Front Desk Customer Service

PANASHE BRITA MAPOSA

Rustenburg, South Africa

Phone: +27-65-381-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Friendly, hard-working, and multilingual professional with experience in customer service, reception, deliveries, and salon operations. Strong interpersonal and communication skills, able to work in fast-paced environments while maintaining professionalism. Seeking job opportunities in retail, hospitality, cleaning, front desk, or general assistant roles.

CORE SKILLS

- Customer Service & Client Interaction

- Front Desk & Reception Duties

- Time Management & Organisation

- Cleaning & Housekeeping Support

- Multilingual Communication

- Teamwork & Professional Conduct

- Basic Computer Literacy (Email, Booking Systems

TECHNICAL SKILLS

Proficient user of Pastel, Microsoft Word, Microsoft Outlook & Microsoft Excel

WORK EXPERIENCE

Owner & Client Service Manager

Precious Pearls Beauty Bar – Rustenburg

2024 – Present

- Managed daily salon operations and provided excellent service to clients.

- Handled bookings, cash payments, and customer inquiries professionally.

- Developed strong communication and multitasking skills.

Courier & Delivery Assistant

Takealot – Rustenburg

2022 – 2023

- Delivered packages safely and on time across Rustenburg and surrounding areas.

- Maintained a high customer rating through polite, timely service.

- Adapted to long hours, traffic, and customer instructions with reliability.

Receptionist & Office Assistant

Lakefin Engineering – Harare

2017 – 2021

- Greeted visitors, answered phones, and scheduled appointments.

- Performed filing, document handling, and front desk support.

- Maintained a welcoming and professional environment for clients.

EDUCATION

Budiriro 1 High School – Harare, Zimbabwe

ZIMSEC Ordinary Level Certificate (2016)

Passed Subjects: English, Mathematics, Science, Geography, Commerce, Accounts, History, Shona

LANGUAGES

- English (Fluent)

- Shona (Fluent)

- Ndebele, Zulu (Fluent)

- Xhosa (Basic)

ADDITIONAL INFORMATION

- Valid Passport

- Available to work shifts, weekends, and holidays

- Willing to relocate within South Africa or Zimbabwe

- Valid Zimbabwean Class 4 Driver’s Licence (since May 2021)

REFERENCES

Available upon request.

Contact this candidate