Customer Service Data Entry

Tiffany Chinners

832-***-****

********.*******@*****.***

Highlights

- Strong Leader - Retail Management - Quick Learner

- Detail Oriented - Ability to Motivate Others - Team Player

- Document Management - Customer Focused - Data Entry

- Vendor Coordination - Multi-Task Skills - Results Driven Experience

DR Horton

DHI Title of Alabama, Inc.

DHI Mortgage of Alabama, Inc.

Mortgage Loan Originator Assistant March 2018 – Present Administrative Assistant – Financial Services

Receptionist

• Daily Office Operations

• Provided Exceptional Customer Service Experience While Exceeding Customer Expectations During DR Horton Home Buying Experience

• Daily Key Demonstrations For Each Home Buyer At Closing

• Answer Phones, Incoming Mail, Calendar Appointments & Scheduling

• Work Closely With DR Horton Closing Coordinator To Reschedule Closings & Communicate To Entire Title & Mortgage Team

• Data Entry, E-Mail Correspondence, General Office Duties (Office Supplies)

• Cross Train With Assistant Escrow Assistants/Officers

• Assist Borrowers In Loan Process Daily

• Collection of Required Loan Documents From Borrowers

• Daily Reporting

• Verifications of Employment

• Managed Office Supplies/Team Area

Dress Barn

Assistant Store Leader March 2017 – December 2017

• Provided Exceptional Customer Service Experience While Exceeding Customer Expectations

• Daily Store Operations In Order To Maximize & Drive Sales

• Implemented Visual Standards & Directives

• Trained & Developed Stylists In All Phases Of The Store Business

• Continuously Networked & Recruited Passionate Associates Charleston Lighting & Manufacturing

Office Manager July 2016 – March 2017

• Daily Operations While Providing Excellent Customer Service & Preparing Invoices

• Organizing & Maintaining Accounts Payable, Accounts Receivable, Payroll, And Other Accounting Related Tasks

• Handled All Media & Public Relations Inquires

• Managed Reception Area, Including Greeting Visitors And Responding To Telephone And In- Person Requests for Information

• Served As Central Point Of Contact For All Outside Vendors & Customers

• Identify Current & Future Customer Requirements By Establishing Rapport With Potential & Actual Customers In Order To Understand Service Needs & Requirements Antiques & Uniques of Fairhope

Store Manager August 2014 – July 2016

• Plan & Direct Day-To-Day Operations Of The Store

• Develop Strategies To Improve Customer Service, Drive Store Sales, Increase Profitability

• Creative Policies & Marketing Programs To Increase Sales & Foster Positive Environment

• Ensure Customer Needs Are Met, Complaints Are Resolved, And Service Is Quick & Efficient Education

Texas State University Bachelor of Science - May 1996 Business Administration/Family & Consumer Science

* Relocated from Texas to Alabama in 2014 *

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