Customer Service Community Association
Resume:
Doris Le Fever
RIGHT PERSON RIGHT CHOICE
San Diego, CA
**********@*****.***
My Customer Service, Hospitality and Property Management spans over 25 years. In that time I have perfected my skill set to include establishing trustworthy and loyal working relations both with customers and staff. The ability to do what it takes to get the job done and leave the customer satisfied. My organizational skills administrative background and ability to multi task have been an asset and enabled me to keep everyday operations running smoothly and efficiently. I enjoy learning and attending workshops and I accept challenges willingly. My goal is to use my unique style and skills to help cultivate, preserve and enhance the customer service experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Community Association Manager
WALTERS MANAGEMENT CO.-Chula Vista, CA
July 2024 to February 2025
Manage 5 communities, prepare board packets. violation walks, approve invoices,prepare budget for upcoming fiscal year, handle complaints accordingly, schedule vendors, prepare/attend executive and general sessions meetings. Community Association Manager
PMI - San Diego-San Diego, CA
June 2024 to Present
Manager for multiple HOA portfolios.
Responsible for several monthly walks of the properties Obtain bids for maintenance request.
Approve invoices to be paid
Review monthly budgets for each property and highlight any over budget cost and present to the Board. Prepare and attend monthly, quarterly board meetings and annual meetings. Prepare yearly draft budgets for each property.
Work closely with the Board and homeowners on complaints and requests in a professional and courteous manner.
Email fax documents for homeowners and board.
Portfolio of 22.
Community Association Manager
Associa N.N. Jaeschke Inc-San Diego, CA
July 2022 to June 2023
Prepare yearly draft budgets for each property.
Help the board to keep the residents informed and satisfied Provide access to pertinent community information
Project planning and management
Help the board effectively govern the community
Help the board to build a strong sense of community Help to enforce the covenants and restrictions fairly and consistently Foster great vendor relationships
Be a well-rounded resource for challenges the association may face Prepare and attend monthly, quarterly board meetings and annual meetings. Email, scan, fax documents for homeowners and board. Portfolio of 8.
Property Manager
Summerwind Apartments-Greenville, TX
November 2020 to June 2022
Resident Retention
Created and updated marketing materials for department programs and property. Collections/Evictions,
Recruit, Train and Develop Staff,
Monitor Progress and Workflow,
Handle Complaints accordingly,
Walk and Inspect Move Out/Move In.
Expense Control,
Capital Improvements,
Conducted apartment tours for potential tenants and answered questions about Property.
Reviewed completed applications.
Increased Occupancy from 75% to 100%.
City Involvement
Property Manager
Town East Apartments-Greenville, TX
February 2014 to October 2020
Collections
Evictions and Litigation:
Expense Reports:
Budget Allocations and Control:
Progressive Resident Retention:
Office Administration: Marketing:
Handled
Tenant Complaints accordingly:
Schedule Vendors as needed. Maintenance:
Assign and Delegate work orders:
Completed final move-out, walk through for tenants. Maintain pool year round:
City Involvement:
Office Manager/Dispatch
T. Erwin Trucking-Mesquite, TX
March 2012 to February 2014
Prepare Invoices for payment:
Accounting
Dispatcher
Payroll:
Office Administration
Load boards
Process New Drivers for drug testing:
Background checks
Storage Manager/Agent
Penske Trucks-Dallas County, TX
February 2002 to March 2012
Penske Truck Agent : Reservations:
Customer Service:
Move-outs/Move Ins: Collections:
Deposits:
Prepare units for auction:
Office Administration: Marketing:
7 pt. Truck Maintenance
Community Manager
K. F. Stephens-Escondido, CA
June 1992 to December 2001
Resident Retention:
Grounds Administration
Welcomed potentials, answered questions by providing rates, terms and conditions of rental. Conducted tours for potentials.
Evictions and Litigation:
Office Administration:
Move Outs/Move-Ins:
Marketing:
Shop Competitors
Budgeting,
Prepare expense reports
Education
Associate's degree in Accounting Principles
Guam Community College - Barrigada
August 1982 to December 1984
High School Diploma
Simon Sanchez High School - Yigo
September 1981 to June 1982
Skills
• General Ledger Accounting (10+ years)
• Property Leasing (10+ years)
• Accounts Receivable (10+ years)
• Journal Entries (10+ years)
• Office Management (10+ years)
• Fair Housing Regulations (10+ years)
• Management (10+ years)
• Payroll (6 years)
• Budgeting (10+ years)
• Account Reconciliation (10+ years)
• Event Planning (8 years)
• Financial Report Writing (10+ years)
• Pricing (10+ years)
• Bank Reconciliation (10+ years)
• Tax Experience (5 years)
• Accounting (10+ years)
• Analysis skills (10+ years)
• Yardi (6 years)
• QuickBooks (6 years)
• Communication skills (10+ years)
• Lending
• Microsoft Excel (10+ years)
• Accounting software
• Microsoft Office (10+ years)
• Section 8 (10+ years)
• LIHTC (10+ years)
• Landlord-tenant law (10+ years)
• OneSite (10+ years)
• Sales (10+ years)
• Customer service (10+ years)
• Conflict management (10+ years)
• Administrative experience
• Filing
• Phone etiquette
• Property maintenance
• Customer relationship management
• Office experience
• Data entry
• Negotiation
• Upselling
• Facilities management
• Property management
• Yardi
• LIHTC
• Fair Housing regulations
• Hospitality
• Budgeting
• Portfolio management
• Accounts payable
• General ledger accounting
• Accounting
• Customer service
• Office management
• Pricing
• Guest services
• Team management
• Payroll
• QuickBooks
• Google Docs
• Sales
• Negotiation
• Financial planning
• Relationship management
• Business development
• Customer relationship management
• Leadership
• Project management
• Public relations
• Social media management
• Windows
• Microsoft Access
• Retail sales
• Supervising experience
• Presentation skills
• Profit & loss
• Financial statement preparation
• Hotel experience
• Financial auditing
• Balance sheet reconciliation
• Account reconciliation
• Marketing
• General ledger reconciliation
• Management
• GAAP
• Communication skills
• Organizational skills
• Contracts
• Upselling
• Real estate administrative experience
• Senior leadership
• Microsoft Word
• Microsoft Excel
• Microsoft Office
• Microsoft Powerpoint
• Time management
• Revenue management
• Direct sales
• Operations management
• Computer skills
• Writing skills
• Microsoft Outlook
• Phone etiquette
• Maintenance management
• OneSite
• Landscaping
• Financial management
• Property leasing
• Conflict management
• Cintrex
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Certified Property Manager
CPR Certification
Assessments
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
General manager (hospitality) — Proficient
July 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Basic maintenance and repair — Proficient
May 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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