Jackie Lou Paglinawan

North York, Ontario, Canada +1-437-***-**** adzs8d@r.postjobfree.com https://www.linkedin.com/in/jackieloupaglinawan Motivated and passionate Sales, Marketing, Supply Chain and Branch Operations management with 16+ years of business development and customer service expertise. Innovative and resourceful with a rich history of leading successful business operations by managing high-value accounts, acquiring new business, and improving customer satisfaction to achieve organizational objectives. Committed to producing impactful results by building collaborative relationships and strategic partnerships with diverse teams in fast-paced, high-pressure environments.

Core Competencies

Interpersonal Communication, Collaboration, Teamwork, Problem-Solving, Leadership, Time Management, Critical Thinking, Optimization, Strategic Planning, Decision-Making, Organization, Prioritization, Multitasking Technical Skills

Microsoft Office Excel, Outlook, PowerPoint, Power BI, CRM and Cloud sales, Data Analytics Education

Project Management in Information Technology, Seneca College, Toronto, Canada Bachelor of Science in Computer Science, Palawan Polytechnic College Inc, Philippines Naval Reserve Officer Training Corps, Palawan State University, Philippines Trainings Certifications:

Seo: E commerce Strategy Linked in Learning May 15, 2023 International Logistics Linked in Learning April 30, 2023 Sales Forecasting Linked in Learning April 30, 2023 Key Account Management Linked in Learning April 27, 2023 Project Management Skills Linked in Learning April 28, 2023 for Leaders

Professional Experience

Smart Communication Inc Puerto Princesa City, Palawan, Philippines Postpaid Field Sales Partner March 2022 - January 2023

● Improved sales volume by successfully selling high-quality products and services to exceed revenue targets by 21%

● Provided world-class customers by introducing tailored solutions and customized packages to align with customer needs.

● Optimized financial performance by training and evaluating a 65-member sales team to consistently surpass sales goals.

● Promoted steady business growth by managing corporate and individual sales to maximize profits.

● Conducted Blitzes, Field Saturation & participate and coordinate Local community Festivals activities Personal Collection Direct Selling Inc. Puerto Princesa City, Palawan, Philippines Area Branch Sales & Operations Manager May 2018 - February 2022

● Oversaw the performance of four (4) branches and two (2) franchise partners by aligning with standard operating procedures to ensure business success.

● Fostered a culture of continuous improvement by managing a 53-member team to increase quarterly sales by 15%

● Enhanced efficiency by closely monitoring KPIs and assessing branch competition activity to initiate proactive measurements and actions and participating in local activities and local promotions.

● Defined territory structures, intentional activities plan, and headcount needs to achieve distribution objectives in line with RPO.

● Developed accurate demand forecasts to assure business predictability, permanent product availability, and optimum warehouse stock levels.

● Implemented and enforced all store policies and operating procedures to ensure compliance among cashier and merchandising staff.

● Conducted comprehensive training sessions for cashiers and invoicing clerk, providing ongoing guidance and instruction to improve job functions and enhance productivity as well with ranch operations supervisor and warehouse team

● Managed daily cash office inventory, cashier tracking, tracking sheets, and executed company procedures to prevent loss and ensure accurate financial reporting.

Ferwin Gemy Distributor, Inc. Puerto Princesa City, Palawan, Philippines General Trade Manager July 2015 - October 2017

• Ensured the achievement of agreed KPIs (NPS, Organic Growth, Distribution, Quality of Sales, Market Hygiene, Productivity, and Merchandising) for the assigned territory.

• Implemented and executed cycle plan programs, from cascade to implementation and liquidation, ensuring excellence in program delivery.

• Identified opportunities for reach expansion and adapted the most suitable route-to-market strategy within the assigned territory to optimize business potential.

• Conducted regular business reviews to protect distributor profitability and ensure financial stability.

• Collaborated with distributor 12 sales teams, providing regular coaching sessions to ensure proper execution of the Nestlé Way of Selling.

• Analyzed market trends, competitor activities, and customer insights to identify growth opportunities and develop strategies to increase market share for small store format channel with more than 3,200 stores.

• Led cross-functional teams, collaborating with sales, marketing, and supply chain departments to drive business objectives and ensure seamless operations.

• Developed and maintained strong relationships with key accounts, distributor sales team and key stakeholders, fostering trust and collaboration.

• Monitored market hygiene and quality of sales, implementing corrective actions to maintain high standards.

• Prepared and presented performance reports, providing insights and recommendations to senior management for informed decision-making.

Ferwin Gemy Distributor, Inc. Puerto Princesa City, Palawan, Philippines Business Development Officer November 2011 - June 2015

● Develop and Train Highly performing sales team through consistent coaching that resulted in monthly target achievement.

● Stimulated new business growth by ensuring new account conversions and managing top key accounts to deepen customer engagement.

● Strengthened operations by leading budget planning, sales forecasting, and performance reviews resulting in a CAGR of 5%

● Innovated business processes by developing a coverage model leading to 18% CAGR during first 3 years.

● Awarded as Nestle Professional 2nd Best Distributor for 2012, National Level, Nestle Professional Best Distributor in Southwest Luzon 2013

Ferwin Gemy Distributor, Inc Palawan, Philippines Trade Marketing and Admin Specialist November 2009 - October 2011

• Managed overall field operations, ensuring the successful implementation of trade and consumer strategies in alignment and coordination with 3 GTMS, DKAS and 48 sales team members.

• Executed cycle plan programs, from cascade to implementation, ensuring excellence in program delivery.

• Coordinated and operationalized demand generation activities, including channel and category trade programs and customer-specific promotions.

• Collaborated with cross-functional teams, such as sales, marketing, and product development, to align strategies and achieve business objectives.

• Gathered market intelligence by actively engaging with trade partners, gathering information on Nestlé products, territory developments, and competitive activities.

• Analyzed market data, identified trends, and made data-driven recommendations to improve trade marketing initiatives.

• Developed point of purchase materials and merchandising solutions tailored to the region's needs, resulting in increased brand visibility and sales.

• Conducted regular performance analysis to measure the effectiveness of trade marketing programs and made a necessary adjustment for continuous improvement coordinated to RFOM

• Provided support in administrative tasks, such as budget management, reporting and documentation.

• Supported strategic initiatives by leading and directing a 48-member sales team to maximize profitability. Additional Experience

Broadband Sales Supervisor Smart Communication, Inc., Philippines (Telecommunication industry) Shift Operations Manager Palawan Jolly Foods Corporations, Philippines (Fast Food Industry) Extra-Curricular Activities

Volunteer, Mount Zion Filipino Seventh-Day Adventist Church Food Bank, March to Present, St. Regis, Toronto, Ontario, Canada Volunteer, Spartan Race Canada, May 14, 2023, Orono, Toronto, Ontario, Canada Student Supreme Council President, Palawan Polytechnic College, Inc, Philippines Student Supreme Council Senator, Palawan Polytechnic College Inc, Philippines Navy Reservist, 420th Naval Reserve Command, Palawan, Philippines

Contact this candidate