Customer Service Be A

ALICIA CALDWELL

******************@*****.*** 678-***-**** 4124 Belvedere Square F, GA 30035

PROFESSIONAL SUMMARY

Versatile professional with extensive experience in various aspects of customer service. Consistently delivers top-notch service with strong determination and energy. Excels in handling multiple projects and tasks, effectively prioritizing them. Broad-based experience in customer service equips with skills necessary to provide exceptional support and ensure customer satisfaction.

•Achieved through effectively providing great customer service

Leadership Decision Making

Collaboration/Teamwork Coordination

Strong Work Ethic Problem solving

Customer Service Flexibility/Adaptability

ACCOMPLISHMENT

S

SKILLS

WORK HISTORY

Critical Thinking Multitasking

Workplace safety Good communication

Packaging Operator 11/2021 - 12/2024

Amazon Warehouse Fulfillment Center - 2255 W Park Pl. Blvd, Stone

Mountain, GA 30087

•Proactively identified potential bottlenecks or inefficiencies within packaging workflow, initiating discussions with team members on possible solutions to optimize productivity.

•Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.

•Maintained a safe work environment through diligent adherence to safety protocols and guidelines.

Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.

Used Excel to maintain and update inventory levels, order statuses, and stock movements

BMW Client Advisor BMW Dealership - 110 Nalley 03/2020 - 10/2021

BMW Decatur GA

•Assisted in development of promotional events and initiatives to drive showroom traffic and increase sales opportunities.

•Adhered strictly to dealership policies and procedures regarding sales processes and documentation requirements.

•Negotiated trade-in values for clients'' existing vehicles, maximizing profit margins while maintaining customer trust.

•Streamlined vehicle purchasing process for customers, ensuring smooth transaction from start to finish.

Machine Operator Bagcraft at Novolex - 01/2018 – 02/2020

Norcross, GA

•Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

•Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

•Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

•Set up and adjusted equipment and properly configured machines for daily operation.

•Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

•Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.

Cleaning Supervisor Atlanta Green Maids - 10/2016 – 1/2018

Snellville, GA

•Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)

•Performing and documenting routine inspection and maintenance activities

•Carry out heavy cleaning tasks and special projects

•As a supervisor job duties include scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, communicating with other departments

•Also hiring and train new team members and maintain a custodial budget

•Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.

•Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.

Manager Jimmy Johns - Snellville, GA 09/2013 - 10/2016

•Company Overview: Management & Training Corporation

•Provides on-the-job training for new employees

•Delegates and is responsible for ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for unit to ensure minimum loss from waste or theft

•Assists in supervision of preparation, sales, and service of food

•Management & Training Corporation

•Maintained professional, organized, and safe environment for employees and patrons.

•Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Call Center Customer Service Representative Debt 01/2012 - 07/2013

Collection Agency - Snellville, GA

•Manage multiple accounts for delinquency and debt collection

efforts

•Locate and contact debtors about outstanding obligations

•Send out past due notices for delinquent accounts or for missed settlement payments

•Investigate and resolve complaints regarding incorrect debt collection attempts

•Report address changes and maintain files regarding debtors for correct and current contact information

•Compile reports on delinquent accounts and report missed payments to credit bureaus

•Adhered to company policies and scripts to consistently achieve call-time and quality standards.

•Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

EDUCATION

SMART HORIZONS, Pensacola, FL

High School Diploma

CAREER CERTIFICATE IN OFFICE MANAGEMENT

10/2023

CERTIFICATIONS

Driver's License

PERSONAL

INFORMATION

•Willing To Relocate: Anywhere

•Authorized To Work: US for any employer

LANGUAGES

English

Full Professional

VOLUNTEER WORK

•Communicated with staff members to stay informed about volunteer opportunities and events.

•Supported engaging, fun, and smooth-running events by helping with organization and planning.

•Provided emotional support and companionship to elderly in community homes.

•Helped clients navigate social services system and access needed resources.

REFERENCES

JAMES KENDRICK 470-***-****

LEE JOHNSON 404-***-****

MADINAH ALOMAR 404-***-****

ASHLEY STRONG 404-***-****

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