Customer Service Data Entry

Mahogany Albro

***************@*****.*** Phone: 419-***-****

OBJECTIVE:

I have 6 years of Medical Office Experience and professionalism to boost client interaction and ensure a positive client outcome. I have knowledge of multiple software systems and am willing to learn more. I would like to obtain a position with a progressive and positive company that offers growth potential and encourages great customer service.

EDUCATION:

Kaplan College - Sacramento, CA Medical Assistant Program Completion date: 04/2015

Ultimate Medical Academy- Tampa, FL Medical Billing Coding Completion date: 06/2011

Medical Skills:

CPR/First Aid Certified EKG Administer Injections

Hemoglobin/Hematocrit Multi-line phones Wound Care

VA/Microscopic UA’s ICD-9, CPT4 & Coding Strep/Mono Testing

Vitals Scheduling HIPPA/OSHA

Bandaging Filing Tray set-up

Positioning/Draping Alpha/Numerical Audiometer

MS soft Office Suite/EMR Data Entry Visual Acuity/Snellen Chart

Venipuncture Medical Terminology Autoclave Procedures

Charting Fax/Copy Machine’s Front/Back Office

Professional Experience:

Patient Representative Rancho Cordova, CA 10/19/2015-12/02/2015

Tri-west, Aerotek Temporary Agency

Answer in bound calls for veterans opting into the choice program. Created authorization for the veteran’s specialty services requested. Updated statuses in the accounts for the scheduling with outbound department. Received calls from Providers Offices for authorization update status. Created tasks for errors found on the authorization or medical documents.

Customer Service Representative Tampa, FL 06/15/2015-08/24/2015

Health Net, Ableforce Temporary Agency

Reviewed errors on veteran’s medical documents, corrected errors in system. Contacted Providers to follow-up on veterans keeping appointments and contacted veterans who missed appointments to reschedule. Updated status.

Service Center Representative Sacramento, CA 10/27/2014-05/15/2015

Covered California, Sync Consulting Agency

Answered inbound calls regarding the covered California medical insurance coverage plans. Assisted subscribers with completing new medical applications, updating existing plans, adding/changing dependents. Performed data entry functions with the use of imaged documents and entering information into medical records systems. Compiled medical insurance forms and screened applications. Ability to Utilize MEDS (Media Cal Eligibility Data Systems), understands MEDS Aide Codes.

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