Development Specialist Real Estate

Diaa Hanna

Cell: 917-***-****

***********@*****.***

Staten Island, NY

Objective:

Seeking a position where I can utilize my experience and education to facilitate the financial growth of my employer's interests.

NYC Department of Housing Preservation & Development (HPD), Manhattan, NYC

Housing Development Specialist 7/2023-1/2025

Generate complaints about emergencies, immediate, and long-term repairs, and maintenance; monitor jobs through completion; sign-off on completed jobs.

Manage commercial and residential URA relocation processing including but not limited to coordination of property inspections, preparing moving estimates, claims review and qualification, and residential rehousing assistance.

Coordinate site access as needed.

Robert Defalco Realty INC. Staten Island, NYC

NYS Lic. Real Estate Salesperson, ABR 4/2004 - Present

Intermediate negotiation processes, consulting clients on market conditions, prices, mortgages, legal requirements.

Perform comparative market analysis to estimate properties value.

Cooperate with appraisers, attorneys, mortgage lenders, escrow companies, and home inspectors.

Promote sales through advertisements, open houses and listing services.

CITI Bank, Staten Island, NYC

Universal Banker / Teller 3/2022-7/2023

Resolve customer issues, respond to inquiries, and maintain customer relationships.

Open accounts, sell credit cards, and refer customers to other services.

Execute deposits, payments, address changes, and other transactions.

Teach customers how to use the bank's online and mobile banking, and how to access ATMs.

Follow legal, corporate, and regulatory procedures to ensure the safety of customers and bank assets.

Consider the bank's reputation when making business decisions.

HRA, DSS, Brooklyn South Regional Office, Brooklyn, NYC

Case Worker at Adult Protective Services 3/2018-3/2019

Obtains information and investigates complaints of alleged abuse/neglect/exploitation of the elderly or adults with disabilities.

Investigates emergency situations; and takes corrective action.

Assesses client needs for degree and priority of services and develops service plans.

Removes people in dangerous situations from homes and admits them to emergency shelters to other services.

Monitors service plans to ensure that the needs of the elderly or adults with disabilities are being met.

Prepares documentation and seeks court orders for emergency protective services actions.

The Special State Law Enforcement Defense Unit (SSLED) Manhattan, NYC

Claim Specialist / investigator 5/2016-7/2017

Work as an investigator to defend personal injury / civil rights cases against members of NYPD.

Adhering to established deadlines and producing work exhibiting high standards of quality.

Gathering all documents and/or evidence for case review and locating witnesses.

Obtaining authorizations and arranging for surveillance in preparing cases.

Hungerford School. P721R. NYC DOED Staten Island, NYC

Education.

B.S. Economics Major, Business/Finance Minor,2009. CSI, CUNY, NY.

N.C.C. Diploma in Computer Systems Analysis & Design, 1992. ICL, Cairo. Egypt.

AAS Ophthalmic Dispensing Degree, 1990, MOHE, Cairo, Egypt.

Computer / Office Skills/Languages.

MS Office Suite: Word. Excel. Outlook and Power Point.

LAW DEP. online Software to retrieve documents/information (Law Manager, File Site, Hot docs, Adobe Acrobat, Oasis

Lexis Nexis, CCRB, SPRINT/911, CACS, DMV, CRIM, HOT DOCS)

Bilingual in English and Arabic

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