Business Analyst

Awatif ElFatih

**********@*****.*** +201*********/+249*********

Linked-in Profile: https://www.linkedin.com/in/awatif-elfatih Professional Summary

Strategic Business Analyst with extensive expertise in business process reengineering, digital transformation, and requirement gathering. Skilled in analyzing complex business challenges and implementing innovative solutions to drive efficiency and growth. Proficient in leveraging no-code platforms, AI tools, and modern methodologies to optimize processes and deliver impactful results. Experienced in managing stakeholder relationships, creating detailed technical documentation, and bridging the gap between business needs and technical implementation. A results-oriented professional dedicated to enabling organizational success through technology-driven process improvements.

Experience

Business Analyst - Customer Success Specialist

Devworx . llc- (Cairo - Egypt)

Mar 2024 – Present

● Analyzed business processes and gathered customer requirements to design and implement ICT solutions, enhancing efficiency for SMEs and startups.

● Conducted detailed data analysis and business process evaluations to identify inefficiencies and recommend targeted improvements.

● Designed and facilitated workshops and training sessions, ensuring stakeholder alignment and seamless adoption of technical solutions.

● Managed the end-to-end solution implementation lifecycle, from requirement gathering through deployment and ongoing support, ensuring continuous alignment with business goals.

● Developed business cases and value propositions, assisting sales teams in securing new opportunities and strengthening client retention.

● Monitored and evaluated solution performance, recommending strategic adjustments to maintain effectiveness and drive business success.

● Prepared and delivered comprehensive reports on project progress, business impact, and performance metrics for senior management and stakeholders IT Business Analyst

IATL Intellisoft Business Solution Co ltd - (Khartoum - Sudan) Mar 2023 – Present

● Conducted comprehensive requirement gathering sessions with clients to identify and document their business processes and objectives.

● Collaborated with cross-functional teams to analyze and evaluate business requirements,.

● Tracked key metrics to identify areas for improvement and monitored progress.

● Develop and implement analytical tools and models to drive operational efficiency

● Manage data cleansing, validation, and maintenance processes

● Analyze existing systems and plans to determine their requirements and necessary upgrades.

● Provide guidance and support to clients throughout the project lifecycle. System Business Analyst – Worker’s National Bank- (Khartoum - Sudan) Jul2021 – Aug2022

● Analyze existing systems and plans to determine their requirements and necessary upgrades.

● Gathering business requirements from stakeholders and translating them into system specifications.

● Identify and manage project risks, issues and dependencies, and escalate where necessary

● Draft and maintain system documentation, including process flows, user manuals, and training materials

● Participate in project teams to provide technology and business analysis support as needed

● Implemented and evaluated existing processes and workflows to ensure efficiency. System Analyst & Media Monitoring Specialist – Consul-sat for Marketing Research - (Khartoum - Sudan)

Mar2021– Jul 2021

● Analyze and interpret complex business requirements

● Use data modeling techniques and tools to create and maintain technical specifications

● Designed, implemented, and tested new procedures to optimize productivity.

● Monitor and evaluate the effectiveness of system integrations and performance issues

● Create detailed reports and provide insights and recommendations to clients. Education

● Bachelor of Business Studies - Sudan University of Science & Technology Major: Management Information System (MIS). During: Oct. 2015 - Dec. 2020 Training and Workshops

● Sustainable Digital Services Strategies – Progress Training Center – Aug 2023

● Data Analytics in Business - Quantum IP & Business - Dec 2022

● Certified Business Analysis Professional (CBAP) - Ibn Battuta-Int Training Center - Aug 2022

● Vmware Vsphere 7.0 - Arabian Computer Company - Jun 2021

● YLP Participate - UNDP - Nov 2019

● Network Operation: UNIX / Linux /DNS - Internet Society - Oct 2019

● Developing Android App (JAVA) - Innovation Platform – Nov 2018

● Innovation by Design - AINAC - Nov 2017

● Korean Innovation Journey - AINAC – Nov 2017

Skills

● Technical Skills:

Business Analysis - Data Analysis -Project Management - ODOO Functional -SDLC – Agile – Waterfall

-DBMS - Software Testing - Unified Modeling Language (UML) - Draw IO -Microsoft Visio - SQL - PL/SQL - PostgreSQL DB - Business Process Modeling (BPMN) - - Technical Documentation -Android Studio -Flutter -Service Desk -MS Office - Requirement gathering and documentation- SPSS

● Soft Skills:

Ability to plan & organize - Problem solving – Analytical Skills – Excellent Communication & Cooperating Skills – Strong analytical thinking - Innovative – Teamwork – Adaptability and flexibility - Team Lead -Time Management - Demonstrations Skills – Managing Stakeholders Languages

● Arabic: Mother tongue.

● English : Advanced.

References

Available on request.

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