Customer Service Engagement

**** * **** *****, *****, OK, UNITED STATES, ***** •

********@*******.*** • 725-***-****

BRIAN NIXON

Customer service

PROFESSIONAL SUMMARY

Customer service specialist with over 20 years of expertise in logistics and operations, recognized for elevating service reliability through strategic problem-solving and data-driven insights. Proficient in CRM software and conflict resolution, fostering teamwork to enhance customer engagement and streamline processes. Committed to delivering exceptional customer experiences and driving continuous improvement.

EMPLOYMENT HISTORY

RAMP SUPERVISOR Jul 2021 - May 2025

Unifi Service Las Vegas, NV

ASSISTANT PROPERTY MANAGER Oct 2005 - Dec 2020

Hunt Pacific Management Las Vegas, NV

EDUCATION

BACHELOR’S OF SCIENCE IN CRIMINAL JUSTICE Mar 2025 - Sep 2025 University of Phoenix Las Vegas,NV

SKILLS

Customer Engagement, Conflict Resolution, CRM Software, Active Listening, Empathy, Product Knowledge, Multitasking, Service Orientation, Interpersonal Skills, Effective Communication, Problem Solving, Attention to Detail, Teamwork, Time Management, Writing Skills, Mentoring, Data Analysis, Compliance Training, Patience, Adaptability, Customer Engagement .

Oversaw ramp operations, enhancing team efficiency and achieving timely aircraft turnarounds, significantly improving service reliability.

Fostered teamwork among ground staff to streamline communication, leading to improved coordination and reduced operational delays.

Monitored performance metrics to identify operational bottlenecks, implementing solutions that resulted in noticeable gains in productivity.

Mentored new staff on safety protocols and operational procedures, cultivating a culture of compliance and enhancing team morale.

Evaluated ramp operations data to pinpoint inefficiencies, implementing targeted strategies that yielded substantial improvements in turnaround times.

Analyzed operational data to uncover inefficiencies, implementing targeted interventions that led to noticeable improvements in team productivity.

Evaluated ramp operations data to uncover inefficiencies, applying targeted strategies that yielded substantial improvements in turnaround times.

Managed tenant relations to enhance satisfaction, resulting in improved lease renewals and reduced vacancy rates. Conducted property inspections and maintenance audits, identifying issues early and ensuring timely resolutions to maintain high standards.

Coordinated with vendors and contractors for timely repairs, optimizing service delivery and minimizing downtime for tenants.

Fostered a positive work environment by mentoring junior staff, encouraging professional development and teamwork. Streamlined tenant communication processes, leading to noticeable improvements in satisfaction scores and enhanced lease renewal rates.

Coordinated with maintenance teams to prioritize urgent repairs, ensuring minimal tenant disruption and maintaining high occupancy levels.

Contact this candidate