Customer Service Team Member

Page * of *

Jack James Casey

Tel: (0-759*******

LinkedIn: https://www.linkedin.com/in/jack-j-casey/ Email: **************@***********.***

Address: ** ********* **, ************, **** 3JR

Personal Profile Statement

A positive and proactive graduate, with excellent customer service skills thanks to my enthusiastic attitude towards sales, and my extensive experience in retail and customer service. Committed attitude towards professional growth, taking full advantage of any and all training opportunities, such as one-on-one coaching. Experience working in collaborative, team-based environments. Eager to bring my passion for delivering great quality products to people with a friendly and welcoming customer experience, as a Sales Assistant. Core Skills

• Experience In Customer Service: proficient in delivering outstanding assistance to customers, consistently meeting and exceeding expectations, even in very busy high-pressure situations.

• Effective Communication Skills: strong verbal and written communication skills, adept at engaging with customers and team members to facilitate smooth interactions.

• Supportive Team Member: proven ability to work efficiently both independently and as a collaborative team member, contributing to a harmonious and productive work environment.

• Competent Organisational Skills: extensive experience in prioritising tasks, managing time effectively, and utilizing resources efficiently to optimise productivity.

• Friendly Demeanour: naturally outgoing with a welcoming demeanour, creating a positive shopping experience for customers.

• Versatile Scheduling: available to work flexible hours, including varying shift start and end times, to meet the needs of BENCHMARX.

• Committed to Growth: proactive in pursuing opportunities for professional development, committed to enhancing skills and adapting to new challenges in retail. Work History and Experience

Junior Acoustics Consultant

Bickerdike Allen Partners — July 2023 to November 2023

• Proactively learned to set up survey equipment.

• Devoted spare time to professional development in cleaning and processing acoustic data.

• Managed work schedule for on-site work and in-office work.

• Scheduled on-site maintenance such as battery or memory storage device replacement.

• Cleaned raw acoustic data.

• Worked collaboratively with Senior Consultants in creating processed datasets. SEO Specialist

TCA Watches & Ryte Time Watch Repairs — September 2022 to October 2022

• Evaluated website analysis tools for user traffic extraction and analysis.

• Analysed user traffic and shared insights with client and Web Designer.

• Collaborated on marketing strategies with client and Web Designer.

• Effectively communicated issues through graphics, reports, and presentations. Volunteer Shop Assistant

The British Heart Foundation — September 2019 to December 2019 Page 2 of 2

• Employed team-building skills, organising work plan around my colleagues, and supporting them.

• Organised and maintained a safe, tidy shop floor for customers.

• Optimised sales by correctly organising items with PLU codes.

• Assisted customers by memorising important product information.

• Improved interpersonal skills to make customers feel welcome. Call Centre Operator

DHL — July 2018 to August 2018

• Located customer packages that were late or missing.

• Resolved customer issues quickly by maintaining an up-to-date knowledge of DHL’s packaging system.

• Handled customer queries efficiently and calmly, even when under pressure.

• Supported team members to enhance overall performance of call centre. Online Advertiser

TCA Watches — March 2018 to July 2018

• Improved customer experience and engagement by implementing innovative initiatives, such as booking phone appointments and social media advertising.

• Raised brand awareness and gathered customer feedback via social media.

• Fostered brand loyalty by building customer rapport on social media.

• Managed a detailed work schedule to meet deadlines. Education

BSc (Hons) Mathematics and Computer Science

from University of Derby (in 2022)

• (1

st

year) Modules: Programming I & II, Subjects in Computer Science, Analysis & Algebra, Calculus, Patterns of Problem Solving.

• (2

nd

year) Module: Application Development, Databases, Networks & Security, Mathematical Methods, Mathematical Group Projects.

• (3

rd

year) Module: Cryptography & Coding, Systems Programming, Modelling with Differential Equations, Optimisation Techniques.

• (3

rd

year) Dissertation: “Validation Accuracy for Deep Learning Biometric Security in Mobiles”

(2:2)

Dean’s Award

from University of Derby (in 2018)

Erasmus Scheme to Research Machine Learning

selected by University of Derby (in 2022)

References

Dr Ovidiu Bagdasar

Associate Professor in Mathematics

University of Derby

Markeaton street, Derby

DE22 3AW

Tel: +44 (0-133*-******

E-mail: *.********@*****.**.**

Dr Ioan-Lucian Popa

Associate Professor in Mathematics

1 Decembrie 1918 University, Alba Iulia

Strada Gabriel Bethlen, Alba Iulia 510009

Romania

Tel: +40-258******

E-mail: ******.****@***.**

Contact this candidate