Customer Service Call
Resume:
DANIEL POITRAS
Grand Falls, NB E3Y1E7
********@******.***
* Attentive to the client's needs
* Proficient in both english and french
* Excellent communication, interpersonal and time management skills
* Patient, caring and discreet
* Observant, conscientious and ethical
* Shows initiative and leadership
* Computer skills: MSWindows, e-mail, MSWord
WORK HISTORY
Customer Service Call Agent
December 2020 - May 2025
CONCENTRIX, Riverview, NB
* Fraud & Security Department, responded to bilingual (en/fr) May 2022 - May 2025
incoming calls from CapitalOne customers
* Answered CapitalOne customers questions about account information,
account transactions, payments due and dates, fraud transactions and
merchant disputes, online banking, credit cards and PIN numbers
* Trained on NetSuite and GSuite
* Responded to bilingual (en/fr) incoming calls from November 2020 - May 2022
Costco and CapitalOne customers
Reference: Concentrix Team Leader Saurabh Khinda Singh (*************@*****.***)
Customer Service Call Agent September 2018 - March 2019
S&P DATA Customer Service Call Centre, St-Basile, NB
* Respond to incoming calls from subscribers of FIDO cel phones
* Answered customers questions about placed orders, deliveries, schedules,
account information, new subscriptions, cancellations
* Trained on NetSuite
* Trained on Chat Service
Customer Service Call Agent June 2017 - November 2017
SEARS Customer Call Centre, St-Basile, NB
* Respond to incoming calls from customers
* Place online orders for customers
* Trained on NetSuite, LogFire, CyberSource, CDW, Vantive
* Trained on Chat service
* Price-matched items
* Answered customers questions about placed orders, deliveries,
cancellations,refunds and exchanges
Personal Support Care Worker - Acute Care November 2016 - June 2017
Residence Communautaire de Saint-Joseph de Madawaska
* Provide care for mentally challenged residents
* Assist residents with clothing, bathing and personal care
*Preparing and serving meals
* Prepare and administer medication and document
* Document resident status on chart
* Make beds, assist with laundry
* Perform cleaning tasks as directed
EDUCATION and TRAINING:
Certificate, Personal Support Care Worker - Acute Care June 2012
Outstanding Achievement for maintaining a grade point average of 85% or higher
Work Safety and WHIMIS February 2012
Back in Form December 2011
NBCC - Edmundston campus, Grand Falls
CPR Program November 2011
Heart and Stroke Foundation, Grand Falls
Classical Animation Course Fall 1991 - Spring 1994
Sheridan College of Applied Arts and Technology, Oakville, ON
Commercial Arts Course Fall 1982 - Spring 1983
High School Diploma (Academic) June 1982
John Caldwell High School, Grand Falls, NB
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