Customer Service Sales Representative
Resume:
Suresh Dogra
Evans, Georgia
*******@*****.***
Professional Summary: Experienced Sales Representative with nearly 20 years of success in driving sales and fostering strong client relationships in the pharmaceutical industry. Proven track record of consistently exceeding sales targets, delivering exceptional customer service, and maintaining extensive knowledge of pharmaceutical products and industry regulations. Adept at developing strategic sales plans and utilizing effective communication skills to influence key decision-makers. Professional Experience:
Retail Associate Goodwill Industries
June 2024 - Present
Assist customers with their shopping needs, answer questions, and provide a friendly, welcoming experience in the store.
Sort, price, and display donated items on the sales floor, ensuring the store is organized and visually appealing.
Maintain a clean, tidy, and safe store environment by organizing shelves, cleaning common areas, and upholding store displays.
Working closely with other associates and managers to achieve store goals, including meeting sales targets and maintaining high standards of customer service Senior Pharmaceutical Sales Representative Zydus Life Sciences, India January 2003 - April 2024
• Consistently achieved and exceeded quarterly and annual sales targets for over a decade.
• Developed and maintained strong relationships with healthcare professionals, including doctors, pharmacists, and hospital administrators.
• Conducted product presentations, demonstrations, and training sessions for healthcare providers.
• Monitored market trends and competitor activities to identify new business opportunities.
• Collaborated with the marketing team to develop promotional materials and strategies.
• Provided feedback to product development teams based on customer interactions and market needs.
• Successfully launched new products in assigned territory, leading to significant market share growth.
• Established and expanded the customer base through targeted outreach and networking.
• Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
• Maintained detailed records of sales activities, customer interactions, and market feedback. Education:
Graduate in Business Administration
Himachal University Shimla, India
Graduated: Year-1999
Bachelor of Science (B.Sc.)
Guru Nanak Dev University Amritsar, India
Graduated: Year-1995
Skills:
Sales and Marketing Strategy
Customer Relationship Management (CRM)
Product Knowledge and Training
Market Analysis and Competitive Intelligence
Excellent Communication and Presentation Skills
Negotiation and Persuasion
Time Management and Organizational Skills
Certifications
Certified Pharmaceutical Sales Representative (CPSR) Advanced Sales Techniques Certification
Professional Affiliations:
Member, Pharmaceutical Sales Representatives Association Member, Business Administration Professionals Network References:
Available upon request.
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