Customer Service Property Manager

Keli Vernon

Cincinnati, OH

***********@*****.***

P: 513-***-****

Experience:

I-Storage January 2020-Current

Property Manager

• Manage account receivables from tenants

• Order office supplies

• Provide exceptional customer service to current and prospect tenants

• Provide property tours

• Some sales for moving equipment

• Assist in training customer service representatives/Asst property managers

• In charge of 847 units/tenants

• Assist in filing theft reports and insurance claims

• Collection calls and in charge of auctions for the site

• Handling cash and credit payments

• Balance GL daily

• Contact support for any technical issues

EG Retail September 2016- December 2019

Accounting Customer Service Representative

• Support Category Managers with collection setup and entry of vendor and data information to support stores.

• Accurately ensure entry and maintenance of data base tables and necessary changes.

• Accountable for accurate and timely entry of data and changes as directed by category managers

• Ensure all new items and vendors are set up accurately and in a timely manner.

• Maintain documentation to track all issues that cause gaps in our ability to supply items to our stores and report out each period to expose consistent problems that need to be addressed.

• Troubleshoot and correct any discrepancies on invoices so they can be quickly processed by the accounting team on a daily basis.

• Validate set-up and execution of promotions on POS.

• Provide support to 150 stores on item set-up and pricing issues

• Accountable to communicate and resolve with category managers, distributors and trade vendors regarding data integrity and price book issues that need attention. Tima’s Salon May 2013- August 2017

Office Coordinator

• Handles customer questions and complaints.

• Ensures the proper daily and overall staffing for the location

• Oversees ordering and maintaining of office supplies.

• Ensures licensures are current and up to date.

• Answer the telephone

• Schedule appointments with Customers

• Handle cash and credit payments

• Balance the payments received daily

• Order new salon supplies

VXI - Mar 2008 -May 2013

Sales Rep/Trainer

• Collected customer feed back and made process changes to exceed customer satisfaction goals.

• Assisted employees in reaching their production goals.

• Assisted training new employees on software.

• Updated new training material

• Take inbound calls when production is high.

• Help with implementing new sale systems

• Assist with bonus distributions

Skills

Proficient in Microsoft Office

70 WPM

Fast Learner

Multitask

Problem solver

Strong written & Verbal Communication Skills

Data entry

Education

Mt Notre Dame Aug 1988 ~ Jun 1991

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