Customer Service Microsoft Office

BEAUTIFUL P. THAO

SOUTH ST.PAUL, MN ***** 651-***-**** ****************@*****.***

CAREER SUMMARY

Detail-oriented individual with the capability to manage multiple assignments simultaneously while maintaining a professional, neat and organized work atmosphere. Recognized by previous employers as a lead in providing support to customers, management, colleagues, and peers. High performer, always striving to achieve solid results. Holds good computer skills and good knowledge of Microsoft Office Applications and the internet.

SKILLS AND STRENGTHS

Communication & Relations skill – Team Oriented, Friendly, Concise, detailed.

Interpreting & Translation – Bilingual, fluent in Hmong & English

Multi-tasking/Flexibility: Adaptable to fast-paced and taking on additional work

Office Administration & Microsoft office applications (word, excel, outlook)

-Customer service, client scheduling, document processing, supply inventory, etc.

PROFESSIONAL ACCOMPLISHMENTS

Provided great customer service and support to management and providers while interning at GLS. Displayed great work ethic and flexibility (helping multiple roles).

Reduced time spent on inventory by accurately recording products and re-organizing supply locations to easier select products.

Most accurate cashier June 2023 and May 2024 with no cash shortage in register

Tools / Resources for Work:

Phone & Voicemail

Computer (Microsoft apps) & Email

Printer / Fax Machine & Hand scanner

Cash register

EDUCATION:

University of MN, Twin Cities – Minneapolis, MN 2023-Present

Pursuing Undergraduate(BS) Political Science (anticipating completion: 05/2027)

oMinor in Psychology

Johnson Senior High School – Saint Paul, MN Class of 2023

·Graduated: High School Diploma

WORK HISTORY

MENARDS – Maplewood, MN 05/2023-08/2023 & 05/2024-08/2024

·Service Desk

oJob Function / Duties

§Handle all rentals and returns for all appliances and vehicles.

§Track records of vehicle mileage usage

§Calculate all costs/fees affiliated with rentals

§Communicate any disputes regarding compensation.

·Cashier

oJob Function / Duties

§Work cash register (process payments and issue receipts).

§Review, track and stock product inventory

§Greet and assist customers as well as maintain lane appearance.

·Floor associate (Cabinets and appliance dept.)

oJob Function / Duties

§Assist and educate customers on different product/materials

§Create graphic designs personalized by customers

§Assist customers with scheduling deliveries

CURA Senior Home – Woodbury, MN 02/2023-04/2023

·Nutrient Aide / Server

oJob Function / Duties

§Maintain a friendly but professional work environment.

§Serve and deliver meals to residents throughout the building.

§Restock supplies: napkins, utensils, coffee tins, etc. as necessary

§Respond to incident calls as directed by supervisor

§Utilize critical thinking and quick decision-making skills as needed.

§Assist with cleaning up to ensure hygienic environment

TARGET – North Saint Paul, MN 09/2021-04/2023

·Cashier / Sales Associate

oJob Function / Duties

§Work cash register (process payments and issue receipts).

§Set up and arrange products on shelves to appeal to customers

§Remove old clothes and replace with new clothes to align with inventory

§Assist customers with price check

·Warehouse stocker

oJob Function / Duties

§Review, track and stock product inventory

§Organize new inventory and get them ready to racks

§Tag prices to clothes and ensure accuracy

§Clean up all boxes and debris from shipments

VOLUNTEER EXPERIENCE:

Good Life Solutions Inc. (GLS) 8hrs/weekly – Saint Paul, MN 06/2023-12/2024

Admin support / Secretary’s assistant

Assist with creating and filing client profiles

Develop housing goals and weekly schedules for HSS-providers

Track inventory and put in orders for necessary supplies

Scan all mails, documents, and receipts then move to corresponding files

HSS provider assistant

Make follow-up calls to clients to confirm meetings

Shadow HSS provider in visiting clients at risk of homelessness

Follow up with properties to confirm active waitlists on clients’ behalf

Feed My Starving Children – Eagan, MN 02/2024

Collaborated with a team of 12 people to pack meals

Supervised team to ensure assembly went correctly

Responsible for sealing food packets to ensure no leaks

REFERENCES:

-References are available upon request for further interest. Thank you.

Contact this candidate