Mahogany Albro
***************@*****.*** Phone: 419-***-****
OBJECTIVE:
I have 6 years of Medical Office Experience and professionalism to boost client interaction and ensure a positive client outcome. I have knowledge of multiple software systems and am willing to learn more. I would like to obtain a position with a progressive and positive company that offers growth potential and encourages great customer service.
EDUCATION:
Kaplan College - Sacramento, CA Medical Assistant Program Completion date: 04/2015
Ultimate Medical Academy- Tampa, FL Medical Billing Coding Completion date: 06/2011
Medical Skills:
CPR/First Aid Certified EKG Administer Injections
Hemoglobin/Hematocrit Multi-line phones Wound Care
VA/Microscopic UA’s ICD-9, CPT4 & Coding Strep/Mono Testing
Vitals Scheduling HIPPA/OSHA
Bandaging Filing Tray set-up
Positioning/Draping Alpha/Numerical Audiometer
MS soft Office Suite/EMR Data Entry Visual Acuity/Snellen Chart
Venipuncture Medical Terminology Autoclave Procedures
Charting Fax/Copy Machine’s Front/Back Office
Professional Experience:
Patient Representative Rancho Cordova, CA 10/19/2015-12/02/2015
Tri-west, Aerotek Temporary Agency
Answer in bound calls for veterans opting into the choice program. Created authorization for the veteran’s specialty services requested. Updated statuses in the accounts for the scheduling with outbound department. Received calls from Providers Offices for authorization update status. Created tasks for errors found on the authorization or medical documents.
Customer Service Representative Tampa, FL 06/15/2015-08/24/2015
Health Net, Ableforce Temporary Agency
Reviewed errors on veteran’s medical documents, corrected errors in system. Contacted Providers to follow-up on veterans keeping appointments and contacted veterans who missed appointments to reschedule. Updated status.
Service Center Representative Sacramento, CA 10/27/2014-05/15/2015
Covered California, Sync Consulting Agency
Answered inbound calls regarding the covered California medical insurance coverage plans. Assisted subscribers with completing new medical applications, updating existing plans, adding/changing dependents. Performed data entry functions with the use of imaged documents and entering information into medical records systems. Compiled medical insurance forms and screened applications. Ability to Utilize MEDS (Media Cal Eligibility Data Systems), understands MEDS Aide Codes.