Customer Service Representative

CHANDELLE MITCHELL

Vienna, VA ******************@*****.***

703-***-**** linkedin.com/in/chandelle-mitchell-20aa3532

Accomplished Communications Operator and Customer Service Representative with extensive experience working for an American chain and luxury department stores. Team player and passionate about exceeding customer expectations who professionally and efficiently handles customer request in a fast -paced dynamic environment. Trusted, reliable professional who possesses an excellent attendance record and demonstrates the flexibility to work various schedules and overtime, as needed.

EXPERIENCE

Deval, LLC Vienna, VA 2021-2022

Customer Service Representative/Call Center Agent

The company received over 5000 applications which consisted of persons applying for rent assistance. They had to apply online and fill out a 5-page application.

I followed up with the applicants to make sure that they had all 5 pages completed properly and made sure they didn’t have to add anything else to their applications.

The processors needed to complete their evaluations of the applicants to be able to approve the applicant’s application before they received their funds, all funds were sent to the landlord not the tenant.

I crossed trained to their processing department and worked very closely with the applicants, processors, and landlords to complete the job efficiently.

Nordstrom, McClean, VA 2003–2019

Communications Operator/Customer Service Representative

Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and employees.

Assist customers by answering questions and transferring telephone calls to departments and stores in a friendly, professional, and courteous manner.

Support store operations, serving as a general resource for customers and employees, displaying excellent knowledge of stores, departments, services, and events.

Maintain a high level of confidentiality regarding the store’s data and customer accounts.

Perform basic data entry functions, entering information received from both customers and employees into store database.

Provide excellent communication services from a centralized location to multiple stores within the United States and Canada.

Set a positive example of the Nordstrom experience, meeting service level agreements.

Respond to emergency situations using established procedures.

Virginia Department of Transportation, Richmond, VA 1998-2003

Watch Officer / Emergency Coordinator

Operated a comprehensive emergency information system and communications / warning service through Virginia Department of Transportation (VDOT's) toll-free highway Helpline.

Processed emergency communications and warning messages through the Verifying Officials Information System (VOIS), radio, fax, telephone circuits and Air-source (pager system) on a prioritized basis.

Utilized excellent customer service skills and required computer applications.

Maintained and updated documentation files on emergency data management system.

Practiced effective oral and written communication skills and followed a 24-hour on-call status for emergency situations and swing shifts.

Utilized dispatch skills and radio operations procedures, adhering to regulations for public safety, disaster communications and emergency operations.

Documented calls and entered emergency data into an automated system.

UVA Hospital, Charlottesville, VA 1976-1997

Office Service Specialist

Performed clerical and receptionist duties and coordinated services in a patient care area.

Performed clerical functions related to registration, admission, and/or discharge of patients.

Answered telephones, maintained schedules, took orders for STAT test.

Managed health information records, patient charging, typing correspondence, files copies, assist with special projects as requested.

EDUCATION

Attended Piedmont Community College, Charlottesville, VA (Computer / Business)

Attended Lord Fairfax Community College, Middleton, VA (Psychology / Health)

SKILLS

Public Speaking

Microsoft Office

Microsoft Excel

Microsoft Word

Customer Service

Data Entry

Communication

Teamwork

Typing

Retail

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