Account Manager Business Development

AYLAH MALAS

Willow Springs, ***** IL 630-***-**** ************@*****.***

Professional Summary

Results-driven Account Manager with two years of progressive experience managing client relationships, sales processes, and business development. Highly organized and dependable team player with strong communication skills, adept at engaging with clients to meet their needs and exceed expectations. Skilled in using Salesforce and other CRM tools to manage accounts, track performance, and generate insights. Proven ability to coordinate with cross-functional teams to ensure timely delivery of services and solutions. Experienced in building and nurturing long-term relationships with clients to drive growth and retention.

Skills

Adaptability

Communication

Problem-solving

Time management

Relationship-building

QuickBooks

Salesforce CRM

Sales metrics and KPI analysis

MS Office (Excel, Word, PowerPoint)

Contract negotiation and account management

Work History

Account Manager 04/2022 to 10/2022

The Center For Leadership Studies

Collaborated with Account Managers and Senior Account Executives to ensure timely execution of client orders, maintaining high standards of quality and client satisfaction.

Managed and tracked client agreements and orders in Salesforce, ensuring accuracy and timely completion of all deliverables.

Coordinated client workshops, handling the scheduling and booking of CLS Contract Trainers, and maintaining detailed client records in the CRM system.

Worked closely with Accounting to ensure proper billing and collection of payments, ensuring orders were closed efficiently and accurately.

Addressed client issues, such as returns, shortages, and adjustments, while providing regular updates and relevant information to Senior Account Executives and clients.

Training Coordinator-Consultant 11/2016 to 02/2017

Accenture St. Charles IL

Managed all training logistics, including enrollment confirmation emails, venue coordination, accommodation bookings, and material shipments to ensure seamless workshop execution.

Monitored participant enrollment, providing timely reminders and follow-ups to boost attendance and ensure completion of assessments for optimal workshop engagement.

Compiled and distributed statistical reports and feedback results to evaluate training effectiveness and improve future sessions.

Generated detailed weekly and monthly reports on workshop delivery, participant feedback, expenses, and pending sessions to support strategic decision-making for managers.

Delivered personalized support to participants and trainers, tailoring logistical needs based on program design and level of required assistance.

Assistant Manager/HR Coordinator 06/2015 to 10/2016

Advanced Urgent Care Orland Park IL

Maintained and organized employee records, ensuring all documentation was up to date and systematically filed for easy access.

Screened, interviewed, and short-listed candidates for open positions, facilitating smooth and efficient hiring processes.

Prepared onboarding materials for new hires, including job descriptions, tax forms (W-2, 1099), background checks, and comprehensive orientation on company policies and procedures.

Tracked and ensured employee compliance with mandatory training, including HIPAA, OSHA, CPR, and other certifications, to meet industry standards.

Processed employee payroll using QuickBooks, managed expense reports, and coordinated with the finance department to follow up on outstanding payments.

Client Services Coordinator 07/2013 to 02/2015

Franklin Covey Middle East (FCME)

Utilized Salesforce CRM to manage client information, track participant attendance, and generate detailed reports for performance analysis and training outcomes.

Coordinated directly with clients to arrange workshops, including sending introductory emails to participants and ensuring assessments were completed for a seamless training experience.

Collaborated with the operations team to ensure timely delivery of materials and proper setup of the training venue, adhering to client-specific requirements.

Organized logistics for facilitators, including accommodation, transportation, and participant details, ensuring smooth execution of training sessions.

Built and maintained strong client relationships, consistently meeting and exceeding business expectations through proactive communication and service delivery.

Education

Human Resource Certificate 06/2020

College of DuPage

Bachelors: Business Administration, Major: Management 05/2013

University of Dubai Dubai, United Arab Emirates

Websites, Portfolios, Profiles

www.linkedin.com/in/aylah-malas

Training

The 7 Habits of Highly Effective People-Signature

The 7 Habits Maximizer

Presentation Advantage

Situational Leadership

Power Reading Skills

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