Operations Center A Team
Resume:
Bobby Hill
Sacramento, Ca. 95825
***********@*******.***
Objective: Seeking a role that values dependability and hard work, where I can leverage my strong written and verbal communication skills, meticulous attention to detail, and enthusiasm as a team player. Demonstrated ability to work independently, effectively prioritizing tasks to meet business requirements.
Employment History:
07/16/2018- 06/06/2024 Golden1 Credit Union Sacramento, CA.
Title: Network Operations Center Technician
Software Applications: DCL, Putty, TACL, DieBold, JAMS Job Scheduler, JOBWin Scheduler, FileZilla, SQL, VMS, Tandem Nonstop DEC, Quantum, Stage, Sterling, Solar-Wind, ManageEngine, Bold-Net, Thousand-Eyes, VMWare, EPN ACH Software, Citrix, Windows, Microsoft Teams, LoansPQ, BoldNet, Solink.
Duties: Deliver primary support (L1), overseeing and supervising batch operations and NOC events to ensure their successful execution and timely completion. Utilize BoldNet and Thousand-Eyes software for real-time security surveillance, Solink and Solarwinds Software for network monitoring. Employ ManageEngine software to create and update Incident Tickets. Offer technical guidance and proactive solutions to optimize batch schedules and maintain compliance with specified windows. Provide secondary support, conducting analysis, troubleshooting, and triage to resolve batch operations and NOC events. Develop and refine NOC documentation and enterprise monitoring policies, ensuring NOC tools meet specified requirements. Collaborate with business and IT teams to translate requirements into the design and implementation of updates or additions to batch schedules or NOC events. Support critical issues through resolution, including monitoring and performing regular system backups and restoring all data, along with processing ACH transactions. Interact with L2 and L3 teams, managers, executives, and vendors while overseeing multiple consoles.
06/09/2008 – 12/12/2016 Dignity Health Stockton, CA.
Position: IT Operations Analyst
Hardware: PC Desktop systems, IBM Printer, IKON Printer, Burster Machine, Rack tape Drives, and Allegra.
Software: AS/400 IBAX, Solimar, IBAX, Open VMS, IDXtend, Remedy, Windows 7, Windows XP, MS Word, MS Excel, Access, Kronos, Citation/LAB, Reflection, SharePoint, Citrix, Meditech 6, Meditech 4, PowerTerm, ITAM
Duties: Responsible for monitoring all Production Midrange and Mainframe Computer Operations environments. Monitor computer/peripheral equipment and research error messages on the following system platforms: Windows, AS400, Vax Open VMS, UNIX, Tandem, and IDXTEND. Monitor/Troubleshoot multi-system interfaces within the Hospital environments (Pharmacy, Allegra, Citation, Care-Data). Operate and monitor multi-system environment for computer equipment failures and resolve operating issues. Operate internal computers using established programs and procedures. Print large volume invoices, customer statements, and BARR reports. Execute established production processing flows. Troubleshoot in the event of operating difficulties. Maintain computer operation records. Operate peripheral EDP equipment, such as tape drives, disk drives, printers, and desktop.
07/12/04 – 4/15/07 AmeriSource Bergen Pharmaceuticals Sacramento, CA
Position: Sr. Data Processing Operator (Narcotics Distribution)
Hardware: IBM Burster, IBM AS400 tape Drives DDS and DAT drives; 5390, 3240, Laser printers, IBM RF units and scanners.
Software: KNAPP, Windows XP, AS/400, RUMBA, Remedy, HEAT, GPP, TSO, Excel, open-view, PKMS and STAR.
Duties: In this role, responsibilities encompass problem tracking and resolution, daily monitoring, and logging of status reports (including backup logs), participation in OSHA training and testing classes, and interaction with compliance managers to ensure adherence to rules and regulations mandated by the DEA, FDA, and OSHA. The position involves the printing and distribution of a substantial volume of letters, reports, and invoices.
Furthermore, the role includes the monitoring of the Siemens tote induction system and KNAPP servers, as well as troubleshooting RF units for warehouse users, resetting and assigning passwords. Additionally, tasks involve picking and double-checking orders for accuracy in customer orders, preparing will calls, and handling the development and implementation of new processes and procedures as needed.
The position requires the processing of narcotic orders for hospitals, pharmacies, and labs, including C2 narcotic orders and wave management. Responsibilities extend to maintaining an error graphic spreadsheet for each associate in the department, overseeing order processing, consulting with associates regarding progress and problem resolutions, and fulfilling a leadership role for effective communication with next-level support and problem management.
Early Employment History:
08/20/00 – 8/09/03 Wachovia Securities (Dynamic Staffing) Sacramento, CA
Position: AS/400 Computer Operator
Hardware: IBM 940*-***-****, 3995 optical drive AS/400, IBM Info-Print 3300 printer + ESP equipment & Laser Printers, IBM tape drives 5390,3490E, 3240, 3422, 3490, reel tape drives 9348-001,
Software: Windows NT, BRMS, Connect Direct, Rumba, Remedy, Robot job scheduler, MVS, OS/V4R4M0, OS/400, TSO/ISPF, open-view, Network Administrator 4.4(servers backup system), change-man, M-plus v5 paging, AS/400, Excel, Access, Word, and Lotus Notes.
Duties: Monitoring console & all user and job activity. Submit schedules and batch jobs. Processing production moves, ads, saves and changes as requested, troubleshoot errors and printing large volume reports.
04/22/1999 - 07/04/2000 Health Net Rancho Cordova, CA.
Position: Sr. Computer Operator
Hardware: HP, IBM: IBM 940*-***-****, PC, DDS and DAT Drives, Printers.
Software: Windows95-98, JCL, Q-Edit, MPE, MPE/IX, Maestro, Heat, HP3000, HP9000, OS/V4R4M0, OS/390, RS/6000, Sysgiag, AMISYS, MSI, MVS/DEC/VAX/ ALPHA, Spoolmate, JES2, Netbase, Open-view, TSO, changeman Reflection, PageMaker, Photoshop, and Computer Graphics.
Duties: Troubleshooting, Auditing tape library, supporting after hour help desk, technical problem identification & resolution, monitor and escalate problems to appropriate next level support, prepare and schedule system backups, system file stores and file restores, writing documentation, processing production moves, adds, changes, testing programs and training co-workers.
11/09/1995-04/22/1999 Hewlett Packard Roseville, CA.
Position: Computer Operator/ System Admin
Hardware: HP, I/O devices, Tape Drives, Printers, PC, DDS Tape drives, LaserJet 4-printer, DLT drives, and Auto Loader.
Software: HP3000, HP9000, MPE, MPE/IX, Maestro, Openview, VCCE, OPC/ITO, Jobrescue, Spoolmate, changeman, JTapeman, Nbspool, Chkjob, TSO, Remedy (problem tracking tool), Netbase, JCL, Windows NT, Internet, OMNI GUI, LAN/ WAN, Reflection, Tpsmaint, and Tpsop.
Duties: Troubleshooting, supporting after hour help desk, process production backups, Perform system memory dumps, restarting systems, file stores and restores. Coordinate & escalate problems, technical problem identification and resolution. Document problems and solution; record all activity and communications regarding problem calls.
Education:
American River College 1996 & Sierra College 1997 Courses: Access, Excel, Lotus Notes, Power Point, AmiPro, Freelance, Keyboarding, MSWord, And Visual BASIC.
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