Customer Service Information Technology
Resume:
Johnny Howard
San Diego, CA 92104
Cell Phone 619-***-****
**********@*****.***
OBJECTIVE: To secure a challenging position that allows me to contribute my customer service and administrative experience, and add value to a company that offers growth potential and a positive work environment.
EDUCATION:
Computerized Business Administration, Jan 2003 to Oct 2003: Coleman College-San Diego, CA
Spreadsheet, Database, Word Processing, and Speech Recognition Software Computerized and Accounting Basics with QuickBooks Contact and Management Scheduling
Office Management
Interpersonal Relations
Information Technology in Business
Introduction to Computers
Business Communications
SKILLS:
Analytical and interpretive skills
Strong organizational skills
Excellent oral and written communication
Computer Literate, including Microsoft Office
Excellent negotiating skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies Active Listening and Empathy
PROFESSIONAL EXPERIENCE:
May 2024 to May 2025
Community Design and Review Specialist - FirstService Residential
• Assisted on Architectural Applications processes from sending the application to the homeowner with guidelines and payment information, to their completion for solar, Painting Exterior, Redesign of Yard, adding HVAC, etc. (Notate homeowner account of Architectural types for approvals and send letters to homeowners, check architectural application for all documents and schematics needed to submit to manager for review, if more documentation needed note file of incompletion, once manager approves send to architectural board for approval, once approved send to approval letter to homeowner that they have been approved and inform them of notice of completion needed once project is completed for final inspection to close file.
July 2023 to May 2024
Assistant Community Manager-Prescott Management
• Collaborate with the Community Managers to ensure seamless operation of residential community properties including handling resident inquiries and complaints, ensuring timely responses and resolutions.
• Handle day-to-day administrative tasks and engage with residents to foster a positive living environment.
• Assisted on Architectural Applications processes from sending the application to the homeowner with guidelines and payment information, to their completion for, solar, Painting Exterior, Redesign of Yard, adding HVAC, etc. (Notate homeowner account of Architectural types for approvals and send letters to homeowners, check architectural application for all documents and schematics needed to submit to manager for review, if more documentation needed note file of incompletion, once manager approves send to architectural board for approval, once approved send to approval letter to homeowner that they have been approved and inform them of notice of completion needed once project is completed for final inspection to close file.
• Perform landscape and violation walks with landscapers and board members Write, print, and mail Courtesy notices, second violation letters, and call to Hearing Notices, and notate file • Answered homeowner/tenant questions via House app, telephone, or e-mail
• Sent w/o’s for all repairs needed by the HOA for the Common Areas
• Assisted in running the folder machine for letters and the Pitney Bowes for mailing letters January 2023-July 2023
Administrative Assistant-LHH-Prescott Management
• Assisted Property Managers on various properties
• Via e-mail, Teams, or in-person communication from community managers, wrote, printed, and mailed Courtesy and second violation letters and Call to Hearing Notices.
• Answered homeowner/tenant questions via House app, telephone, or e-mail
• Sent w/o’s for all repairs needed by the HOA for the Common Areas
• Assisted in running the folder machine for letters and the Pitney Bowes for mailing letters November 2021-December 2022
Cash Management Specialist-Aerotek-TD Ameritrade-Remotely
• Managed client accounts
• Performed periodic bank deposits
• Approved cash withdrawals
• Analyzed cash management procedures
• Managed wire transfers
• Zoom and Teams
April 2021-November 2021
Office Specialist-AppleOne-San Diego Housing Commission
• Retrieved all mail from the First Floor Lobby to include the Drop Box, USPS Mail, and Courier packages • Handled all incoming correspondence via mail, phone, and other related platforms within the 24-hour timeframe using YARDI Database.
• Answered and routed phone calls to the appropriate person or Department through Outlook and the Mitel Phone System • Signed for packages from Couriers, FedEx, and UPS not delivered to the front lobby
• Through Excel recorded daily attendance and sent emails to the V.P. of the Dept, Immediate Supervisor, and Dept Staff • Through Excel updated HSAP messages to be submitted to the HSAP Dept for call back and follow up updates to the clients • Through Excel updated monthly parking assignments and sent to the Supervisor
• Revised Staff and HSAP Phone directories.
November 2020 to February 2021
Program Specialist-Aerotek-Covance, Inc
• Opened daily task assignments in Salesforce and Five-9 Phone System
• Outbound Phone calls to Payers (Insurance Companies and Pharmacies) to inquire about Specialty Coverage for Specialty Medication
• Acquired all the necessary information to thoroughly analyze, investigate, and provide a clear and concise explanation of why a claim was denied or how a claim was adjudicated within strict timeframes
• Work collaboratively with the analytics department to conduct analysis of appeal and payer denial issues • Prepared and referred cases for internal review as mandated
• Updated and outlined information in the system to relay information to the Healthcare Provider and the Patients.
February 2019 to October 2020
Collateral Management Specialist-Vervent Financial
• Send appropriate legal documents, including but not limited to titles, to the appropriate party within the required timeframes, specific to the individual state.
• Review and update all appropriate systems fields as required.
• Update accounts-related system fields and document the account.
• Verify all repossession transport and miscellaneous fees required for all related processes.
• Handle all incoming correspondence via mail, e-mail, and other collateral-related platforms within 48 hours. • Issue legal notices within 48 hours, as notices are specific to the individual state.
• Handle all repossession and lien verification communication about collateral.
• Update Notice of Intent to sell dates in the host and vendor portal system.
• Ensure and monitor transport to the appropriate auto auction.
• Collect, review, and analyze the auction condition report and compare it to the condition report from the repossession agent and question any discrepancies as directed.
• Review and approve any damage claim resulting from the repossession auction. May 2015 to February 2019
Referral Intake Clerk-McCarthy & Holtus LLP
• Claims opener for all new Bankruptcy Referral Files from our Client System IDS to include Plan Reviews, F-Cures, P-Fees, Objections, Motions, Reaffirmations, Proof of Claims, and Payment Changes.
• First person to touch files to ensure all supporting documents are there so that the file can be drafted (Deed of Trust, Note, Assignment of Mortgage, Loan Info, Debtors Plan, Schedules, Proof of Claim, and the Claims Register)
• Generated BK Attorney Letters, Proof of Service, Notice of Appearance, and Request for Special Notice • Verify all four tabs are correct (File Information, Loan Information, Property, and Parties Tab)
• Received Inbound calls dealing with Bankruptcy attorneys, Clients, and Debtors.
• Help other Bankruptcy Departments when needed.
April 2014 to May 2015
Customer Service Representative-Baron HR-PC Division, San Diego, CA
• Floor Walker, Lead position, helping and guiding new and returning agents with phone calls, placing orders, applying for discounts and promotions, and handling customer complaints throughout the seasons.
• Received inbound and made some outbound phone calls dealing with customers and their various purchases along with the CSRs and various vendors.
• Placed orders for Customers through various brands (Proflowers, Shari’s Berries).
• Handled complaint calls and emails from Customers and Recipients.
• Looked up tracking information for UPS and FedEx.
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