Customer Service Front Desk

Nicolson N. Odivin

*** ******* ****, ******, ** *2151 781-***-**** *********@*****.***

Summary

Multilingual professional with a solid foundation in both clinical care and customer service. Proven ability to support fast-paced environments while delivering exceptional client experiences and maintaining accuracy in records and procedures. Adept in conflict resolution, frontline service, scheduling, and team supervision. Skilled in educating clients, handling sensitive information, and connecting individuals to appropriate services. Strong communicator with a passion for people-focused solutions. Skills

● Customer engagement Relationship building Account management

● Sales support Needs-based product matching

● Cash handling POS transactions Appointment scheduling

● Client problem solving Multichannel communication

● Front desk operations Administrative support Filing systems

● Team supervision Conflict resolution Safety Enforcement

● Multi-line phone systems Digital tools: MS Office, CRM, bank platforms

● Adaptability Fast-paced environments Attention to detail

● Multilingual: English, French, Haitian Creole

● Certified: OSHA 10, HIPAA, CPR

Experience

Monroe Staffing Solution 360 Chelsea, MA

Supervisor Oct 2023 – Mar 2025

● Managed on-site safety procedures and enforced employee safety compliance

● Coordinated team workflows to meet project deadlines and budgets

● Scheduled staff based on operational needs, maximizing coverage and productivity.

● Resolved team challenges and served as point-of-contact for management.

● Provided daily coaching and mentoring to employees, ensuring alignment with team goals and safety

● Scheduled staff shifts to meet department objectives Eliot Community Service

Everett, MA

Medical Administration Assistant

Feb 2023 - Oct 2023

● Scheduling

● Setting appointment

● Assisting physicians with report, articles and conference proceeding

● Patient care

● Customer billing

● Data entry

● Electronic medical records

● Working with current software technologies

● Verifying insurance

American Family Care Malden Center Malden, MA

Medical Assistant Oct 2021 – Sept 2023

● Delivered compassionate, professional patient service from check-in to exam room preparation.

● Supported providers with procedures, documentation, and follow-up instructions.

● Educated patients on healthcare resources and addressed individual needs.

● Maintained accurate records, handled insurance verifications, and responded to patient concerns. Bay Cove Human Services Boston, MA

Residential Counselor Aug 2020 – Sept 2023

● Scheduled DUI/Defensive Driving client appointments

● Build trusting relationships with residents to provide emotional support and guidance.

● Scheduled key client appointments and communicated regularly with case managers.

● Managed administrative tasks, including documentation and phone handling.

● Provided direct support in daily routines, conflict de-escalation, and crisis response. DNATA Logan Airport Boston, MA

Ramp Agent (Ramper)Nov 2019 – March 2020

● Loaded/unloaded luggage with a focus on safety and efficiency.

● Performed plane inspections and assisted in flight preparation. Bayada Home Health Care Newton, MA

Home Health Aide Feb 2017 – Oct 2019

● Provided compassionate care, including meal prep, bathing, and mobility assistance.

● Maintained client dignity and promoted independent living wherever possible. Securitas Boston, MA

Security Guard Oct 2016 – Nov 2018

● Ensured the safety of personnel and assets

● Monitored and controlled access to secure locations.

● Maintained daily logs and communicated concerns to on-site leadership.

● Delivered customer service to employees, guests, and vendors. Marshall’s Somerville, MA

Cashier Jun 2014 – Sep 2016

● Handled daily cash transactions and processed payments.

● Answered customer inquiries and assisted with merchandise.

● Translated for non-English-speaking shoppers.

Somerville Recreation Somerville, MA

Coach July 2014 – July 2016

● Organized and led youth sports and recreational programs.

● Oversaw group safety during activities and coordinated with parents and staff. Education

Somerville High School - Somerville, MA

High school diploma

Lincoln Technical Institute – Somerville, MA

Medical Assisting Diploma

Keep Me Certified School of Real Estate – Massachusetts Real Estate License Exam Prep Course

Osha 10 Certified - 2023

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