Integration Manager
Resume:
PROFILE
I am an enthusiastic, intrinsically motivated project manager with extensive
experience in software and technical operations. I excel in management, development, motivating internal team members, and exceeding client expectations. I have advanced problem solving skills, strong adherence to timelines, and clear communication skills.
Project Manager, Once Coupled ; Remote — March 2018 - Present, Full Time
• Manage a portfolio of thousands of clients among multiple companies, projects & softwares.
• Oversee the flow all help and service desk tickets from the CSR’s receipt to Engineer response, code improvement & client satisfaction.
• Motivate, manage, and coordinate with support team, developers, computer engineers, and clients to ensure success of the company.
• Maintain quarterly projects including launching new products, promoting online events, and marketing promotions for the various products and services offered amongst all core team members and contractors.
• Conduct weekly team meetings, quarterly reviews, and participate in upper management meetings twice weekly.
• Participate in continuing education to maintain up-to-date knowledge of the various systems, applications, and tools in order to guide my team with efficiency.
Operations Manager, RealJoy Vacation Rentals; Destin, FL — 2018, Full Time
• Coordinate with stakeholders, vendors, and internal team members to solve complex issues.
• Set up tasks and sub tasks to ensure project requirements are met as scheduled within SalesForce.
• Prepare bid packages, estimates, and analysis of subcontractor proposals for projects of any size and complexity.
• Perform additional duties related to project management, customer service relations, project scheduling, and administration as needed. HANNA BOWEN
*********@******.***
1818 Hide A Way Lane
Carriere, MS 39426
Operations Manager, My Vacation Haven; Miramar Beach, FL — 2015-2018, Full Time
• Manage various software protocols for onboarding, maintenance, housekeeping, and reservations to ensure the company runs smoothly.
• Manage and optimize the performance of Service Desk operations, ensuring exceptional support for clients, internal team members, and property owners.
• Conduct regular team meetings, training sessions, and performance reviews to foster professional growth and development.
• Lead and manage all team members to ensure high levels of customer satisfaction and operational efficiency.
• Implement continuous improvement initiatives to enhance service delivery and operational processes, including onboarding new softwares and programs as needed at my discretion.
• Write project implementation plans to include scope, estimates, and timeline for program managers to oversee within their assigned departments. Report results directly to owner.
• Monitor, analyze and report performance metrics directly to the owner regarding all aspects of operation, customer service, help desk performance, sales team performance, maintenance, owner management and internal operations.
EDUCATION
University of West Florida; Pensacola, FL — Bachelor’s Degree, 2015 Western Governor’s University; Salt Lake City, UT- Master’s in Management
& Leadership (in-progress)
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