Project Coordinator Customer Service

Eric Sparks

Phone: 404-***-****

Email: *********@******.***

www.linkedin.com/in/eric-sparks-512080227/

SUMMARY

I’m a hands-on project coordinator with a strong background in client onboarding, software implementation, and team collaboration. I’ve led projects from start to finish—working closely with clients and internal teams to keep things moving smoothly and on track. Whether it’s solving problems, improving workflows, or making sure everyone’s on the same page, I take pride in being dependable and detail-driven. With experience across customer service, tech support, and sales, plus a Certificate in Business Management and training through Year Up, I bring a well-rounded and practical approach to helping businesses grow and operate more efficiently. RELEVANT SKILLS, & CERTIFICATIONS

Skills: Agile Methodology, Customer Relationship Management, Database Systems, IT Risk Management, Multitasking, Project Implementation, Time Management, Workflow Management Tooling (Agility, Aha!, Jira), Cross-Functional Collaboration, Customer Analytics, Workflow Management, Troubleshooting & Technical Support, Resource Allocation, Project Coordination & Documentation, CRM & Financial Systems

Atlanta Metropolitan State College, Atlanta, GA 03/2024 – 05/2025 Certificate of Business Management – Awarded May 2025 Omni Worldwide Productions, Atlanta GA 08/2024 – 01/2025 Customer Relations & Implementation Coordinator

● Managed onboarding and implementation for 25+ clients, achieving a 95% satisfaction rate across all launches

● Led project planning for 10+ events, delivering all key milestones on time and reducing delays by 30%

● Acted as main point of contact for cross-functional teams and 20+ client accounts, ensuring alignment and timely issue resolution

● Built strong relationships with 15+ recurring clients, contributing to a 40% increase in repeat project requests

Served as primary liaison between clients and internal department Hertz Rentals, Alpharetta, GA 01/2023 – 10/2023

Management Trainee – Client Services & Operations

● Provided technical and customer support, troubleshooting issues for high-value transactions.

● Managed financial data processing, ensuring compliance with company policies and industry standards

● Collaborated with internal teams to enhance operational efficiency and improve service quality

Clockwork Concepts Inc., Sandy Springs, GA 01/2022 – 01/2023 Sales Team Lead

● Assisted in onboarding new clients, explaining product offerings, and troubleshooting early- stage service issues.

● Tracked performance metrics and analyzed client interactions to improve service delivery strategies

● Trained new team members, ensuring they adhered to sales processes and client engagement best practices

EDUCATION

Atlanta Metropolitan State College, Atlanta, GA 03/2024 – Current Major- Financial Technology

Year Up United, Atlanta, GA 03/2024 – 01/2025

Year Up United is a workforce development program specializing in professional and technical training.

● Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training

● Earned up to 31 college credit recommendations through American Council on Education CREDIT

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