Customer Service Store Manager

Location:

Ponca City, OK

Salary:

12 hr

Posted:

May 19, 2025

Contact this candidate

Resume:

LINDA

KRUGER

580-***-****

*********@*****.***

Tonkawa, OK 74659

CONTACT

SKILLS

• Customer service

• Problem-solving

• Team leadership and coaching

• Customer service management

• Multitasking and organization

• Training and mentoring

• POS systems

• Supply ordering

• Team leadership

• Opening and closing procedures

• Team building and leadership

• Inventory management

• Bank and safe deposits

• Store displays

• Shift scheduling

• Store opening and closing

• Store merchandising

• Work Planning and Prioritization

• Cash management

• Employee training

• Outstanding communication skills

• Payroll management

• Operations management

Experienced in team leadership, operations management, and customer service with a strong background in inventory management and employee training. Proven ability to enhance operational efficiency and mentor staff to achieve high performance. Seeking to leverage skills and experience in a new role as a Store Manager to drive success and growth.

Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze complex data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact.

Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.

PROFESSIONAL SUMMARY

Store Manager

Dollar Tree Inc, Chesepeake, VA

EXPERIENCE

October 2017 - Present

Provided leadership and motivation to team members to increase productivity and efficiency within the store.

•

Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

•

• Interviewed and hired prospective employees according to team needs.

• Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations.

•

Mentored new employees on store policies and procedures while providing

• guidance and support in their roles.

Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

•

Created weekly work schedules to meet staffing needs while controlling labor costs.

•

• Customer relations

• Team motivation

• Leadership development

• Operational efficiency

General Merchandise Assistant Manager

Dollar Tree,Inc, Chesepeake, VA

Assistant Store Manager of Operations

Dollar Tree,Inc, Chesepeake, VA

• Tracked store inventory and ordered new products to prevent shortages. Monitored customer service levels and implemented necessary changes to

• improve customer satisfaction.

Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

•

• Implemented loss prevention strategies, alleviating shrink.

• Created and distributed training materials to staff members.

• Handled customer complaints professionally and resolved issues promptly.

• Established and monitored KPIs to optimize company performance. October 2016 - September 2017

Developed strong customer service skills through daily interactions with

• customers.

• Maintained inventory accuracy by conducting regular cycle counts and audits.

• Monitored stock levels on the shop floor and replenished stock as required. Performed cash management duties including deposits and reconciliation of

• tills.

• Organized promotional displays to maximize product visibility and sales. Provided guidance to junior colleagues regarding store policies, procedures, and best practices.

•

Adhered to company standards for product presentation, pricing, signage,

• promotion display set up.

• Arranged items in favorable positions and areas of store for optimal sales.

• Assisted customers in selecting appropriate items based on individual needs. Maintained frequent interaction with senior management to measure goal

• achievement and determine areas of improvement.

July 2016 - October 2016

Resolved customer complaints promptly by exercising sound judgment and diplomacy.

•

Conducted regular audits of store facilities to detect any deficiencies or safety risks.

•

Developed and implemented operational processes for efficient workflow and

• improved customer service.

Provided leadership in developing a positive work environment that fosters teamwork and collaboration among staff members.

•

Monitored daily activities of store employees to ensure quality standards were met.

•

• Established procedures for proper handling of cash transactions. Demonstrated ability to effectively manage store operations and personnel, including hiring, training, scheduling, coaching and counseling.

•

Sales Associate

Dollar Tree,INc, Chesepeake, VA

Housekeeper

Hodgeman County Health Center, Jetmore, KS

Assisted customers in locating products throughout the store while providing excellent service.

•

Successfully managed multiple projects simultaneously while meeting tight

• deadlines .

Managed all customer inquiries and complaints in a professional and timely manner.

•

Directed employee tasks and time management, improving customer experiences.

•

• Held employees accountable and corrected issues to achieve high standards. June 2016 - July 2016

• Greeted customers warmly and offered assistance.

• Helped customers find and select products.

• Kept work area clean, organized and free of clutter at all times.

• Performed cleaning tasks, keeping store neat and organized. Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

•

Demonstrated exceptional customer service skills, resolving customer

• complaints efficiently and courteously.

Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

•

Operated cash register and POS to process sales transactions and handle payments.

•

• Engaged with guests to understand and anticipate customer service needs.

• Performed cash register operations accurately according to company guidelines. Built relationships with potential customers by providing helpful advice on product selection.

•

Encouraged customers to make additional purchases and suggested relevant

• items.

• Followed checklist to complete retail store opening and closing activities.

• Cultivated relationships with new and existing customers to drive sales. Maintained up-to-date knowledge of store policies regarding payments, returns,

• exchanges and security practices.

Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

•

• Bagged and packaged purchases and wrapped gifts. October 2006 - May 2014

Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe

• environment.

• Cleaned and restocked restroom areas with towels and toiletries. Demonstrated ability to clean and organize multiple rooms efficiently and effectively.

•

Emptied trash cans and carried full trash bags to dumpsters and outside

• garbage bins.

Proficiently managed time to complete assigned tasks within allocated deadlines.

•

Displayed strong organizational skills while managing housekeeping supplies inventory.

•

Sanitized bathroom fixtures and restocked amenities according to established

• protocols.

• Reported any maintenance or safety issues to the appropriate personnel. Adaptable to new work environments and quickly learned new processes and procedures.

•

• Prioritized work tasks and remained flexible to workload changes. Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners.

•

Followed infection control and universal procedures, maintaining sanitary environment.

•

• Washed dirty linens and remade beds with clean sheets. Performed deep cleans of guest rooms, including carpets, drapes, walls, and fixtures upon request.

•

Demonstrated commitment to providing high standards of hospitality services at all times.

•

Laundered and changed bedding, towels, and linens in accordance with hotel

• policies.

Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas.

•

• Vacuumed rugs and draperies and ironed clean linens. High School Diploma

Perris High School, Perris, CA

EDUCATION

June 1990

Nancy Nobles — Dollar Tree,IInc