Scrum Master Project Manager

Susheel Atreya P Certified Scrum Master, ISTQB Certified

Quality Assurance Lead & Associate Project Manager

776******* **********@*****.*** (3) Atreya P S LinkedIn

Summary

●16+ years of IT experience in various phases of project lifecycle such as Requirement Analysis, Design, Testing and Deployment.

●Worked extensively on SDLC methods like Waterfall and Agile -Scrum

●Sound knowledge in Functional Testing, System Integration, End to End Testing, Regression, Automation, API/ Micro services Testing, Web Services Oriented (SOA) testing, Mobile Testing, IVR testing, User Acceptance Testing (UAT), Security, Peripheral Testing (Physical devices), POS testing, Test data Management and Backend Testing.

●Accomplished as a QA/Test Lead to oversee project management of QA timelines and Excellent in creating Test Plan and Strategy, QE Ceremonies, Refinement and Roadmap Plan, Requirements and Design Review Checklist and Traceability Matrix, QE Estimation, Test Scenario and Test Cases creation, Test Summary Report, Retrospective and Lessons Learnt Documents.

●Experience in preparing Cucumber feature files (User Stories) and automated the feature file using Selenium.

●Experience in automate an End to End business flow RESTful Web service tests using RestAssured framework and hands-on experience in Performance testing tool such as JMeter

●Hands-on experience in Continuous Integration (CI) approach using, GIT and having experience with Test Data Management tools (One Data MDM).

● Experience on various domains such as ERP, European Banking, Time and Attendance, US HealthCare and Tele-Communications

● Having Leadership qualities, ability to handle projects independently, Detail Oriented and a perfect team member as well. Handled multiple roles and responsibilities as a QE/Test Lead, Onsite SME, Onshore Coordinator and Senior Software Test Analyst

●Keen learner with ability to handle multiple tasks, decisive with strong leadership qualities, flexible in work schedules and possess good communication skills.

● Excellent Team player, ability to grasp things quickly with analytical and problem-solving skills Software Engineer Intern dedicated to improving skills through hands-on learning and development work

●Proficient in mobile and desktop development environments.

●Adept at using HTML5, JavaScript to produce clean code.

●Well-organized and collaborative team player with strong communication and analytical abilities.

Skills Summary

SQA Testing & Methodologies

Test Plans, Cases & Processes

Functional Requirements

Technical Documentation

Ppreparing Cucumber feature files (BDD)

Regression & Negative Testing

UI & Compatibility Testing

Data Interface & Migration Testing

Performance Testing

JMeter

Postman &Swagger API

Acceptance Testing

Defect & Bug Tracking

Test Strategies & Coverages

QA & QC Standards

API automation

JIRA & Confluence

Achievements

Awarded for being a Customer Hero,Mentor & Liaison across multiple Customer Success Teams & Product Teams 2023 -24 Projects.

Awarded for outstanding performance in 2020-21 Projects.

Awarded as Most Valuable Player (MVP) for Successful Go Live of 2014,2016, and 2017 Projects.

Team Support Award for an Add-on tool called RIA 2015, which is a one-click solution to Import the data to Third-party Applications.

Academic and Certification

Bachelor of Computer Application, Andhra University (June,2009)

Diploma in Software Testing from NIIT, Bangalore (January 2010)

ISTQB certified (September 2013)

Certified Scrum Master (December,2019)

Technology Skills

●Technical skills:

Project tracking tools: Jira, Scrum boards,

QA tools: Postman, J Meter, Drupal application, Wave, Browser Stack, Testing Anywhere,Bug Bug.io

Collaboration tools: Jira, Rally, Slack, Teams, Google chat

●Team management skills

Planning & Scheduling; Project setup, Task estimation, and effort allocation

Reviewing QA process with other teams/organizations often & upgrading to be in-line

Nurturing new graduates for their talent enrichment and better utilization

●Personal traits:

Leader Motivator Innovator Analytical A Good Mentor

Professional Experience

PLEXCEL INFO SYSTEMS PRIVATE LIMITED (on Payroll)

Plexcel is involved in full-scale Staffing and IT services.

Working for the Client “DigitalAPICraft.com” (BANGALORE)

DAC API Marketplace, DAC Monetization, DAC Service HUB, DAC Sandbox and DAC Analytic (Fintech, European Banking, US Healthcare and Telecom)

At DAC, we are redefining the future of API management, marketplace, and monetization with our cutting-edge, AI-powered platform. Our enterprise-grade, white-labeled solutions empower businesses to seamlessly publish, consume, collaborate, govern, and monetize APIs, whether internal or external. With unmatched flexibility, our platform effortlessly integrates into any tech ecosystem, regardless of multi-cloud or multi-API gateway configurations. As a global leader with a presence across India, the US, and the UK, we serve clients in banking, insurance, telecom, and beyond.

Technologies: Drupal, Apigee, AWS, Angular, React JS, Mongo DB and Java

Associate Project Manager at Plexcel Info System Private Limited (on Payroll) April 2022 to till date

Quality Assurance Lead (Consultant) at Digitalapicraft.com January 2019 to till date

As part of the Project management:

Expertise in handling development projects related to Apigee, React, Angular, Drupal and.net

Experience in project management from initiation to delivery and auto-pilot phase.

Experienced in Agile development cycle, Business development, Business analysis, execution and monitoring.

Provide Operational reports at regular intervals, Weekly, Monthly, and Quarterly.

Facilitate agile product development, providing guidance to the product team, and ensuring agile practices are followed to the agreed extent by team members.

Execute agile ceremonies (e.g. Sprint Planning, Daily Stand-Up, Sprint Review) and govern approval workflows to ensure collaboration between all team members.

Support Product Owner and Quality Manager on an operational level in monitoring the delivery of project goals, scope and deliverables under consideration of agreed upon timelines and adherence to the Tenthpin quality standards.

Foster a culture of continuous improvement by encouraging the Product Team to reflect on and improve processes and workflows.

Identify and remove impediments to Product Teams progress by addressing issues that may impact productivity and delivery.

As part of Quality Assurance:

Leading and guiding the Testing team, coordinating with offshore and onshore stakes, owing QA for large-scale systems.

Facilitated cross-functional collaboration with development teams, which led to identifying and resolving more defects prior to product deployment.

Implemented comprehensive logging and error handling in API tests, reducing support ticket escalations by 20% through proactive issue identification.

Authored a comprehensive internal training manual, raising overall team knowledge and speeding up onboarding for new team members.

•Drive QA activities like Test schedule, Environment allocation, Deployment schedule, Help

center testing (prod env).

•Collaborated with management to establish testing plans and develop improvement strategies.

•Conduct Daily Defect triage and working sessions for blocker defects and provide periodic updates to all stakeholders.

Specialized in performance testing by creating and executing over 400 load tests using JMeter, improving API response times by 30%

Executed and maintained performance tests using Gatling, identifying critical bottlenecks and improving API performance

Automated 300+ performance test cases, leading to a 30% reduction in manual testing efforts and faster release cycles

Automated API tests using SoapUI and Postman, increasing defect identification rates by 35%

Collaborated with cross-functional teams to create and implement effective API test strategies, increasing test coverage.

Executed API performance testing using JMeter, successfully identifying bottlenecks and achieving a 20% increase in API throughput.

Collaborated with the product management team, structuring user feedback into test cases, resulting in a improvement in user satisfaction scores.

Collaborated with development teams to resolve performance bottlenecks, enhancing API efficiency and user experience.

Worked closely with key stakeholders to understand business and functional requirements to develop test

plans, test cases, and scripts.

•Analyze and identify regression candidates and draft a strategy for an automation plan

•Compiled data on quality issues and vulnerabilities and reported all findings to the Product Owner with

suggestions for improvement.

•Documented identified defects using JIRA and helped developers complete further testing and resolve

issues.

•Monitored project progress and quickly addressed problems to complete testing on schedule.

•Oversaw user acceptance testing and reporting to review software used by consumers in real-world

scenarios.

•Creating and Executing test scripts for regression testing of web applications using Cucumber.

•Worked with off-site teams to complete timely tests and facilitate smooth product releases.

REPLICON SOFTWARE INDIA (BANGALORE)

Timesheet Software (Time Bill, Time Cost, Time Attendance, Time-Off, and Web Expenses)

They have developed a product suite comprising Time Bill, Time Cost, Time Attendance, Time-Off, and Web Expenses to effectively manage project time, expenses, and attendance.- Enabled users to track billable and non-billable time, compare project revenue with total costs, and manage project expenses efficiently

Technologies: .Net and PostgreSQL

Senior Quality Assurance Engineer/Acting QA Lead December 2016 to January 2018

Senior Quality Assurance Engineer (Professional Services) September 2013 to November 2016

As part of Quality Assurance:

• Led an offshore team and was responsible for QA estimates, Test Plan preparation, Resource Loading, Test Design, Test Execution, Defect Tracking, and Test Closure.

• Performed System integration testing for IVR (Inbound call – Rx Status), POS, and Digital platforms.

• Report project status report to the Customer and Cognizant Leadership team every week for the entire project.

• As a Defect Coordinator Role, was responsible for reviewing defects raised by team members before assigning them to the concerned teams and performing Root cause analysis for defects leaked to subsequent phases.

• As a Training champ Role, was responsible for training all the new resources. Acted as advisor and mentor for junior members of the team.

• Led an account-level initiative called Business Process Modeling to derive business process flows to make the transition from functional testing to Business process testing.

• Led an initiative called Test Data Framework and framed an approach to avoid defect leakage due to test data.

MARUTHI-IT.COM (BANGALORE)

BOS (ERP, CRM & Payroll)

Developed and customized BOS2001, an innovative ERP solution, to provide an Integrated Enterprise Solution (IES) that transformed business operations. - Introduced BOS ERP, a revolutionary browser-based application, for seamless utilization as an intranet application or to be expanded as an Internet-enabled solution.

Technologies: Visual Studio, .Net and SQL Server

AS Part of the “Application Support Engineer “ July 2009 to August 2013

• Provide technical assistance with software and best solutions based on customer's requirements.

• Excellent knowledge of products leading to unique product configurations tailor-made for the customer.

• Resolve issues or provide information for customers via phone, chat, or email.

• Log bugs and prepare SOW for enhancement requests.

• Resolve technical issues promptly using available resources.

• Complete ownership of issues/cases and well-versed in escalation protocols.

• Work with engineering and Product Management teams for resolution of customer issues.

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