Business Development Customer Service

Location:

Peachtree Corners, GA

Posted:

August 06, 2025

Contact this candidate

Resume:

ALAN C. MCKELTON

**** ********* **

Norcross, GA 30092

Ph#: 770-***-****

************@****.***

https://www.linkedin.com/in/alan-mckelton-5a53a861

OBJECTIVE

To capitalize on my years of solution sales management, business development, customer service, and account/project management skills in a high-impact, high visibility, information technology sales support environment. I am looking to drive major sales solution initiatives and increase company sales revenue. Overall, I am committed to developing long-term business-to-business relationships and providing a great customer experience!

EXPERIENCE

February 2019-Current

CarMax

Sales Account Management

Manage Customers vehicle shopping experience, through final sale & success!

Maintain and navigate Salesforce & Citrix company applications!

March 2018- December 2019

Growth Orbit

Business Development Account Executive

Provides marketing and sales services to National accounts from various business sectors. Managing a large portfolio of employer accounts across business sectors to build strong partnerships and create scalable talent pipelines.

Executes on an organized and systematic development plan for effectively marketing candidates with Growth Orbits unique value proposition.

Work directly with clients to review job requirements and other employer expectations.

Skilled in personal coaching on a one-on-one and group setting.

Maintain teamwork mentality through effective communications and positive attitude building.

October 2018 – January 2019

N3 Results, LLC

Business Development Representative

Inside Business Development for Google Cloud Solutions. Introduce Cloud to Corporations mid-high level. Account management, with Chromebooks, and Salesforce CRM, Skype for business, Google Cloud website technical solutions.

Inside Business Development for IBM Storage on-premises, hybrid, and cloud solutions. Account management with OneCRM, Skype, Ring Central, LinkedIn and IBM website technical solutions. Multiple Certifications obtained under all aspects of IBM, business development techniques and other various business aspects of business.

Microsoft Azure cloud solutions and services.

June 2018 – September 2018

C2C Resources, Sales Account Manager

Inbound and outbound sales of commercial debt recovery solution resources and Cloud based software tools to mid-to-large size business clients.

Initiate and close sales with clients via outside prospecting, cold calling, and use of inbound market leads.

Manage all accounts through the life cycles and services. Up-sale on additional Cloud-based tools and literature. Cultivate great relationships and maintain a communication bridge for managing the client’s needs and inquiries. Generating additional business through client referrals.

March 2018 – June 2018

Stratix Corporation

Staging and Quality Control Technician (Temp)

Responsible for all technical aspects of software imaging and installations, as well as quality controls confirmation.

Gather hardware, software and service requirements from new and existing customer

Architect/Design mobility solutions and provide technical documentation

Serve as technical liaison to vendors for products and customer support issues

Maintain expertise and experience in multiple technology disciplines, including support for Apple iOS, Google Android and Windows Mobile/CE Operating Systems

2012 – 2018

FleetCor Technologies

Technologies, Senior Accounts Manager

Generate new business via outbound calls to major DOT/Transportation organizations and building relationships. Support businesses ranging from Fortune 100 to Fortune 1000.

Manage and drive current & new business, overseeing their SLA’s, adherence to 24x7 customer service. Manage department approvals and identify improvement opportunities by tracking client trends, growth, and field incidents. Assist the new business with daily functions related to purchase of fuel/maintenance/supplies.

Use of Windows 7 Enterprise, Microsoft Office Suite (Excel, Word, PowerPoint, Microsoft Outlook), Salesforce/Inside Sales, and other various internet utilities.

Schedule outside resources to enhance the service offerings and additional revenue, using Fleetmatics application.

Yearly President’s Club winner and perineal Quarterly High-Octane winner!

2006 - 2008

EZ Prints

Operations Manager

Managed over 45 employees and their production schedules, as well as acted as HR liaison. Managed day-to-day operations of digital lab environment. Managed information fulfillment inventory programs with oversight responsibility for the initiatives from VP approval through implementation and evaluation of all project deliverables.

Ensured production plans were created to include schedule, contract management, budget, standard methodology for the specific types of project, and resources. Conducted production lab meetings with team members to explain roles/responsibilities, relationships with other groups, deliverables, timelines, assignments, and status reporting.

EDUCATION

IT (Continuing Bachelor’s Degree) - American Intercontinental University

Business Management Certification - University of Nevada Las Vegas

Business Administration - Snead St. College Boaz, AL

SKILLS/TRAINING

Technology Center, Inc. Completed Oracle Professional Certification

Technology Center, Inc. Linux + certification

GA Work Ready Certified.

Mastering Customer Care Certification

A+ CPU trained and certified

Advanced Microsoft office suite power-user.

INTERESTS