Customer Service Mortgage Loan

CONTACT

Address : Maple Shade, NJ *****

Phone : 609-***-****

Email : ********@*****.***

WWW : Bold Profile

SKILLS

• NMLS liscened

• Goal-oriented

• Customer-oriented

• Critical and Analytical thinking

• Active listening & Comprehensive

• Verbal/written communication

• Strong account analysis skills

• Financial analysis aptitude

• Multitasking Abilities

• Teambuilding

PROFESSIONAL SUMMARY

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

WORK HISTORY

Mortgage Loan Officer, 02/2015 to 03/2021

Freedom Mortgage Corporation - Mount Laurel, NJ

Unit Secretary (Neuro Science), 05/2010 to 10/2015 Robert Wood Johnson Hospital - New Brunswick

Provided exceptional customer service experiences by building rapport with inquiring clients through phone applications

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Analyzed and advised applicants of their credit rating, financial situation, and valuation of subject property to determine credit worthiness and the ability to repay

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• Evaluated, authorized, or denied Mortgage approvals Based on credit and income analysis determined available products best suited for clients need and develop strategic financial planning solutions

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Obtained, analyzed, and reviewed financial and other supporting documents to substantiate income

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Worked with Underwriters and Processors to problem solve and find alternative solutions while remaining within product guidelines

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Ordered and reviewed appraisals. Collaborated with third parties (appraisers, title companies, and closing agent) to update client with loan status and timeline expectations

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Obtained Underwriters Final Approval, collected closing disclosures and ensured they were signed.

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• Verified funds were wired and loan record was recorded

• Updated patient census, verified room assignment, and prepared Unit board Greeted families, answered calls, and routed inquiries. Entered new admissions and filed records

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• Entered Doctor orders, scheduled tests, transport, and consults

• Prepared charts, ordered supplies, and processed mail EDUCATION

Bachelor of Arts : Psychology, 2014

Bloomfield College - Bloomfield, NJ

• Member of Psi Chi and The National Society of Leadership and Success JACHÉ SAWYER

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