Customer Service Data Entry
Resume:
NICHOLE
MAGER
GENERAL LABORER
*******.*****@******.***
Nampa, ID 83651
CONTACT
SKILLS
• Professionalism and ethics
• Debt recovery expertise
• Account review
• Empathy and tactfulness
• Legal compliance
• Records management
• Conflict resolution techniques
• Payment posting
• Teamwork and collaboration
• Attention to detail
• Multitasking Abilities
• Data entry skills
• Fair debt collections practices
• Effective communication
• Updating customer accounts
• Exceptional telephone etiquette
• Handling escalations
• Meticulous attention to detail
Focused on customer
• satisfaction
• Cash handling expertise
• Office administration
• Opening and closing procedures
• Register balancing
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Collections Specialist 04
Citibank, Boise, ID
EXPERIENCE
June 2020 - April 2025
• Negotiated with customers to reach payment agreements. Demonstrated strong customer service skills while communicating
• with customers regarding payment arrangements.
Negotiated payment arrangements with customers to ensure timely
• resolution of delinquent accounts.
Worked closely with management to resolve or assist in customer
• delinquency issues.
Developed and maintained effective working relationships with
• customers, colleagues, and management.
• Resolved customer billing issues to expedite cash flow. Executed collection calls and correspondence to solicit payment on
• overdue account balances.
Resolved disputes between customers and creditors quickly and
• efficiently through effective communication skills. Processed manual payments received from customers accurately
• according to company policy.
Ensured compliance with all applicable laws, regulations, and ethical
• standards related to collections operations.
Maintained accurate records of collections activity including payments
• received and payment plans established.
Maintained a thorough understanding of legal regulations related to
• collections.
Provided support for other teams within the organization when needed to ensure successful completion of projects or tasks within deadlines.
•
Conducted research on debtor's financial situation in order to
• determine the best course of action for collecting past due balances.
• Answered customer questions regarding problems with accounts.
• Received payments and post amounts paid to customer accounts.
• Bank deposit preparation
• Safe balancing
• Strong negotiation skills
• Active listening
• Decision-making
• Collections
• Client confidentiality
• Teamwork
• Multitasking
• Excellent communication
• Professionalism
Customer Service Manager
Walamrt, Nampa, ID
Arranged for debt repayment and established repayment schedules,
• based on customers' financial situations.
Recorded information about financial status of customers and status
• of collection efforts.
• Researched customer accounts to identify payment issues.
• Responded promptly to customer inquiries regarding their accounts.
• Monitored changes in legislation that could affect collection activities. November 2015 - June 2020
Managed inbound calls from customers; addressed inquiries,
• complaints, and other requests for assistance.
• Assisted customers with resolving service-related issues. Utilized problem solving techniques to quickly resolve escalated issues
• from customers.
Interacted with customers to quickly handle escalated queries and
• complaints.
Managed customer service staff by communicating expectations and
• monitoring and analyzing results.
Coached and provided feedback to staff to improve performance and
• achieve company objectives.
Maintained customer satisfaction by gathering actionable insights and
• offering solutions.
Lead team of customer service representatives to ensure quality
• standards are met.
Provided ongoing support for existing customers by answering
• questions or addressing concerns in a timely manner. Conducted regular performance reviews and provided coaching and
• feedback to staff members.
Identified opportunities for improving customer satisfaction ratings
• through continuous process optimization.
Demonstrated ability to develop and implement customer service
• policies and procedures.
Monitored daily operations of the customer service department
• including call volume metrics and quality assurance scores. Prepared and maintained work schedules to meet business volume
• and minimize customer inconvenience.
Created reports detailing key performance indicators related to the
• customer service team's activities.
Developed and maintained effective relationships with customers,
• staff, and vendors.
Addressed and resolved client or customer inquiries to foster superior
• standards of service.
Maintained frequent interaction with senior management to measure
• goal achievement and determine areas of improvement. Developed existing team into high productivity, results-oriented unit
• through creative initiatives.
Administered bookkeeping functions to generate invoices and handle
• accounts payable and receivable.
Cash Office Associate
WALMART, Nampa, ID
• Facilitated month-end closing processes, invoicing and journal entries. June 2017 - June 2020
Processed and maintained currency by completing daily audits of
• external vault.
Generated and analyzed daily reports relating to cash deposits and
• register operations.
Prepared bank deposits and change orders in accordance with
• company policies.
Demonstrated attention to detail while counting money during closing
• procedures.
Managed customer refunds and returns quickly and efficiently while
• maintaining a positive attitude.
Utilized strong communication skills when interacting with customers
• face-to-face or over the phone.
Accurately operated cash registers, processed payments and provided
• correct change to customers.
Efficiently balanced the daily register totals and reconciled
• discrepancies.
Posted customer payments by recording cash, check and credit card
• payments into accounting software.
Performed regular audits of cash drawers to ensure accuracy of funds
• at start and close of shift.
Proficiently handled large volumes of cash transactions in an
• organized and timely fashion.
Trained new staff members on proper cash routines, procedures and
• requirements.
Collaborated with loss prevention to reduce shrink and theft from
• business.
Identified potential risks associated with fraudulent activities such as
• skimming devices or counterfeit bills.
Processed credit card and check payments accurately according to
• established policies.
• Kept work area clean, neat, and orderly throughout the day. Consistently provided excellent customer service by promptly
• addressing inquiries and resolving issues in a professional manner. Applied problem-solving skills to resolve customer disputes related to
• billing errors or incorrect product delivery.
Conducted weekly inventory counts for cashier supplies such as
• receipt paper, bags.
• Ensured compliance with state laws regarding lottery ticket sales. Maintained accurate records of all transactions in accordance with
• company policy.
Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks.
•
• Received, record and bank cash, checks, and vouchers. Performed general office duties, such as filing, answering telephones,
• and handling routine correspondence.
Customer Service Manager
Hobby Lobby, Nampa, ID
Complied with federal, state and company policies, procedures, and
• regulations.
Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers.
•
• Reconciled records of bank transactions.
• Performed personal bookkeeping services.
Operated 10-key calculators, typewriters, and copy machines to
• perform calculations and produced documents.
• Reconciled and noted and reported discrepancies found in records. Calculated, prepared and issue bills, invoices, account statements and
• other financial statements according to established procedures. Transferred details from separate journals to general ledgers or data
• processing sheets.
Accessed computerized financial information to answer general
• questions and give details on specific accounts.
• Coded documents according to company procedures. Operated computers programmed with accounting software to record,
• store, and analyzed information.
• Maintained inventory records.
Compared computer printouts to manually maintained journals to
• determine if match.
Debited, credited, and totaedl accounts on computer spreadsheets
• and databases, using specialized accounting software. November 2013 - June 2015
Managed inbound calls from customers; addressed inquiries,
• complaints, and other requests for assistance.
• Assisted customers with resolving service-related issues. Utilized problem solving techniques to quickly resolve escalated issues
• from customers.
Interacted with customers to quickly handle escalated queries and
• complaints.
Managed customer service staff by communicating expectations and
• monitoring and analyzing results.
Coached and provided feedback to staff to improve performance and
• achieve company objectives.
Maintained customer satisfaction by gathering actionable insights and
• offering solutions.
Recruited and trained employees, fostering customer service mission
• and objectives.
Lead team of customer service representatives to ensure quality
• standards are met.
Followed up with customers to drive satisfaction and gain service
• feedback.
Provided ongoing support for existing customers by answering
• questions or addressing concerns in a timely manner. Cash Office Associate
Hobby Lobby, Nampa, ID
Identified opportunities for improving customer satisfaction ratings
• through continuous process optimization.
Demonstrated ability to develop and implement customer service
• policies and procedures.
Monitored daily operations of the customer service department
• including call volume metrics and quality assurance scores.
•
January 2014 - June 2015
Processed and maintained currency by completing daily audits of
• external vault.
Generated and analyzed daily reports relating to cash deposits and
• register operations.
Prepared bank deposits and change orders in accordance with
• company policies.
Demonstrated attention to detail while counting money during closing
• procedures.
Managed customer refunds and returns quickly and efficiently while
• maintaining a positive attitude.
Utilized strong communication skills when interacting with customers
• face-to-face or over the phone.
Accurately operated cash registers, processed payments and provided
• correct change to customers.
Posted customer payments by recording cash, check and credit card
• payments into accounting software.
Performed regular audits of cash drawers to ensure accuracy of funds
• at start and close of shift.
Efficiently balanced the daily register totals and reconciled
• discrepancies.
Proficiently handled large volumes of cash transactions in an
• organized and timely fashion.
Trained new staff members on proper cash routines, procedures and
• requirements.
Identified potential risks associated with fraudulent activities such as
• skimming devices or counterfeit bills.
Processed credit card and check payments accurately according to
• established policies.
• Kept work area clean, neat, and orderly throughout the day. Solved and investigated account issues to maintain accurate and
• current money systems.
Consistently provided excellent customer service by promptly
• addressing inquiries and resolving issues in a professional manner. Applied problem-solving skills to resolve customer disputes related to
• billing errors or incorrect product delivery.
Conducted weekly inventory counts for cashier supplies such as
• receipt paper, bags.
• Researched vendor invoices to verify proper payment for deliveries. Maintained accurate records of all transactions in accordance with
• company policy.
Thrift Store Clerk
Idaho Youth Ranch, Nampa, ID
Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks.
•
• Received, record and bank cash, checks, and vouchers. Complied with federal, state and company policies, procedures, and
• regulations.
Performed general office duties, such as filing, answering telephones,
• and handling routine correspondence.
• Reconciled records of bank transactions.
• Performed personal bookkeeping services.
Operated 10-key calculators, typewriters, and copy machines to
• perform calculations and produced documents.
• Reconciled and noted and reported discrepancies found in records. Transferred details from separate journals to general ledgers or data
• processing sheets.
Accessed computerized financial information to answer general
• questions and give details on specific accounts.
Operated computers programmed with accounting software to record,
• store, and analyzed information.
Debited, credited, and totaedl accounts on computer spreadsheets
• and databases, using specialized accounting software. November 2011 - November 2013
Worked collaboratively with other staff members in order to achieve
• common goals.
Restocked shelves when necessary and kept inventory of all products
• on the shelf.
Greeted customers upon entering the store and provided them with
• any assistance they may have needed while shopping. Organized merchandise in the store according to size, color, price or
• other criteria.
Demonstrated excellent customer service skills by providing friendly,
• helpful assistance to customers in a timely manner. Proficiently operated cash registers and credit card machines to
• complete customer transactions accurately and efficiently. Cleaned and maintained the store area to ensure an orderly
• appearance for customers.
Performed pricing tasks such as tagging items or changing prices
• according to established guidelines.
Provided prompt resolution of customer complaints in accordance
• with company procedures.
Tracked all donations received from donors including clothing, furniture, books, toys, ensuring proper documentation was completed before accepting donations.
•
Ensured that all donated items were checked for quality prior to being
• placed on display for sale.
Reconciled daily cash register takings and prepared bank deposits at
• the end of each shift.
Domestic Violence Advocate
Valley Crisis Center, Nampa, ID
Monitored stock level on a regular basis to ensure adequate supply of
• merchandise was available for sale.
Responded quickly to customer inquiries via telephone or email in a
• courteous manner that was consistent with company standards. Collaborated with management team to develop strategies for
• increasing sales and improving customer satisfaction levels. Assisted with unloading trucks of incoming merchandise as well as
• stocking shelves with new items.
Promoted customer loyalty program participation and private label
• credit card enrollment.
Took an all-hands-on-deck approach to support the team across the
• store.
• Asked for identification for any individual using a credit card. Performed sales floor work, such as greeting and assisting customers,
• stocking shelves and taking inventory.
Greeted customers and ascertained what each customer wanted and
• needed.
• Answered questions regarding store and merchandise.
• Arranged and display merchandise to promote sales.
• Cleaned shelves, counters, and tables.
Recommended, select, and help locate and obtained merchandise
• based on customer needs and desires.
Opened and closed cash registers, balanced cash drawers, and made
• deposits.
• Inventoried stock and requisitioned new inventory. Computed sales prices, total purchases, and received and processed
• cash and credit payment.
Placed special orders, submitted online orders, or contacted other
• stores to find desired items.
• Watched for and recognized security risks and thefts.
• Exchanged merchandise for customers and accepted returns.
• Bagged and packaged purchases and wrapped gifts.
• Helped customers try on and fit merchandise.
• Prepared merchandise for purchase and rental.
• Sold merchandise, completed contracts, and arranged for delivery.
• Demonstrated use and operation of merchandise.
• Prepared sales slips and sales contracts.
April 2008 - November 2011
Provided guidance to family members who were impacted by the
• victim's experience.
Conducted interviews with clients to assess their needs and determine
• appropriate services or referrals.
Educated the public about the signs and symptoms of domestic
• violence through presentations at conferences or other events.
• Facilitated group counseling sessions for survivors of domestic abuse. Participated in training sessions on best practices for working with
• survivors of domestic violence.
Created educational materials on domestic violence prevention for use
• in community outreach programs.
Assisted in creating court documents such as restraining orders and
• petitions for custody hearings.
Collaborated closely with law enforcement agencies and social service
• organizations to ensure the safety of clients.
Performed administrative tasks including filing paperwork,
• maintaining records, and updating client databases. Maintained a high level of confidentiality when dealing with sensitive
• information related to domestic violence cases.
Advised victims on available legal options following an incident of
• abuse.
Provided crisis intervention during emergency situations involving
• victims of abuse.
Utilized effective problem solving strategies to assist victims in
• developing safety plans and accessing community resources. Developed interpersonal and communication skills while providing
• emotional support to victims of domestic violence. Established a supportive environment where victims felt safe
• discussing their experiences.
• Built respectful and trusting relationships with clients. Followed strict data confidentiality rules to keep client information
• secure.
• Remained calm and poised in emergency and crisis situations. Recognized crisis situations, assessing potential danger to clients and
• other individuals.
• Interviewed clients to obtain social histories and assess intake needs.
• Documented emergency incidents or rule non-compliance.
• Assisted clients with helping to identify rights and available programs. Completed forms and reports in compliance with federal and state
• regulations.
Communicated with third-party agencies and providers for care
• coordination.
• Determined and verified eligibility for program services. Collaborated with clients to develop relevant and meaningful case
• plans.
• Negotiated on behalf of clients for referral services. Diploma in Administrative Medical/Dental Assistant Academy of Professional Careers, Boise, Idaho
High School Diploma
Caldwell High Schol, Caldwell, Idaho
EDUCATION
November 2002
May 1993
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