Customer Service Representative

Angello J. Mahon K.

Address: Urb. La Fanasa, house 9

Llano bonito, Juan Diaz

Cell: 6726-1206 / 387-3892

Email: **************@*****.***

EXPERIENCE:

Prodapt Panama Inc: March 16, 2021 to present

HelpDesk Level 2:

-Process activation orders for telecom service provider.

-Solve technical issues related to connectivity: Dns, Dhcp, static ip, vpn, etc.

-Client service programming based on copper, fiber, fixed wireless packages and dsl pots.

-Trace and monitor movements, upgrades, deletion and general changes on actual and new circuits.

-Maximize the performance of the network by handling drops, changes and Upgrades.

Brinks Regional Service: September 1, 2020 to December 21, 2020 Technical Support Specialist:

-Respond to technical problems of users related to hardware, network and software via telephone, including active directory, outlook, office 365, etc.

-Use troubleshooting techniques and tools to identify issues and also follow Guidelines to solve the same.

-Consistently achieved top metrics

LG Electronics (Sitel)

Technical Solution & Customer Service Representative: Electronic equipment support: tv, cellphones, audio devices, etc.

-the how to s and connectivity between them, mostly cellphones and computers.

-processed returns and insurance on defective devices

-general client’s technical support.

Internet, cable and telephony services, addressing technical issues:

-(Internet connectivity, speed and general support)

-explained billing process, processed payments

-created technical appointments and made follow up on this.

-provided general customer Service and support.

September 5, 2016 to February 5, 2017

Cable Onda May 2, 2017 to September 30, 2019

Technical Solution & Customer Service Representative: Dell Panama S. de R.L. September 10, 2012 to July 28, 2016 Technical Solution, International Sales & Customer Service Representative (helpdesk): Remote assistance to clients with IT issues:

-primarily office package, and company taylored software.

-provided support to Experian Company (UK) part of the help desk team for this company.

Hewlett Packard Panama December 6, 2010 to September 7, 2012 Technical Solution & Customer Service Representative (helpdesk): Remote assistance to clients with IT issues:

-primarily office package and company’s taylored software.

-part of the help desk team for Talisman Energy Company (CA) then transferred to McKesson Farmaceutical help desk team. EDUCATION:

Columbus University: Banking, Insurance and Finance, March, 1998-2001 Escuela Nacional de Artes Plásticas: Technical degree in Arts, March 1994-1997 Instituto Justo Arosemena: Bilingual Commerce degree, April, 1989-1993

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