Customer Service Quality Assurance

Shakemial Williams

**** ******** *****,****, **********, AL, 35211, US • 205-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

I view myself as focused individual who is well-versed in customer service,Call-center, and business office operations.I am a high-energy

professional eager to contribute skills and experience to a new and challenging role Ican easily adapt to different tasks.Proven leadership, operational

excellence, and organizational development skills, as well as understanding of the business.That is very dedicated to learning, growing, and

succeeding in any industry.

SKILLS

MS Management

Problem resolution Team Lead

10+ Customer service Relationship development

Typing Supervision

Quality Assurance Project organization

Productive and Adaptive to a changing environment. Problem resolution

PV

EDUCATION

Biology - Associate of Science - 2007

Lawson State Community College - Birmingham, AL

WORK HISTORY

Leads for Student admissions / PV - August, 2022 to Present

Collegiate Admission & Retention Solutions - Birmingham, AL

(Lead postion)Job description is to direct student or inbound and outbound calls to a admissions representative after verification.(PV) Contact the

prospects or students current or past place of employment to verify employment.

Solved verification issues, improved operations, and provided excellent customer service.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right

away.

Answered inbound calls and outbound calls to help with their questions and concerns.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right

away.

Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.

Solved issues, improved operations, and provided excellent customer service.

Collaborated with students/ prospects to determine their needs and deliver service.

Answered inbound calls and outbound calls to help with their questions and concerns.

Helped students by providing educational strategies by providing clear guidance on course selection, progression, and career options.

Increased school registrations by working with over 2,000 schools across the country.

Help improved improved promotional approaches, outreach strategies, and parent engagement.

We also help get students enrolled in k-12 programs.Children from elementary school and high school not just universities across the country.

Followed the guidelines and rules of quality control,and new technical guidelines as well.

August, 2022 to Present

Collegiate Admission & Retention Solutions - Birmingham, AL

PV position Requires you to contact student past or present place of employment for employment verification

Enter data correctly and to make sure things are accurate at all times.

Follow the correct guidelines of Quality control.

Business office - December, 2015 to July, 2022

North Hill Nursing and Rehabilitation - Birmingham, AL

Make sure residence money is sent to the correct dept.

Helping whenever we are short on staff.

Switchboarding

Announcements

Email,faxing,delivering mail

Making sure nurses,and doctors receive important info on time.

Head Cashier - March, 2010 to December, 2015

Hoover, AL

Home Depot

Perform Audits on 36 registers

Manage all cashiers

Online orders,cashier,returns,balance til

Open credit card accounts

Provide great customer service

State Coordinator for Louisiana

REO Services - Birmingham, AL

Provide bids on home for the state of Louisiana.

Contact bank of America

Fax and email

Answer calls and direct calls.

Developed team communications and information for contractors meetings.

CERTIFICATIONS

Licensed in the State of Alabama to sell Life

Contact this candidate