointments, and curated personalized travel itineraries, achieving 100% client satisfaction.

● Leveraged Asana, Trello, and HubSpot to streamline project tracking, and improve task turnaround by 30%.

● Conducted in-depth research on the FinTech industry and its impact on traditional banking, delivering detailed insights and a comprehensive report to assist client strategic planning.

● Implemented community engagement strategies across social media platforms, increasing organic reach by 30% and follower growth by 25% . ACHIEVEMENTS

● Improved customer service efficiency with a 60% faster response rate.

● Curated and managed a full travel experience (flights, hotels, activities) under budget, earning 5-star client feedback.

● Maintained 95% document accuracy for all data entry tasks with zero discrepancies.

● Boosted client social media engagement by 30% organically within 90 days. EDUCATION

National open University

2023 till date.

Great merciful secondary school

2015 - 2014

TOOLS & SOFTWARE PROFICIENCY

● Google Workspace (Docs, Sheets, Calendar, Drive)

● Communication Tools: Google Meet, Zoom, Slack

● Project Management: Asana, Trello, Notion

● Scheduling Tools: Google Calendar, Calendly

● HubSpot, LiveChat CRM

● Content Creation & Management: HootSuite, Canva

● Email Platforms: Gmail, Outlook

● Writing & Editing Tools: Grammarly

● Marketing Platforms: Mailchimp, Salesforce

LANGUAGES

● English (Native)

● French (Fluent)

● German (Basic)

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