Business Operations Continuous Improvement
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Sales & Operations Professional
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NITIN GUPTA
Dynamic & Seasoned Business Operations and Development professional with over 26 years of cross-functional experience across diverse sectors, including OTC, Pharma, FMCG, Dairy, Telecom, and Branded Jewellery. Proven ability in driving business analysis, sales, and distribution, with a strong focus on B2B and B2C channels. Expertise in developing and managing efficient distribution networks, formulating strategic plans to enhance market share, and achieving sales targets through data-driven insights. Skilled in launching new products, coordinating logistics, and ensuring compliance while managing P&L responsibilities. Recognized for building and maintaining strong relationships with channel partners and retailers, implementing effective marketing strategies, and executing impactful brand activation activities. A dynamic communicator and leader with a track record of enhancing profitability and internal controls, complemented by experience in government and private sector liaison. Dedicated to developing high-performance teams through effective coaching and training initiatives, fostering an environment of continuous improvement and operational excellence. Committed to identifying market opportunities and implementing strategies that drive sales growth and organizational success.
Head of Sales (Sales Head)
HK Jewels Pvt. Ltd., Nagpur, Maharashtra
2022-10 -
Current
Manage key retailers, franchises, and distribution channels for Real Diamond & Gold Jewelry (Kisna & Oro Kraft); successfully appointed new franchise partners to expand the market.
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Build and maintain strong relationships with key clients, distributors, and channel partners to drive business growth and increase customer base.
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Lead, mentor and motivate team of Sales Managers and Executives, ensuring high performance and achievement of sales targets.
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Develop and implement competitive strategies to maximize market penetration and expand market share, achieving weekly, fortnightly, and monthly revenue and AOP targets for assigned zone.
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Monitor sales activities and analyze performance data, identifying areas for improvement; prepare and present sales reports and forecasts to senior management.
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Conduct market research to identify trends, competitor activities, and customer preferences; manage sales budget, ensuring efficient resource allocation and cost control.
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Execute strategies for the expansion of Real Diamond & Gold Jewelry through new channel appointments and increased business volumes within existing channels.
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Collaborate with cross-functional teams (marketing, operations, finance) to align sales initiatives with business objectives.
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Set ambitious sales goals, train sales staff, prioritize customer service, and resolve issues to enhance team performance and customer satisfaction.
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Organize jewelry exhibitions to attract customers and boost sales through partner stores.
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Review inventory and sales records daily through POS execution at all stores to ensure optimal performance.
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Ensure proper placement and visibility of brand through in-shop and outbound digital marketing efforts.
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Provide guidance and support in developing effective sales presentations and negotiations; mentor team on upselling and cross-selling techniques.
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Stay updated with industry trends, market dynamics and regulatory changes impacting sales operations.
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ABM (Branch Manager)
Syska Led Lights Pvt. Ltd., Bhopal, Madhya Pradesh 2020-03 -
2022-09
Developed and executed "Go to Market" strategy, including manpower planning, distribution, and dealer network optimization for corporate, government, and private projects.
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Managed product ranges (LEDs, wires, fans, iron) in MP territory, leveraging network of super stockiest, distributors, and retailers.
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Monitored sales and market share (WOD and DOD), formulating promotional plans and executing BTL activities to meet market demands.
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Mentored team members (TSEs, TSMs, ASMs) to enhance efficiency and meet sales targets; implemented performance-driven compensation programs.
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Achieved 125% revenue growth by revamping pricing strategies and enhancing corporate image through targeted promotions.
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Enhanced customer satisfaction by resolving disputes promptly and maintaining open communication channels.
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Address
Nagpur, Maharashtra, India 440013
Phone
************@*****.**.**
Other: +91-922*******
Business Operation
Business Development
Sales & Distribution
Channel & Retail Management
Team & People Management
Strategic Planning
Well versed with MS Office (Word, Excel,
Power Point) & Internet Apps
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Accomplishments
Additional information
Interests
Certifications
Streamlined workflows, reduced operational costs through process improvements, and optimized inventory management.
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Collaborated with Marketing, Finance, Logistics, and Operations teams to develop and execute strategic initiatives.
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Increased market share through strategic business development, expanding into untapped markets.
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Instituted rigorous quality control procedures, resulting in significant reduction in customer complaints.
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Jio Center Manager (Cluster Head)
Reliance Jio Infocomm Ltd., Buldhana, Maharashtra
2017-04 -
2020-03
Oversee administration, facilities management, and office coordination, managing daily operations of the center and stores, including acquisition, retention, recruitment and P&L responsibilities.
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Liaise with government and private officials to secure necessary permissions and orders, enhancing business operations and compliance.
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Performed B2B and B2C strategies through thorough territory analysis, focusing on market share, product visibility, and store productivity; manage total revenue and new activations across channels and stores.
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Drive channel productivity by expanding distribution, increasing net additions, and enhancing acquisition revenue.
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Ensure high customer satisfaction by addressing complaints and managing relationships to minimize churn and improve service delivery.
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Lead and motivate teams in competitive market, leveraging opportunities for cross-selling various products.
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Excel in team management, recruitment, and developing both existing and new distributors and retailers in untapped markets, driving sales growth.
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Manage large team, including direct and indirect reports across sales, distribution, finance and operations, to ensure effective collaboration and performance.
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Area Sales Manager
Tata Teleservices (Maharashtra) Ltd, Nagpur, Maharashtra 2008-10 -
2017-04
Assistant Manager
Idea Cellular Ltd. (Aditya Birla Group), Solapur, Maharashtra 2007-03 -
2008-10
Area Sales Executive
J.K. Dairy & Foods Ltd. (J.K. Group), Indore, Madhya Pradesh 2002-05 -
2007-03
Sales Representative (SO)
Wembley Laboratories Ltd. (Quickfix), Bhopal, MP
2000-10 -
2002-05
Medical Coordinator
Esskay Pharmaceuticals Ltd., Indore, Madhya Pradesh 1998-01 -
2000-10
• Achieved Highest Growth Achiever Award in FYI 23-24.
• Ranked in Top3 for Revenue Achievement in both FYI 21 & 22. Ranked Top10 JC in Highest Unique Transacting outlet/ Unique Activating outlet Achievement in 1st QTR of 2019 in M&G.
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Achieved 6th position in overall KPIs in Dec 2018 awarded as “Jio Raor” in M&G.
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Ranked 2nd position in ROM in the “ACHIEVERS” category with 106% Achievement for the month of Dec16. Achieved “TTL HIFLIER AWARD” in
“3G KA JUNOON” Contest nationally 6th/ 4th in Circle in the month of Feb16 & Nationally 5th/ 5th in Circle in the month of Mar16 in >20BTS
(Tower) Cat.
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• Qualified for “Dubai Trip” for the completion of 1st QTR M2 Targets 2015. Recognized with highest sales for playing a key role in launching R–Del Walky & CDMA Handsets with new concept for rural villages in Vidharbh Region.
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• Qualified for a Singapore trip against achieving the four months contest. Awarded for ever highest overall growth in business in MP & Based on that I got Promoted from ASO to Area Sales Executive.
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Personality:
Positive Attitude, Sincere, Self-Motivated, Listener, Dedicated, Leadership & Team Builder.
Strength:
Accredited for efficient performance in the organization & collaborative, Focused on Profitability, always ready to take new challenges & prove my worth with interpersonal skills, analytical ability and Quality of effective Team Builder.
Travelling, interacting with people, Listening music 2007-12 - 2009-05
MBA: Marketing & Operation
National Institute of Management (NIM) -
Nagpur
1994-06 - 1997-05
B. Com: Commerce
(Management)
Barkatullah University - Bhopal
1991-04
‘A' Certificate of N.C.C.
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