Customer Service Patient Care
Resume:
Tybesha Bagby
Richmond, VA *****
****************@*****.***
With the enclosed resume, As an accomplished professional with more than years of experience maximizing customer satisfaction through exceptional customer service, data entry, administrative and business. I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention.
Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position. Balancing multiple tasks within fast-paced, deadline- driven, and customer-facing environments. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your company. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Medical Scribe-Ops Entry Level
ScribeAmerica LLC at OrthoVirginia-Central VA Johnston-Willis Office-Glen Allen, VA December 2022 to Present
• Scribes accompany the provider upon patient interview and examination.
• Scribes document the dictated patient history, including history of present illness, review of systems, past medical and surgical histories, family and social histories, medications and allergies.
• Scribes document physical examination findings and procedures as performed by the provider.
• Scribes document the results of laboratory and radiographic studies as dictated by the provider.
• Scribes document the correct time of patient care related activities, including provider to provider communication, family communication and re-examinations of the patient.
• The provider and the Scribe will make “chart rounds” to review patient status, delays, and any other care-related issues.
• All orders for patient care must be communicated by the provider and not the Scribe.
• Scribes must document their signature (name and title) along with a date and time stamp within the medical record.
• Scribes do not participate in any patient care and should refer all requests related to patient care to the responsible provider or nursing staff; including, but not limited to, transporting specimens, answering phones, assisting patients, calling physicians, etc.
• Tableau: Building publishing customized interactive reports and dashboards, report scheduling using Tableau server.
• Created action filters parameters and calculated sets for preparing dashboards and worksheets in Tableau.
• Generated dashboards with quick filters parameters and sets to handle views more efficiently.
• Complete and present the medical record in collaboration with the supervising provider.
• Pursue continuing education through clinical experiences to enhance skills and knowledge in the promotion of quality.
• Attend scheduled ScribeMD staff meetings.
• Be responsive to improvement opportunities in a positive manner.
• Communicate in a professional and respectful manner to the supervising provider, ancillary hospital staff, and ScribeMD staff.
• Redcap: Maintained and updated patient data and survey information collected using the Redcap tracking system.
• Worked together with the research survey logs to review survey logs and ensure the most efficient procedures were being used.
• Computed and analyzed data to produce conclusions. Customer Service Representative 3-Remote
Maximus CoverVa-Chester, VA
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid.
• Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed. Claims Representative Level 3
Anthem, Inc.-Richmond, VA
• As a Claims Representative, you will act as a trusted advisor and educator on health care related inquires along with Medicare and Medicaid benefits.
• From the moment you login, you’ll be focused on proactively resolving our members and/or providers claims and using computer-based resources to find answers.
• I would code and process claims forms for payment ensuring all information is supplied before eligible payments are made.
Fraud Intake Coordinator-Remote
Capital One-Chester, VA
• Work in a remote fast-paced inbound queue where customers, transferring agents and potential fraudsters may be routed.
• Fast-paced inbound queue where customers, transferring agents and potential fraudsters may be routed.
• Responsibility will be to mitigate risk by completing enhanced verification to clear fraud concerns for our Fraud, Intake, Coordinator, Customer Service, Banking, Healthcare, Internet. Education
Master's Degree in Clinical Mental Health Counseling Southern New Hampshire University
July 2022 to Present
Bachelor's Degree in Psychology
Walden University - Minneapolis, MN
August 2013 to June 2016
Associate's Degree in Political Science
J Sargeant Reynolds Community College - Richmond, VA August 2007 to May 2012
High School Diploma
Varina High School
September 1999 to June 2002
Skills
• Analysis skills
• Banking (3 years)
• Data Analysis (5 years)
• Human Resources
• Management
• ACH
• Communication skills
• Administrative & Business Operations (4 years)
• Auditing
• Word processing
• Financial Report Writing
• Accounts Receivable
• Research
• General Ledger Accounting (2 years)
• Quality Assurance
• Cold Calling
• Benefits administration
• Customer service (5 years)
• Typing (5 years)
• Dispatching
• Documentation Review
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Microsoft Powerpoint
• School experience
Certifications and Licenses
Non-CDL Class C
Driver's License
Contact this candidate