Customer Service Quality Control
Resume:
Justin Bailey
St. Louis, MO *****
***************@*****.***
Motivated IT and customer service professional with a background in engineering support, quality inspection, and technical assistance. Skilled in troubleshooting, quality control, and effective communication, with a strong focus on providing helpful and empathetic service. Currently seeking an opportunity as an IT Help Desk Analyst to leverage my technical knowledge and passion for customer support.
Work Experience
Remote Job – Engineering Technical Specialist
SGS Consulting-Saint Peters, MO
January 2024 to Present
- Provide answers and support to coworkers on technical issues, focusing on clear and efficient problem- solving.
- Attend and contribute to meetings up to 2 PM, ensuring collaborative work and timely issue resolution. Token Developer
Freelance/Self Employed-St. Louis, MO
January 2022 to Present
Developed ERC-20 tokens, working with clients to understand needs and implement secure, reliable solutions.
Various Temporary Assignments
Randstand Temp Service-Saint Charles, MO
January 2022 to December 2023
Quality Inspector: Conducted precision inspections to ensure quality standards, utilized SAP data tracking to maintain accurate records, and collaborated with cross-functional teams to resolve issues efficiently. Production Technician / Quality Assembler: Handled assembly and quality testing, ensuring product consistency and reliability. Focused on preventative maintenance and adhered to strict quality guidelines. Caregiver
Personal-Saint Charles, MO
June 2019 to November 2021
Provided comprehensive care and support, demonstrating empathy, reliability, and effective communication in high-stress situations.
Research Intern
Arkansas State University-Jonesboro, AR
June 2019 to August 2019
· Conducted Research on The Effects of Digital Assistance
· Conducted research on the history of digital assistance and its current state.
· Presented research to a panel of Deans of Arkansas State University – JonesboroEmail: ***************@*****.***
Education
Masters of business in Adminstration
NAU (NATIONAL AMERICAN UNIVERSITY)
July 2023 to Present
Bachelor's degree in Computer Science
UNIVERSITY OF ARKANSAS PINE BLUFF
August 2019 to May 2021
Skills
• Visual Basic
• Data Collection
• Python
• Data Entry
• Testing and Troubleshooting
• Workflow Planning
• Bash
• Hazardous Materials Handling
• C#
• Inspection Reporting
• Documentation Preparation
• Agile Methodologies
• Product Testing
• Materials Handling
• Quality Control
• C++
• Safety Monitoring
• SAP
• Root Cause Analysis
• MySQL
• HTML
Links
https://www.linkedin.com/in/justin-bailey-a53283179? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Contact this candidate